Jones Moving & Storage Co., Inc. Review
Fact Checked by:
Positive Reviews
66%
across 38 reviews
moveBuddha Score
4.2/5
based on moveBuddha methodology
Years in Business
86
founded 1940
Jones Moving & Storage Co., Inc. is a 4.2/5-rated Texas full-service mover, operating since 1940 (86 years in business). Jones Moving & Storage Co., Inc. earns 66% positive reviews across 38 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Jones Moving & Storage Co., Inc. at a glance
- Track record: 86 years in business with 66% positive customer reviews across 38 verified reviews.
- Industry experience: 4.72/5
- Customer service: 3.58/5
- Review quality: 4.16/5
- Quote accuracy: 4.24/5
What this review covers
Professional and polite staff
Efficient service
Quick moving process
Knowledgeable staff
Helpful movers
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Jones Moving & Storage Co., Inc. has been in business for 86 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Jones Moving & Storage Co., Inc. has about 66% positive reviews across roughly 38 total reviews, with an average Yelp rating of 2.0.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Jones Moving & Storage Co., Inc..
Customer service 3.5
From responsiveness to follow-through, customer service is a big differentiator. Jones Moving & Storage Co., Inc. emphasizes clear communication, careful handling.
Recent reviews
An excellent, well priced, professional moving company. The service was excellent every step of the way. The movers were professional and respectful of us and our property. I definitely recommend this company for your move.
The entire team across the board were professional, organized, efficient and extremely hard working. I cannot say enough good things. Look no further.
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What do customers say about Jones Moving & Storage Co., Inc.?
Across 38 verified customer reviews from multiple platforms, 66% are positive, 34% are negative, and 0% are neutral.
What customers like most about Jones Moving & Storage Co., Inc.
- Professional and polite staff: Customers say the Jones Moving & Storage Co., Inc.'s crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise Jones Moving & Storage Co., Inc. for completing moves smoothly and with minimal downtime.
- Quick moving process: The team at Jones Moving & Storage Co., Inc. often gets the job done faster than expected, saving clients time.
- Knowledgeable staff: Several reviewers pointed out that Jones Moving & Storage Co., Inc.'s crew answered questions confidently and provided useful advice.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
Most common complaints about Jones Moving & Storage Co., Inc.
- Unfriendly or rude staff: A few customers felt disrespected by curt or unhelpful movers or office staff.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Lack of communication: Poor or inconsistent updates from Jones Moving & Storage Co., Inc. left some customers feeling in the dark.
Positive Jones Moving & Storage Co., Inc. Reviews
Yelp
An excellent, well priced, professional moving company. The service was excellent every step of the way. The movers were professional and respectful of us and our property. I definitely recommend this company for your move.
The entire team across the board were professional, organized, efficient and extremely hard working. I cannot say enough good things. Look no further.
Gino and Lupe showed up on time. Performed installing a fridge quickly. They were knowledgeable about the product and maintenance. Highly recommend!
Negative Jones Moving & Storage Co., Inc. Reviews
Yelp
After billing issues as well as rude verbal abuse from staff, we found another mover for $10,000 less who were polite, respectful, accommodating and available the next day.
Yelp
Suppose to deliver today but claim no one was home. Housekeeper was there the whole time. Ridiculous customer service and the lady was rude blaming it on me.
They lie and don't care about you. Opened my washer by accident, tried to deliver it elsewhere and damaged it. Then canceled my delivery.
How moveBuddha rated Jones Moving & Storage Co., Inc.
Jones Moving & Storage Co., Inc. earns a 4.2/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Jones Moving & Storage Co., Inc. | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 3.58/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 4.12/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Jones Moving & Storage Co., Inc.
Customers describe Jones Moving & Storage Co., Inc. as reliable, with 66% of feedback praising professional and polite staff, efficient service, and knowledgeable movers. Many reviews highlight prompt deliveries, careful handling, and friendly workers who go above expectations. Some input notes fast loading times and helpful crews, comparing this company favorably to less organized competitors. The primary areas of dissatisfaction involve rude or unfriendly staff, damaged items, and occasional communication breakdowns, often reported more strongly than at similar movers. While efficiency and professionalism set Jones Moving apart, better customer care and consistent handling would enhance their reputation further. In total, 38 reviews were analyzed, with most being positive.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Jones Moving & Storage Co., Inc. cost?
Jones Moving & Storage Co., Inc. does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Jones Moving & Storage Co., Inc. compare to other Brownsville movers?
Jones Moving & Storage Co., Inc. ranks alongside the top full-service movers in Brownsville on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Brownsville movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.2 |
66% | NR | ||
|
4.22 |
69% | NR | ||
|
4.38 |
62% | A+ | ||
|
4.36 |
70% | A+ |
How Jones Moving & Storage Co., Inc.'s ratings compare to other Brownsville movers
Jones Moving & Storage Co., Inc.'s Yelp rating (2.0/5) is in line with the average across the 3 movers analyzed in Brownsville, which carry an average Yelp rating of 2.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Jones Moving & Storage Co., Inc. | 2.0/5 | -- |
| Brownsville movers | 2.0/5 | 3 movers |
| Texas movers | 3.3/5 | 285 movers |
Final verdict: Jones Moving & Storage Co., Inc.
Jones Moving & Storage Co., Inc. earns a 4.2/5 moveBuddha score with 66% positive customer reviews across 38 verified reviews. With 86 years in business, Jones Moving & Storage Co., Inc. is a solid option to consider for Texas moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Jones Moving & Storage Co., Inc.
How does Jones Moving & Storage Co., Inc.'s review score compare to other Texas movers?
Jones Moving & Storage Co., Inc. earns 66% positive customer reviews across 38 verified customer reviews. Its composite moveBuddha score is 4.2/5.
Why is Jones Moving & Storage Co., Inc.'s Yelp rating lower than other sources?
Jones Moving & Storage Co., Inc.'s 2.0/5 Yelp rating across 3 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Jones Moving & Storage Co., Inc. offer?
Jones Moving & Storage Co., Inc. is a full-service mover operating in Texas. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Jones Moving & Storage Co., Inc. require a deposit?
Deposit requirements for Jones Moving & Storage Co., Inc. depend on the type and timing of your move. Most Texas full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Jones Moving & Storage Co., Inc. been in business?
Jones Moving & Storage Co., Inc. has been in business for 86 years, founded in 1940.
Is Jones Moving & Storage Co., Inc. associated with a van line?
Yes. Jones Moving & Storage Co., Inc. is a local affiliate of a national van line. Learn what van lines are. Affiliation with a van line means access to a national network of resources and reputation, paired with local service attention.
How do I choose the right Brownsville moving company?
To pick the best Brownsville mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking Jones Moving & Storage Co., Inc.?
Compare Jones Moving & Storage Co., Inc.'s quote against other top Texas movers. moveBuddha users save an average of 30% by comparing 3+ quotes before booking.
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