The Armstrong Company Review
Fact Checked by:
Positive Reviews
83%
across 195 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
30
founded 1996
FMCSA Status
Active
The Armstrong Company is a 4.4/5-rated North Carolina full-service mover, operating since 1996 (30 years in business). The Armstrong Company earns 83% positive reviews across 195 verified customer reviews. The company holds active FMCSA registration and operates 8 trucks. All ratings reflect moveBuddha's independent analysis.
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The Armstrong Company at a glance
- Track record: 30 years in business with 83% positive customer reviews across 195 verified reviews.
- Scale: 8 trucks operating across North Carolina
- Industry experience: 5/5
- Customer service: 4.42/5
- Review quality: 3.84/5
- Quote accuracy: 4.14/5
What this review covers
Professional and polite staff
Efficient service
Careful handling
Good communication
Highly recommended
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. The Armstrong Company has been in business for 30 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 3.8
Customer reviews are the clearest window into a mover’s reputation. The Armstrong Company has about 83% positive reviews across roughly 195 total reviews, with an average Yelp rating of 2.8.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from The Armstrong Company.
Customer service 4.4
From responsiveness to follow-through, customer service is a big differentiator. The Armstrong Company emphasizes clear communication, careful handling.
Recent reviews
"Our experience with Armstrong Relocation was exceptional from start to finish. Professional, friendly, and patient crew. Everyone handled items with care and pricing was competitive. Highly recommend for any moving needs."
"The Armstrong Company moved our belongings for a military move. Timely, efficient, friendly team. Checked in on each item’s placement. Great customer service!"
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Payment methods
What do customers say about The Armstrong Company?
Across 195 verified customer reviews from multiple platforms, 83% are positive, 15% are negative, and 2% are neutral.
What customers like most about The Armstrong Company
- Professional and polite staff: Customers say the The Armstrong Company's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise The Armstrong Company for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to The Armstrong Company's attention to detail.
- Good communication: Reviewers frequently mention clear, consistent updates from The Armstrong Company throughout the moving process.
- Highly recommended: Many reviewers said they would recommend The Armstrong Company to friends and family without hesitation.
Most common complaints about The Armstrong Company
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Lack of communication: Poor or inconsistent updates from The Armstrong Company left some customers feeling in the dark.
Positive The Armstrong Company Reviews
Petra Dinghaus, Google
"Our experience with Armstrong Relocation was exceptional from start to finish. Professional, friendly, and patient crew. Everyone handled items with care and pricing was competitive. Highly recommend for any moving needs."
"The Armstrong Company moved our belongings for a military move. Timely, efficient, friendly team. Checked in on each item’s placement. Great customer service!"
"We’ve used Armstrong three times. Each experience fantastic—professional, very attentive, careful with belongings. Team made moving stress-free and were top notch. Highly recommend them to anyone looking for reliable movers!"
Negative The Armstrong Company Reviews
"Shipment was delivered a week late, more than 50% of boxes crushed, much furniture damaged, communication poor. Avoid these guys—there are better options."
"Nearly $20K worth of damage after a disorganized move. White glove service ended after signing and paying. Would not use again."
"Many items arrived damaged or broken, including artwork and lamps. Packers dumped drawers into boxes and denied responsibility. Terrible experience—caution against using this company."
Neutral The Armstrong Company Reviews
"Good peoples"
"A ok business"
Is The Armstrong Company licensed & insured?
Yes. The Armstrong Company holds active FMCSA registration under the legal name ARMSTRONG RELOCATION COMPANY OHIO LLC. They operate 8 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 02/02/2026 |
| Fleet size | 8 power units | 02/02/2026 |
| FMCSA inspections | 0 total inspections | 02/02/2026 |
| Van line affiliation | Affiliated with a national van line | Jun 2026 |
For-profit household goods carriers in the state fall under the jurisdiction of the North Carolina Utilities Commission, Transportation Division. All legitimate movers should have a “C Number” issued by the commission, signifying that they’ve met minimum insurance requirements and adhere to the provisions outlined in the state’s Maximum Rate Tariff (MRT). You can verify The Armstrong Company's active status on the North Carolina licensed movers database.
The Armstrong Company locations
The Armstrong Company has 15 locations:
- The Armstrong Company (headquarters)
- Atlanta
- Louisville
- Jackson
- Akron
- Tulsa
- Oklahoma City
- Lancaster
- Memphis
- Houston
- Birmingham
- Huntsville
- Denver
- Madison
- Milwaukee
How moveBuddha rated The Armstrong Company
The Armstrong Company earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | The Armstrong Company | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 3.84/5 | Volume & sentiment of customer reviews |
| Customer service | 4.42/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of The Armstrong Company
Moving made easy sums up most feedback on Armstrong Relocation. After reviewing 195 customer reviews, 83% described their experience positively. Customers praise the professionalism and courtesy of the staff, efficient and careful service, and constant communication throughout the process. Armstrong’s teams are repeatedly recognized for protecting property, arriving promptly, and making stressful moves much simpler—attributes that help them stand out from many competitors. Several customers strongly recommend them for both local and cross-country moves. Some negative accounts, however, highlight significant issues like damaged belongings, shipment delays, and a breakdown in communication after booking. Reports of mishandled items, late deliveries, and unhelpful claim service surfaced in over 15% of feedback, which affected trust for those users. Compared to other companies, Armstrong receives more consistent positive praise for staff courtesy and care, but major problems are disruptive for some clients. Most users experienced stress-free moves, but there are still a number who cautioned against trusting valuable items to the company, especially for complex or high-value moves.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does The Armstrong Company cost?
The Armstrong Company does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does The Armstrong Company compare to other Durham movers?
The Armstrong Company ranks alongside the top full-service movers in Durham on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Durham movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.52 |
85% | A+ | ||
|
4.56 |
53% | C | ||
|
4.58 |
82% | A | ||
|
4.4 |
83% | A+ | ||
|
4.42 |
93% | A+ | ||
|
4.38 |
78% | A+ | ||
|
4.56 |
94% | A+ | ||
|
4.36 |
93% | B | ||
|
4.42 |
43% | A | ||
|
4.56 |
94% | A+ |
How The Armstrong Company's ratings compare to other Durham movers
The Armstrong Company's Yelp rating (2.8/5) is lower than the average across the 27 movers analyzed in Durham, which carry an average Yelp rating of 3.5/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| The Armstrong Company | 2.8/5 | -- |
| Durham movers | 3.5/5 | 27 movers |
| North Carolina movers | 3.5/5 | 116 movers |
Final verdict: The Armstrong Company
The Armstrong Company earns a 4.4/5 moveBuddha score with 83% positive customer reviews across 195 verified reviews. With 30 years in business and 8 trucks operating across North Carolina, The Armstrong Company is a solid option to consider for North Carolina moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about The Armstrong Company
Is The Armstrong Company a legitimate, licensed mover?
Yes. The Armstrong Company holds active FMCSA registration. The company operates 8 trucks. You can verify their licensing status on the North Carolina state regulator database.
How does The Armstrong Company's review score compare to other North Carolina movers?
The Armstrong Company earns 83% positive customer reviews across 195 verified customer reviews. Its composite moveBuddha score is 4.4/5.
Why is The Armstrong Company's Yelp rating lower than other sources?
The Armstrong Company's 2.8/5 Yelp rating across 23 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does The Armstrong Company offer?
The Armstrong Company is a full-service mover operating in North Carolina. The company operates 8 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does The Armstrong Company require a deposit?
Deposit requirements for The Armstrong Company depend on the type and timing of your move. Most North Carolina full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has The Armstrong Company been in business?
The Armstrong Company has been in business for 30 years, founded in 1996. The company holds active FMCSA registration.
Is The Armstrong Company associated with a van line?
Yes. The Armstrong Company is a local affiliate of a national van line. Learn what van lines are. Affiliation with a van line means access to a national network of resources and reputation, paired with local service attention.
How do I choose the right Durham moving company?
To pick the best Durham mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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