Cross Town Moves review 2026 (Eugene, OR)
In business since 1998 · Updated
Cross Town Moves is an Eugene, OR mover ranked #19 of 122 movers in Oregon with a 4.38/5 rating.
90% of Cross Town Moves' 390 verified customer reviews are positive. Customers most often praise its flexibility, while the most common complaint involves damage to items.
Cross Town Moves has been in business since 1998. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Cross Town Moves measures up
Across 390 reviews, Cross Town Moves in Eugene, OR is rated 3.5/5 on Yelp (97 reviews) and 4.9/5 on Google (61 reviews), and has an A+ rating from the Better Business Bureau.
Cross Town Moves ranks #19 out of 122 movers in Oregon with a moveBuddha Score of 4.38 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.38.
- Brand
- 5.0
- Website
- 5.0
- Industry experience
- 5.0
- Review quality
- 4.2
- Customer service
- 4.1
Google rating
Based on 61 reviews
Yelp rating
Based on 97 reviews
Better Business Bureau
Based on BBB profile
Is Cross Town Moves moveBuddha Certified?
Cross Town Moves is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Cross Town Moves hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Cross Town Moves?
Out of 390 verified reviews, 90% of customers left a positive review about Cross Town Moves in Eugene, OR. 7.9% of reviews are negative and 2.6% are neutral. Cross Town Moves has a 1% lower positive review percentage than the average Oregon moving company (90% vs the Oregon state average of 91%).
- Positive89.5%(349)
- Neutral2.6%(10)
- Negative7.9%(31)
Based on 390 reviews across Google, Yelp, and other review sites.
What customers like about Cross Town Moves
Flexibility
Clients liked that Cross Town Moves was willing to adjust schedules or accommodate last-minute changes.
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at Cross Town Moves.
Respectful of property
Customers appreciated how carefully Cross Town Moves's team maneuvered furniture through tight spaces without damaging walls or floors.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to Cross Town Moves's attention to detail.
Professional and polite staff
Customers say the Cross Town Moves's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
What positive reviewers say
“Jon B and Dante were on time, professional, organized, friendly, and very fast. They packed a bedroom and garage within an hour and were considerate of my dog.”
GoogleVerified Reviewer “Cross Town Movers was totally flexible when our move-in date changed and helped with important logistics. Chance and David were organized, clean, incredibly polite, and professional.”
YelpVerified Reviewer “Eric and Wyatt took their time securing everything, protected the door frames and floors, and did not break a thing. The price matched the estimate.”
YelpVerified Reviewer “The office staff was friendly, flexible, and efficient. They accommodated my last-minute planning and made a complicated series of moves much less stressful.”
YelpVerified Reviewer
What mixed reviewers say
“They were careful and everything arrived intact, but the move took longer than quoted. Extra trips increased the charge, and box pickup required repeated calls.”
YelpVerified Reviewer “The movers were fast, efficient, and friendly, but they added 30 minutes of travel time to the time they worked.”
YelpVerified Reviewer “They lost the power cords for my recliner and television and damaged my hardwood floor. They promised to resolve it to my satisfaction.”
YelpVerified Reviewer “A move estimated at four hours lasted from 10 a.m. to 8:30 p.m., leaving me disappointed with the time required.”
Sherri YoungVerified ReviewerGoogle
Most common complaints about Cross Town Moves
Damage to items
Some customers reported that items were damaged during packing or loading.
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
Delayed arrival or delivery
Several reviewers experienced frustrating delays either on moving day or with final delivery.
What negative reviewers say
“These movers broke a furniture handle, lost the handle, lost another item, and charged about $300 more than the original quote.”
YelpVerified Reviewer “They cancelled less than 24 hours before delivery, missed three promised times, and arrived a full day and a half late, costing me two days of PTO.”
YelpVerified Reviewer “After the move, I found a broken recliner and scratched flooring. I filed a claim, but the company repeatedly failed to call back or repair or replace anything.”
YelpVerified Reviewer
Cross Town Moves
4.38Eugene, ORSince 1998
Save more than 30% on average by comparing movers before you book.
Cross Town Moves
4.38
Eugene, OR · Since 1998
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Cross Town Moves, then see how it compares with other top-rated movers in Eugene.
Compare prices side by side
See where Cross Town Moves lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Cross Town Moves offer?
Licensed under US DOT number 985339, Cross Town Moves offers full-service moving, local moves, long-distance moves, and packing materials.
Services offered
Is Cross Town Moves licensed and insured?
Registered with the FMCSA
US DOT 985339. Operating status is not on this profile. Check on SAFER
Verified against the FMCSA, not by moveBuddha
Cross Town Moves is registered with the Federal Motor Carrier Safety Administration under US DOT number 985339. It also holds a Oregon intrastate license, number 266290.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Cross Town Moves holds. Ask for a certificate of insurance before you book.
- State license number
- 266290Issued by Oregon. Covers moves within the state, which the FMCSA does not
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does Cross Town Moves cost?
Cross Town Moves does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Oregon, you can expect to pay approximately $149/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Oregon moving companies similar to Cross Town Moves typically bill the amounts below using a $149/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Cross Town Moves offers interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Oregon moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Cross Town Moves offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
Cross Town Moves accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Cross Town Moves compares with other local movers
With a moveBuddha score of 4.38 out of 5, Cross Town Moves places fourth when ranked against the four highest-scoring moving companies near Eugene, just behind Beaver Town Movers and 0.22 points ahead of Cal's Moving & Storage. At 390 reviews, Cross Town Moves has fewer reviews than three of the four. Cross Town Moves has a brand score higher than three of the four, but a customer service score that trails three of the four.
The four highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Elite Relocation ServicesEugene | 4.64 | 621 | 5.0 | 4.6 | A+ |
| 2 | Skinny Wimp Moving EugeneEugene | 4.52 | 452 | 4.8 | 4.3 | B- |
| 3 | Beaver Town MoversCorvallis | 4.42 | 504 | 4.9 | 4.5 | A |
| 4 | Cross Town MovesThis mover · ranks #4 | 4.38 | 390 | 4.9 | 3.5 | A+ |
| 5 | Cal's Moving & StorageEugene | 4.16 | 194 | — | — | A+ |
How does Cross Town Moves compare to other Oregon movers?
- moveBuddha score#19 of 122(better than average)
4.38vs 3.72 avg
Cross Town Moves scores 4.38, above the Oregon average of 3.72, and ranks #19 of 122 Oregon movers.
- Positive reviews#75 of 122(worse than average)
90%vs 91% avg
Cross Town Moves has 90% positive reviews, below the Oregon average of 91%, and ranks #75 of 122 Oregon movers.
- Negative reviews#71 of 122(level with average)
8%vs 8% avg
Cross Town Moves has 8% negative reviews, in line with the Oregon average of 8%, and ranks #71 of 122 Oregon movers. A lower percentage is better.
- Reviews analyzed#29 of 122(better than average)
390vs 378 avg
Cross Town Moves has 390 reviews analyzed, above the Oregon average of 378, and ranks #29 of 122 Oregon movers.
- Yelp rating#29 of 122(worse than average)
3.5vs 3.9 avg
Cross Town Moves has a Yelp rating of 3.5, below the Oregon average of 3.9, and ranks #29 of 122 Oregon movers.
- BBB rating#2 of 122(better than average)
A+vs A avg
Cross Town Moves has a BBB rating of A+, above the Oregon average of A, and ranks #2 of 122 Oregon movers.
- Years in business#12 of 122(better than average)
28 yearsvs 24 years avg
Cross Town Moves has been in business for 28 years, above the Oregon average of 24 years, and ranks #12 of 122 Oregon movers.
| Metric | This moverCross Town Moves | Oregon avg | Oregon rank | Difference |
|---|---|---|---|---|
| moveBuddha score#19 of 122 in Oregon | 4.38 | 3.72 | #19 of 122 | +0.66(better than average) |
| Positive reviews#75 of 122 in Oregon | 90% | 91% | #75 of 122 | −1 pts(worse than average) |
| Negative reviewsLower is better#71 of 122 in Oregon | 8% | 8% | #71 of 122 | ±0 pts |
| Reviews analyzed#29 of 122 in Oregon | 390 | 378 | #29 of 122 | +12(better than average) |
| Yelp rating#29 of 122 in Oregon | 3.5 | 3.9 | #29 of 122 | −0.4(worse than average) |
| BBB rating#2 of 122 in Oregon | A+ | A | #2 of 122 | +1 step(better than average) |
| Years in business#12 of 122 in Oregon | 28 years | 24 years | #12 of 122 | +4(better than average) |
Compared with 122 Oregon movers with moveBuddha profiles. Rank #1 is the best in Oregon.
Cross Town Moves
4.38Eugene, ORSince 1998
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Cross Town Moves, then see how it compares with other top-rated movers in Eugene.
Compare prices side by side
See where Cross Town Moves lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Cross Town Moves
4.38
Eugene, OR · Since 1998
Final verdict: Cross Town Moves
Cross Town Moves earns a 4.38/5 moveBuddha Score and ranks #19 among Oregon movers, with 90% positive feedback across 390 customer reviews.
Customers consistently praise its flexibility and friendly and approachable staff. It is best for customers prioritizing crew professionalism, helpful crews, and reliable service experience.
With a track record dating to 1998, it has more history than the average Oregon mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Oregon moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Cross Town Moves
- Phone
- (541) 683-5211
- Website
- crosstownmover.net
Other Cross Town Moves locations
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.