U-Pack review 2026 (Austin, TX)
Updated
U-Pack is an Austin, TX mover ranked #26 of 26 Austin movers and #424 of 797 in Texas with a 3.36/5 rating.
81% of U-Pack's 113 verified customer reviews are positive. Customers most often praise its customizable options, while the most common complaint involves delayed arrival or delivery.
U-Pack holds active FMCSA registration (USDOT #2946400). Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How U-Pack measures up
U-Pack ranks #424 out of 797 movers in Texas with a moveBuddha Score of 3.36 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.36.
- Review quality
- 3.5
- Brand
- 3.0
- Website
- 3.0
- Customer service
- 3.0
- Industry experience
- 3.0
Is U-Pack moveBuddha Certified?
U-Pack is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. U-Pack hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about U-Pack?
Out of 113 verified reviews, 81% of customers left a positive review about U-Pack in Austin, TX. 18.6% of reviews are negative and 0.9% are neutral. U-Pack has a 9% lower positive review percentage than the average Texas moving company (81% vs the Texas state average of 90%).
- Positive80.5%(91)
- Neutral0.9%(1)
- Negative18.6%(21)
Based on 113 reviews across Google, Yelp, and other review sites.
What customers like about U-Pack
Customizable options
Customers liked that U-Pack offered personalized services to match unique moving needs.
Affordable rates
Many reviewers found U-Pack to be more budget-friendly than competitors without sacrificing quality.
Consistency and follow-up
Reviewers liked that U-Pack stayed in touch before and after the move to ensure everything went smoothly.
Flexibility
Clients liked that U-Pack was willing to adjust schedules or accommodate last-minute changes.
Good communication
Reviewers frequently mention clear, consistent updates from U-Pack throughout the moving process.
What positive reviewers say
“Moved from Nevada to Texas and everything was a breeze. It was the most cost effective of all companies, arrived fast, and I will use them again.”
Marlena OyarceVerified ReviewerGoogle“You can reserve more pods than needed, and if you do not use them, U-Pack will not charge you. Pickups were on time, and policies were flexible.”
Stefanie OwensVerified ReviewerGoogle“They were responsive, led me every step of the way, and made pricing and the process easy. Great service and great value.”
Sue G.Verified ReviewerGoogle“Great customer service and communication from beginning to end. Everyone was helpful, and my container arrived a day early.”
Lisa MageeVerified ReviewerGoogle
What mixed reviewers say
“They are polite and provide good value, but the trailer arrived at 8:30 p.m. instead of 3 p.m. Pickup was promised for the next day, then again, but no one showed.”
Jack RachmaniVerified ReviewerGoogle
Most common complaints about U-Pack
Delayed arrival or delivery
Several reviewers experienced frustrating delays either on moving day or with final delivery.
Damage to items
Some customers reported that items were damaged during packing or loading.
Unfriendly or rude staff
A few customers felt disrespected by curt or unhelpful movers or office staff.
What negative reviewers say
“The estimate said 4 to 6 days, but we did not get our trailer for a whole month. I made repeated calls because its status stayed 'waiting for pick-up'.”
Benjamin WongVerified ReviewerGoogle“I opened my containers to find multiple severely damaged items, including a coffee table cracked beyond repair. Everything was properly packed and wrapped, so the damage appeared to result from careless handling.”
Garrett GarciaVerified ReviewerGoogle“Customer service treated scheduling problems as if they were my fault and said I was not the only customer using the service. The drivers were professional, but I would not use U-Pack again.”
Kallahan KellyVerified ReviewerGoogle“The shipment date changed three times. I was told it would arrive shortly after I flew in, but I waited a full week while customer service kept pushing delivery to the next day.”
AndrewVerified ReviewerGoogle
U-Pack
3.36Austin, TX
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from U-Pack, then see how it compares with other top-rated movers in Austin.
Compare prices side by side
See where U-Pack lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does U-Pack offer?
U-Pack offers long-distance moves, international moves, and small moves. It also provides senior moves, storage, and shipment tracking.
Services offered
Is U-Pack licensed and insured?
Federally licensed, operating authority active
US DOT 2946400 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, U-Pack is registered with the Federal Motor Carrier Safety Administration under US DOT number 2946400, as ARCBEST II, INC, and its operating status is currently active.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover U-Pack holds. Ask for a certificate of insurance before you book.
- Registered legal name
- ARCBEST II, INCThe entity behind the trading name, as filed with the FMCSA
- Doing business as
- ARCBESTTrade name on file with the FMCSA
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 0Power units reported to the FMCSA
- Miles driven
- 0 (0 )Reported to the FMCSA
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- October 2026
How much does U-Pack cost?
U-Pack does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Texas, you can expect to pay approximately $130/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Texas moving companies similar to U-Pack typically bill the amounts below using a $130/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
U-Pack is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Texas moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does U-Pack offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
- Discounts
- Mover’s own offer
U-Pack accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
U-Pack also offers discounts on request. It also lists: U-Pack mentions that customers may qualify for moving discounts, but no specific discount types are identified. Ask what you qualify for and how much you could save before you book.
How U-Pack compares with the top 10 Austin movers
U-Pack's moveBuddha score of 3.36 out of 5 places it outside the top 10 Austin moving companies, 1.20 points behind 3 Men Movers. U-Pack's score rests on 113 reviews, fewer than any of the ten. Where U-Pack falls behind is review quality, with the lowest review quality score in the group.
The ten highest-scoring local movers near Austin, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Square CowAustin | 4.70 | 1,794 | 4.8 | 3.6 | A+ |
| 2 | Firefighting's Finest Moving & StorageAustin | 4.70 | 457 | 4.8 | 4.2 | A+ |
| 3 | Square CowCedar Park | 4.66 | 2,521 | 4.9 | 3.6 | A+ |
| 4 | Black Tie MovingAustin | 4.66 | 197 | 4.9 | 2.1 | A+ |
| 5 | Square CowCypress Spring | 4.64 | 1,287 | 4.9 | 4.1 | A+ |
| 6 | Unicorn Moving & StorageAustin | 4.62 | 1,675 | 4.9 | 4.0 | A+ |
| 7 | Berger Allied Moving & StorageAustin | 4.62 | 718 | 4.8 | 2.6 | A+ |
| 8 | College Hunks Hauling Junk & MovingAustin | 4.58 | 1,891 | 4.8 | 3.5 | C |
| 9 | All My Sons Moving & StorageAustin | 4.56 | 2,916 | 4.6 | 1.6 | A+ |
| 10 | 3 Men MoversAustin | 4.56 | 1,215 | 4.9 | 4.0 | A+ |
| 11 | U-PackThis mover · ranks #11 | 3.36 | 113 | — | — | — |
How does U-Pack compare to other Texas movers?
- moveBuddha score#424 of 797(worse than average)
3.36vs 3.70 avg
U-Pack scores 3.36, below the Texas average of 3.70, and ranks #424 of 797 Texas movers.
- Positive reviews#642 of 797(worse than average)
81%vs 90% avg
U-Pack has 81% positive reviews, below the Texas average of 90%, and ranks #642 of 797 Texas movers.
- Negative reviews#647 of 797(worse than average)
19%vs 10% avg
U-Pack has 19% negative reviews, above the Texas average of 10%, and ranks #647 of 797 Texas movers. A lower percentage is better.
- Reviews analyzed#409 of 797(worse than average)
113vs 344 avg
U-Pack has 113 reviews analyzed, below the Texas average of 344, and ranks #409 of 797 Texas movers.
| Metric | This moverU-Pack | Texas avg | Texas rank | Difference |
|---|---|---|---|---|
| moveBuddha score#424 of 797 in Texas | 3.36 | 3.70 | #424 of 797 | −0.34(worse than average) |
| Positive reviews#642 of 797 in Texas | 81% | 90% | #642 of 797 | −9 pts(worse than average) |
| Negative reviewsLower is better#647 of 797 in Texas | 19% | 10% | #647 of 797 | +9 pts(worse than average) |
| Reviews analyzed#409 of 797 in Texas | 113 | 344 | #409 of 797 | −231(worse than average) |
Compared with 797 Texas movers with moveBuddha profiles. Rank #1 is the best in Texas.
U-Pack
3.36Austin, TX
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from U-Pack, then see how it compares with other top-rated movers in Austin.
Compare prices side by side
See where U-Pack lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Final verdict: U-Pack
U-Pack earns a 3.36/5 moveBuddha Score and ranks #26 among Austin movers, with 81% positive feedback across 113 customer reviews.
Customers consistently praise its customizable options and affordable rates. It is best for customers prioritizing strong communication, helpful crews, and reliable service experience.
The most common complaint is delayed arrival or delivery.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Texas moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact U-Pack
- Phone
- (844) 611-4582
- Website
- upack.com
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.