Once Upon A Move Review 2026 (Chicago, IL)
Fact Checked by:
Positive
Reviews
99%
across 113 reviews
moveBuddha
Score
3.3/5
based on moveBuddha methodology
Once Upon A Move is a 3.3/5-rated Illinois full-service mover. Once Upon A Move earns 99% positive reviews across 113 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Once Upon A Move at a glance
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 3.76/5
Once Upon A Move's services
- Full-service moving
- Packing & Unpacking
- Labor-only moving: Offered by 28% of Chicago movers (31% nationally)
- Interstate moving
- Local (intrastate) moving
- Piano moving: A specialty offered by 46% of Chicago movers (42% nationally)
What this Once Upon A Move review covers
Affordable rates
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. Once Upon A Move has been in business for many years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. Once Upon A Move has about 99% positive reviews across roughly 113 total reviews.
Quote accuracy 3.7
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Once Upon A Move.
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. Once Upon A Move emphasizes clear communication, careful handling.
Recent reviews
Excellent, efficient, professional, very accommodating, and a great price. Alex set it up and followed up to verify the date and estimate. I’ll use this company again.
The crew was fast and efficient, protected our furniture, avoided marks, and communicated honestly about what would fit. The price was very good for all the work.
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What do customers say about Once Upon A Move?
Once Upon A Move pulls in 99% positive reviews out of 113 verified ratings from multiple platforms, 1% negative, and 0% neutral.
What customers like most about Once Upon A Move
- Affordable rates: Many reviewers found Once Upon A Move to be more budget-friendly than competitors without sacrificing quality.
- Organized packing: Once Upon A Move is often recognized for labeling boxes clearly and packing with structure and care.
- Flexibility: Clients liked that Once Upon A Move was willing to adjust schedules or accommodate last-minute changes.
- Good communication: Reviewers frequently mention clear, consistent updates from Once Upon A Move throughout the moving process.
- Respectful of property: Customers appreciated how carefully Once Upon A Move's team maneuvered furniture through tight spaces without damaging walls or floors.
Most common complaints about Once Upon A Move
- Unauthorized subcontracting: In some cases, Once Upon A Move handed off the job to another moving service without informing the customer.
Positive Once Upon A Move Reviews
Bibi Andrade, Google
Excellent, efficient, professional, very accommodating, and a great price. Alex set it up and followed up to verify the date and estimate. I’ll use this company again.
April Alonso, Google
The crew was fast and efficient, protected our furniture, avoided marks, and communicated honestly about what would fit. The price was very good for all the work.
Niana Rivera, Google
Their pricing was very fair, and when I had more to move than expected, they were flexible, patient, and accommodating. Everything arrived in perfect condition.
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How moveBuddha rated Once Upon A Move
Once Upon A Move earns a 3.3/5 composite rating based on moveBuddha's editorial rating categories. That's below the 3.7/5 average among Chicago movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Once Upon A Move | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.76/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of Once Upon A Move
Smooth moves and fair prices set the tone. Customer feedback from 113 reviews includes 112 positive ratings, or 99.1%, one negative rating, or 0.9%, and no neutral three-star ratings. Customers frequently praise affordable rates, organized packing, flexible scheduling, clear communication, and respect for homes, floors, furniture, and boxes. Several compare the company favorably with chain movers, citing lower or competitive prices, faster work, and more personal service; repeat customers also report dependable results. The sole one-star report alleged unauthorized subcontracting on a long-distance move, late delivery, damaged or missing items, unclear claim handling, and added fees. That complaint stands apart from the strong positive pattern but highlights the need for clear disclosure when another mover handles the job.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does Once Upon A Move cost?
Once Upon A Move does not publish standard hourly rates or flat-fee pricing publicly. Movers in Chicago charge an average of $116/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Illinois moving costs across all home sizes and service types, see our Illinois moving cost guide.
Estimated for a typical 2-3 bedroom Illinois move
$1,382 – $3,416
How does Once Upon A Move compare to other Chicago movers?
Once Upon A Move ranks alongside the top full-service movers in Chicago on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Chicago movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.72 |
97% | A+ | ||
|
4.64 |
96% | A+ | ||
|
4.64 |
82% | A+ | ||
|
4.66 |
97% | C | ||
|
4.64 |
92% | B+ | ||
|
4.64 |
97% | A+ | ||
|
4.62 |
95% | A+ | ||
|
4.7 |
93% | A+ | ||
|
4.56 |
86% | A+ | ||
|
4.52 |
73% | A+ |
Final verdict: Once Upon A Move
Once Upon A Move earns a 3.3/5 moveBuddha score, backed by 99% positive customer reviews across 113 verified reviews. Once Upon A Move has built a reputation for affordable rates and organized packing, making it worth a look for your Illinois move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about Once Upon A Move
How does Once Upon A Move's review score compare to other Illinois movers?
Once Upon A Move earns 99% positive customer reviews across 113 verified customer reviews. Its composite moveBuddha score is 3.3/5. That's above the 89% average among Chicago movers, and above the 88% Illinois average.
Does Once Upon A Move require a deposit?
How much deposit Once Upon A Move asks for depends on your move type and timing. Most Illinois full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How do I choose the right Chicago moving company?
To pick the best Chicago mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
What services does Once Upon A Move offer?
Once Upon A Move is a full-service mover operating in Illinois. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
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