New Journey Moving Review 2026 (Chattanooga, TN)
Fact Checked by:
Positive
Reviews
86%
across 284 reviews
moveBuddha
Score
3.3/5
based on moveBuddha methodology
Years in
Business
2
founded 2024
New Journey Moving is a 3.3/5-rated Tennessee full-service mover, operating since 2024 (2 years in business). New Journey Moving earns 86% positive reviews across 284 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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New Journey Moving at a glance
- Track record: 2 years in business with 86% positive customer reviews (284 verified reviews)
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 3.76/5
New Journey Moving's services
- Full-service moving
- Packing
- Interstate moving
- Local (intrastate) moving
What this New Journey Moving review covers
Affordable rates
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. New Journey Moving has been in business for 2 years, demonstrating strong staying power in a competitive industry with services like small-scale moving and interstate moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. New Journey Moving has about 86% positive reviews across roughly 284 total reviews.
Quote accuracy 3.7
Quote reliability often comes down to clarity and consistency. Customers can request quotes from New Journey Moving.
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. New Journey Moving emphasizes clear communication, careful handling.
Recent reviews
They were local and were also much more affordable than the national chain I got a quote for. I had a super last minute request, and they were able to send 2 guys out within a couple days.
They quoted me a fair price and then due to their speediness and hard work they came in under the quote!! How fair can one be!!! Hard working, safe and a complicated two address move went smoothly!!
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What do customers say about New Journey Moving?
New Journey Moving pulls in 86% positive reviews out of 284 verified ratings from multiple platforms, 13% negative, and 1% neutral.
What customers like most about New Journey Moving
- Affordable rates: Many reviewers found New Journey Moving to be more budget-friendly than competitors without sacrificing quality.
- Flexibility: Clients liked that New Journey Moving was willing to adjust schedules or accommodate last-minute changes.
- Respectful of property: Customers appreciated how carefully New Journey Moving's team maneuvered furniture through tight spaces without damaging walls or floors.
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at New Journey Moving.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to New Journey Moving's attention to detail.
Most common complaints about New Journey Moving
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some New Journey Moving clients.
- Inaccurate estimates: Estimates from New Journey Moving were sometimes way off from what customers were ultimately billed.
- Broken promises: Customers noted instances where New Journey Moving failed to deliver on services that were initially guaranteed.
Positive New Journey Moving Reviews
Lindsey Kenemer, Google
They were local and were also much more affordable than the national chain I got a quote for. I had a super last minute request, and they were able to send 2 guys out within a couple days.
Sheron Leonard, Google
They quoted me a fair price and then due to their speediness and hard work they came in under the quote!! How fair can one be!!! Hard working, safe and a complicated two address move went smoothly!!
Katherine Giles, Google
Jordan and his team were prompt and immediately got to work, wrapping everything carefully and navigating a tricky twisting staircase with skill. Had zero damage to any items, and they were mindful about putting runners down.
Negative New Journey Moving Reviews
Nelle G, Google
They give you a low estimate to get the job. Once they are hired, miraculously the total price jumps up instead of low-balling and then going up $4000 dollars!
Kenlee Daniel, Google
My quote was $347 and they also didn’t include the $89 fee for gas in the quote. I paid almost $500 and I refused the extra fees. My $347 estimate would have been $1100 just for moving a 600sq ft house.
Rob Jones, Google
The crew arrived late, missed the planned next-day delivery, and charged more than the original quote for an extra stop and adjustable bed that were included in the original details.
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How moveBuddha rated New Journey Moving
New Journey Moving earns a 3.3/5 composite rating based on moveBuddha's editorial rating categories. That's below the 3.7/5 average among Chattanooga movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | New Journey Moving | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.76/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of New Journey Moving
Careful moves and fair rates lead the story. Across 284 reviews, 85.9% are positive, with customers praising affordable rates, flexible scheduling, respectful treatment of homes and belongings, approachable staff, and careful handling. Many say New Journey costs less than national chains or other movers while still delivering quick, organized service. Negative feedback focuses on unexpected charges, inaccurate estimates, late arrivals, damaged or missing items, and promises about timing or delivery that were not kept. Several customers describe quotes rising sharply after work began, a problem that weakens the company’s price advantage. The strongest customer input presents New Journey as a friendly local alternative; the harshest accounts warn buyers to confirm pricing and commitments in writing.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does New Journey Moving cost?
New Journey Moving does not publish standard hourly rates or flat-fee pricing publicly. Movers in Chattanooga charge an average of $130/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Tennessee move
$992 – $2,303
How does New Journey Moving compare to other Chattanooga movers?
New Journey Moving ranks alongside the top full-service movers in Chattanooga on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Chattanooga movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.7 |
94% | A+ | ||
|
4.5 |
95% | F | ||
|
4.5 |
89% | A+ | ||
|
4.36 |
88% | F | ||
|
4.28 |
92% | A | ||
4.08 |
96% | N/A | ||
|
4.36 |
99% | A+ | ||
|
3.3 |
86% | A | ||
|
3.42 |
82% | N/A | ||
|
3.38 |
91% | N/A |
Final verdict: New Journey Moving
New Journey Moving earns a 3.3/5 moveBuddha score, backed by 86% positive customer reviews across 284 verified reviews. Over 2 years in business, New Journey Moving has built a reputation for affordable rates and flexibility, making it worth a look for your Tennessee move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about New Journey Moving
How long has New Journey Moving been in business?
New Journey Moving has been in business for 2 years, founded in 2024.
How does New Journey Moving's review score compare to other Tennessee movers?
New Journey Moving earns 86% positive customer reviews across 284 verified customer reviews. Its composite moveBuddha score is 3.3/5. That's below the 92% average among Chattanooga movers, and below the 88% Tennessee average.
Does New Journey Moving require a deposit?
How much deposit New Journey Moving asks for depends on your move type and timing. Most Tennessee full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How do I choose the right Chattanooga moving company?
To pick the best Chattanooga mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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