Elite Relocation Services review 2026 (Eugene, OR)

What do customers say about Elite Relocation Services?

Out of 621 verified reviews, 99% of customers left a positive review about Elite Relocation Services in Eugene, OR. 0.8% of reviews are negative and 0.5% are neutral. Elite Relocation Services has a 8% higher positive review percentage than the average Oregon moving company (99% vs the Oregon state average of 91%).

What customers like about Elite Relocation Services

• Flexibility

  Clients liked that Elite Relocation Services was willing to adjust schedules or accommodate last-minute changes.

• Careful handling

  Belongings are treated with caution, and many customers report zero damage thanks to Elite Relocation Services's attention to detail.

• Respectful of property

  Customers appreciated how carefully Elite Relocation Services's team maneuvered furniture through tight spaces without damaging walls or floors.

• Friendly and approachable staff

  Many customers felt at ease working with the courteous and personable team at Elite Relocation Services.

• Helpful movers

  Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.

What positive reviewers say

• “We greatly appreciated Elite Relocation Services accommodating our difficult schedule, as we had to change our moving date three times. They were prompt, well organized, and took excellent care of our belongings.”

• “The owner -Shawn is super hardworking, friendly, understanding and passionate about his work! Your move is definitely in good hands!”

• “They were very careful with our furniture and showed me some of the ways to best move different types of furniture to avoid damage. They used carpet runners and wrap on my floors to protect them.”

• “Forrest, Justin, and Adrian were on time, quick, helpful, and very kind! When items wouldn’t fit, they helped move things around, and even set up the furniture in all the rooms.”

• “They took extra care of my fragile items and charged me exactly what they quoted me over the phone.”

What mixed reviewers say

• “I submitted a quote request and left a voicemail, but received no reply for six days. After my review, Elite explained the request went to a spam folder and apologized; they were unavailable on my date.”

• “I was initially told there would be two people helping with the move, but they decided there would be three and never updated me until I was charged. I was charged for four hours despite three hours onsite.”

• “Elite later explained my quote request had gone to a spam folder and apologized. They were unavailable on my needed date, so I had to continue searching after losing a week.”

Most common complaints about Elite Relocation Services

• Inaccurate estimates

  Estimates from Elite Relocation Services were sometimes way off from what customers were ultimately billed.

• Unexpected charges

  Hidden fees or surprise costs caused dissatisfaction among some Elite Relocation Services clients.

• Lack of communication

  Poor or inconsistent updates from Elite Relocation Services left some customers feeling in the dark.

What negative reviewers say

• “Was quoted $1,200 over the phone and $4,500 on moving day for a 3-bedroom apartment. It was too big a price jump without warning, so I canceled and booked another company.”

• “They never called, never showed, and never answered when I called.”

• “I was quoted one price, but the cost doubled at delivery because of the weight. I could not get my belongings without a cashier's check. It was a total nightmare.”

• “I was quoted a one-hour minimum but charged for two hours. A third mover was added without notice, and the team arrived late without an updated ETA.”