Serenity Movers Review 2026 (Bronx, NY)
Fact Checked by:
Positive
Reviews
97%
across 146 reviews
moveBuddha
Score
3.4/5
based on moveBuddha methodology
Serenity Movers is a 3.4/5-rated New York full-service mover. Serenity Movers earns 97% positive reviews across 146 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Serenity Movers at a glance
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 3.96/5
Serenity Movers' services
- Full-service moving
- Packing & Unpacking
- Interstate moving
- Local (intrastate) moving
- Storage: Offered by 61% of Bronx movers (63% nationally)
- Piano moving: A specialty offered by 38% of Bronx movers (42% nationally)
What this Serenity Movers review covers
Affordable rates
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. Serenity Movers has been in business for many years, demonstrating strong staying power in a competitive industry with services like small-scale moving and interstate moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. Serenity Movers has about 97% positive reviews across roughly 146 total reviews.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Serenity Movers, and Serenity Movers makes deposit expectations clear upfront.
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. Serenity Movers emphasizes clear communication, careful handling.
Recent reviews
Maxwell was easy to communicate with at any hour, the price was reasonable, and the movers wrapped my furniture carefully. I had zero scratches after delivery.
There is continuity in the office, and information from each conversation reaches the right person. Even during uncertainty, I knew every step and could build a contingency plan.
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What do customers say about Serenity Movers?
Serenity Movers pulls in 97% positive reviews out of 146 verified ratings from multiple platforms, 3% negative, and 0% neutral.
What customers like most about Serenity Movers
- Affordable rates: Many reviewers found Serenity Movers to be more budget-friendly than competitors without sacrificing quality.
- Consistency and follow-up: Reviewers liked that Serenity Movers stayed in touch before and after the move to ensure everything went smoothly.
- Good communication: Reviewers frequently mention clear, consistent updates from Serenity Movers throughout the moving process.
- Flexibility: Clients liked that Serenity Movers was willing to adjust schedules or accommodate last-minute changes.
- Respectful of property: Customers appreciated how carefully Serenity Movers's team maneuvered furniture through tight spaces without damaging walls or floors.
Most common complaints about Serenity Movers
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
- Damage to home: Customers reported scratched floors, dinged walls, or other property damage during the move.
Positive Serenity Movers Reviews
R Brown, Google
Maxwell was easy to communicate with at any hour, the price was reasonable, and the movers wrapped my furniture carefully. I had zero scratches after delivery.
Megan Fliegelman, Google
There is continuity in the office, and information from each conversation reaches the right person. Even during uncertainty, I knew every step and could build a contingency plan.
Helen S., Google
Maxwell rescheduled our move several times at short notice without complaint. The team wrapped our furniture perfectly, arrived on time, and delivered everything without damage at a reasonable price.
Negative Serenity Movers Reviews
Steve Weinstein, Google
After paying $400 a month for storage, many items were missing, including a beloved Keith Haring coffee-table book. I also experienced far more breakage than in my previous moves.
candice henry, Google
The truck arrived 90 minutes late without notice. Later, we found a large gash in our headboard, and the bed broke because it was not reassembled correctly. The offered $400 did not cover replacement.
Jose Gambirazio, Google
The movers were rude when I asked questions, left damage and scrapes all over the walls, and seemed in a hurry to leave. I would not recommend them.
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How moveBuddha rated Serenity Movers
Serenity Movers earns a 3.4/5 composite rating based on moveBuddha's editorial rating categories. That's below the 3.6/5 average among Bronx movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Serenity Movers | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of Serenity Movers
Calm moves, strong follow-through, and a few serious exceptions define this feedback. Of 146 reviews, 141 were positive, or 96.6%; five were negative, or 3.4%, and none were neutral. Positive customers praise affordable rates, reliable follow-up, clear communication, flexible scheduling, and careful treatment of furniture and homes. Many compare Serenity favorably with other movers through repeat bookings, referrals, competitive pricing, and transparent estimates. Negative feedback reports missing belongings, broken furniture, and scraped walls, with one customer also citing a late truck and another disputing the final charge. These reports show that damage control, inventory checks, and clearer service recovery need attention despite the strong satisfaction rate.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does Serenity Movers cost?
Serenity Movers does not publish standard hourly rates or flat-fee pricing publicly. Movers in Bronx charge an average of $128/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom New York move
$1,072 – $2,457
How does Serenity Movers compare to other Bronx movers?
Serenity Movers ranks alongside the top full-service movers in Bronx on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Bronx movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.7 |
97% | A+ | ||
|
4.72 |
79% | A+ | ||
|
4.58 |
85% | A+ | ||
|
4.66 |
98% | A+ | ||
|
4.64 |
98% | A+ | ||
|
4.64 |
83% | A+ | ||
|
4.56 |
80% | A+ | ||
|
4.7 |
97% | A+ | ||
|
4.7 |
95% | A+ | ||
|
4.56 |
78% | A+ |
Final verdict: Serenity Movers
Serenity Movers earns a 3.4/5 moveBuddha score, backed by 97% positive customer reviews across 146 verified reviews. Serenity Movers has built a reputation for affordable rates and consistency and follow-up, making it worth a look for your New York move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about Serenity Movers
How long has Serenity Movers been in business?
Serenity Movers' exact founding year is not publicly listed.
Does Serenity Movers offer piano moving?
Yes, Serenity Movers offers piano moving. That's a specialty only 38% of Bronx movers provide, compared to 42% nationally.
How does Serenity Movers' review score compare to other New York movers?
Serenity Movers earns 97% positive customer reviews across 146 verified customer reviews. Its composite moveBuddha score is 3.4/5. That's above the 87% average among Bronx movers, and above the 88% New York average.
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