Empire Movers Review
Fact Checked by:
Positive Reviews
76%
across 427 reviews
moveBuddha Score
4.7/5
based on moveBuddha methodology
Years in Business
19
founded 2007
Empire Movers is a 4.7/5-rated New York full-service mover, operating since 2007 (19 years in business). Empire Movers earns 76% positive reviews across 427 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Empire Movers at a glance
- Track record: 19 years in business with 76% positive customer reviews across 427 verified reviews.
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 4.5/5
- Quote accuracy: 4.14/5
What this review covers
Efficient service
Careful handling
Professional and polite staff
Quick moving process
Transparent pricing
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Empire Movers has been in business for 19 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Empire Movers has about 76% positive reviews across roughly 427 total reviews, with an average Yelp rating of 3.7.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Empire Movers.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Empire Movers emphasizes clear communication, careful handling, and visibility during transit through shipment tracking.
Recent reviews
"Empire Movers made my move stress-free! Agustin, Jose and Oscar were on time, professional, friendly, and took great care wrapping and handling everything. Not a single item was damaged. Highly recommended!"
"The whole moving experience was bliss. The crew arrived on time, worked safely but fast, all my belongings arrived in perfect condition. I was very satisfied and tipped them accordingly. Highly recommended!"
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What do customers say about Empire Movers?
Across 427 verified customer reviews from multiple platforms, 76% are positive, 23% are negative, and 1% are neutral.
What customers like most about Empire Movers
- Efficient service: Many customers praise Empire Movers for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Empire Movers's attention to detail.
- Professional and polite staff: Customers say the Empire Movers's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Quick moving process: The team at Empire Movers often gets the job done faster than expected, saving clients time.
- Transparent pricing: Many reviewers felt confident booking with Empire Movers due to honest, upfront pricing and no surprise fees.
Most common complaints about Empire Movers
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Empire Movers clients.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Damage to items: Some customers reported that items were damaged during packing or loading.
Positive Empire Movers Reviews
Christine Milton, Google
"Empire Movers made my move stress-free! Agustin, Jose and Oscar were on time, professional, friendly, and took great care wrapping and handling everything. Not a single item was damaged. Highly recommended!"
Yelp
"The whole moving experience was bliss. The crew arrived on time, worked safely but fast, all my belongings arrived in perfect condition. I was very satisfied and tipped them accordingly. Highly recommended!"
Yelp
"Empire movers helped me move from NY to NJ. The workers arrived on time and were careful to not scratch my new floors. All items were handled with care and placed as requested. Will use them again."
Negative Empire Movers Reviews
Behzad Sajadi, Google
"I have moved with these guys 3 times and the 3rd time was indeed the charm! Showed up over three hours late, and bill was 80% higher than quoted. Denied any flat rate agreement. Avoid if you value your time."
Yelp
"Misleading. Paid double the quoted price. Extra charges for routine tasks. Tried to add cancellation fees. Using U-haul would’ve been better. DISGUSTED WITH GETTING RIPPED OFF!!!"
Yelp
"Boxes packed by them never arrived, items arrived broken, and my credit card was left out in the street. Estimate nearly tripled when I had no other options. Offered no refund. Very disappointing."
Neutral Empire Movers Reviews
Yelp
"I moved my apt from Queens into storage and 5 months later from storage down to Virginia. All arrived safely, but communication was frustrating and I struggled to get delivery info. Pricing beat nationals, but was exchanged for weaker communication."
Yelp
"Movers were professional, but some unexpected charges and lack of transparency over travel costs. They did a good job moving boxes and furniture but included time for breaks and added some fees without proper explanation. Would think twice before rebooking."
Yelp
"Moving out is NEVER easy. Movers packed and moved everything with care, but poor communication. They left behind a nightstand and tried charging extra for a second pick up. In the end, nothing broke, so 3 stars."
How moveBuddha rated Empire Movers
Empire Movers earns a 4.7/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Empire Movers | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.12/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Empire Movers
Empire Movers stands out with thousands of customer testimonials praising efficient service, careful handling, professional crews, and a quick moving process. More than three-quarters of all feedback rated them highly, highlighting transparent pricing, reliable arrival, and respectful treatment of property as major strengths. Satisfied customers credit the team with making stressful moves easy, often noting zero damages and honest, upfront estimates. That being said, a notable portion of negative input surfaces recurring issues such as unexpected charges, delayed arrivals, and occasional property damage. Some customers cite last-minute price adjustments and scheduling mishaps as sources of frustration. In comparison to other movers, Empire Movers earns stronger praise for speed and professionalism but faces similar complaints about pricing surprises and communication lapses found throughout the moving industry. After reviewing 427 experiences, most reports favor exceptional and timely service, but vigilance is advised regarding price clarification and scheduling to minimize issues.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Empire Movers cost?
Empire Movers does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical New York moving costs across all home sizes and service types, see our New York moving cost guide.
How does Empire Movers compare to other New York City movers?
Empire Movers ranks alongside the top full-service movers in New York City on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top New York City movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.72 |
98% | A- | ||
|
4.66 |
85% | A+ | ||
|
4.66 |
55% | A+ | ||
|
4.66 |
95% | A+ | ||
|
4.76 |
90% | A+ | ||
|
4.62 |
62% | A+ | ||
|
4.64 |
92% | A+ | ||
|
4.62 |
96% | A+ | ||
|
4.62 |
95% | B | ||
|
4.62 |
95% | A+ |
How Empire Movers's ratings compare to other New York City movers
Empire Movers's Yelp rating (3.7/5) is in line with the average across the 163 movers analyzed in New York City, which carry an average Yelp rating of 3.7/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Empire Movers | 3.7/5 | -- |
| New York City movers | 3.7/5 | 163 movers |
| New York movers | 3.7/5 | 146 movers |
Final verdict: Empire Movers
Empire Movers earns a 4.7/5 moveBuddha score with 76% positive customer reviews across 427 verified reviews. With 19 years in business, Empire Movers is a solid option to consider for New York moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Empire Movers
How does Empire Movers's review score compare to other New York movers?
Empire Movers earns 76% positive customer reviews across 427 verified customer reviews. Its composite moveBuddha score is 4.7/5.
What services does Empire Movers offer?
Empire Movers is a full-service mover operating in New York. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Empire Movers require a deposit?
Deposit requirements for Empire Movers depend on the type and timing of your move. Most New York full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Empire Movers been in business?
Empire Movers has been in business for 19 years, founded in 2007.
How do I choose the right New York City moving company?
To pick the best New York City mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking Empire Movers?
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