Burgess Moving and Storage Review
Fact Checked by:
Positive Reviews
86%
across 100 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
80
founded 1946
FMCSA Status
Active
Satisfactory rating
Burgess Moving and Storage is a 4.4/5-rated California full-service mover, operating since 1946 (80 years in business). Burgess Moving and Storage earns 86% positive reviews across 100 verified customer reviews. The company holds active FMCSA registration with a satisfactory safety rating and operates 1,333 trucks. All ratings reflect moveBuddha's independent analysis.
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Burgess Moving and Storage at a glance
- Track record: 80 years in business with 86% positive customer reviews across 100 verified reviews.
- Scale: 1,333 trucks operating across California
- Industry experience: 5/5
- Customer service: 4.14/5
- Review quality: 4.16/5
- Quote accuracy: 4.14/5
What this review covers
Professional and polite staff
Careful handling
Efficient service
Helpful movers
Good communication
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Burgess Moving and Storage has been in business for 80 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and international moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Burgess Moving and Storage has about 86% positive reviews across roughly 100 total reviews, with an average Yelp rating of 4.3.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Burgess Moving and Storage.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Burgess Moving and Storage emphasizes clear communication, careful handling, and visibility during transit through shipment tracking.
Recent reviews
"Burgess sent out three terrific movers who were attentive, courteous, and professional. Andy, Ryan, and Stephen arrived on time and quickly assessed our moving situation. Unloading and assembling our possessions was impressive, and best of all nothing was damaged."
"My grandmother has lots of collectibles and good China and it all made it in tact. Thank you so much Tom for getting us taken care of so quickly."
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What do customers say about Burgess Moving and Storage?
Across 100 verified customer reviews from multiple platforms, 86% are positive, 11% are negative, and 3% are neutral.
What customers like most about Burgess Moving and Storage
- Professional and polite staff: Customers say the Burgess Moving and Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Burgess Moving and Storage's attention to detail.
- Efficient service: Many customers praise Burgess Moving and Storage for completing moves smoothly and with minimal downtime.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
- Good communication: Reviewers frequently mention clear, consistent updates from Burgess Moving and Storage throughout the moving process.
Most common complaints about Burgess Moving and Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Lack of communication: Poor or inconsistent updates from Burgess Moving and Storage left some customers feeling in the dark.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Burgess Moving and Storage clients.
Positive Burgess Moving and Storage Reviews
Yelp
"Burgess sent out three terrific movers who were attentive, courteous, and professional. Andy, Ryan, and Stephen arrived on time and quickly assessed our moving situation. Unloading and assembling our possessions was impressive, and best of all nothing was damaged."
Yelp
"My grandmother has lots of collectibles and good China and it all made it in tact. Thank you so much Tom for getting us taken care of so quickly."
Yelp
"From the first phone call, to the move itself - this by far is the best moving company period. Truly professional, honest and really worked with us. They did everything possible to help us out."
Negative Burgess Moving and Storage Reviews
Yelp
"They also damaged several items—a marble table and coffee table were trashed. The office suggested I replace the marble table with a veneer item worth half the price. Not impressed."
Yelp
"We moved out of state. Overflow of items because they did not prepare properly. It's been over 3 weeks and we still have not received the rest of our items. Responsibility passed to us to follow up."
Yelp
"Never again! Items disappeared, delivery window was missed, valuable painting was a total loss due to improper handling, driver left before missing boxes were accounted for, took nearly a year for claim resolution."
Neutral Burgess Moving and Storage Reviews
Yelp
"My move went pretty smooth. My complaint is the follow-up with a few issues that happened after the move. Operations Manager never called back after repeated attempts to resolve a broken water faucet and scratches on my refrigerator which were noted."
Is Burgess Moving and Storage licensed & insured?
Yes. Burgess Moving and Storage holds active FMCSA registration under the legal name NORTH AMERICAN VAN LINES INC. The company holds a satisfactory safety rating from the FMCSA. They operate 1,333 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 05/06/2026 |
| Safety rating | Satisfactory | 05/06/2026 |
| Fleet size | 1,333 power units | 05/06/2026 |
| FMCSA inspections | 0 total inspections | 05/06/2026 |
| Van line affiliation | Affiliated with a national van line | Jun 2026 |
When contacting a local moving company for an estimate in California, make sure each has a “T Number” issued by the California Public Utilities Commission (CAPUC). Moving companies with valid T Numbers have met state requirements for insurance, safety, and financial stability and have passed criminal clearance checks conducted by the California Department of Justice. You can verify Burgess Moving and Storage's active status on the California licensed movers database.
How moveBuddha rated Burgess Moving and Storage
Burgess Moving and Storage earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Burgess Moving and Storage | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Burgess Moving and Storage
Moving made easy is the promise most echoed in customer feedback for Burgess Moving and Storage. Out of 100 reviews analyzed, 86% praised the company for professional, polite staff, careful handling, efficiency, helpful movers, and good communication—qualities not always found with competitors. Customers consistently highlighted how respectful and attentive the teams are, along with their ability to manage even fragile or complicated moves with ease. Many reviewers emphasized the stress-free process and the reliability of the crews, noting thoughtful touches like clear labeling, organized packing, and transparent coordination. On the downside, 11% of feedback focused on damage to items, poor communication, or unexpected charges. Issues such as mishandled insurance claims, delays in delivery, and unresolved damages set them apart from top-tier service providers. Although most people described the company as responsive and considerate, a small number cited frustration with follow-up and accountability after the move. Compared to many moving companies, Burgess stands out for outstanding service and professionalism, but some gaps remain in handling complaints and post-move issues.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Burgess Moving and Storage cost?
Burgess Moving and Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Burgess Moving and Storage compare to other Riverside movers?
Burgess Moving and Storage ranks alongside the top full-service movers in Riverside on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Riverside movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.4 |
86% | A+ | ||
|
4.38 |
93% | C | ||
|
4.42 |
92% | NR | ||
|
4.36 |
88% | A+ | ||
|
4.56 |
81% | A+ | ||
|
4.42 |
43% | A+ | ||
|
4.48 |
89% | A+ | ||
|
4.44 |
93% | A+ | ||
|
4.38 |
96% | A+ | ||
|
4.36 |
88% | A+ |
How Burgess Moving and Storage's ratings compare to other Riverside movers
Burgess Moving and Storage's Yelp rating (4.3/5) is in line with the average across the 56 movers analyzed in Riverside, which carry an average Yelp rating of 4.2/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Burgess Moving and Storage | 4.3/5 | -- |
| Riverside movers | 4.2/5 | 56 movers |
| California movers | 4.3/5 | 371 movers |
Final verdict: Burgess Moving and Storage
Burgess Moving and Storage earns a 4.4/5 moveBuddha score with 86% positive customer reviews across 100 verified reviews. With 80 years in business and 1,333 trucks operating across California, Burgess Moving and Storage is a solid option to consider for California moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Burgess Moving and Storage
Is Burgess Moving and Storage a legitimate, licensed mover?
Yes. Burgess Moving and Storage holds active FMCSA registration. The company operates 1,333 trucks. You can verify their licensing status on the California state regulator database.
How does Burgess Moving and Storage's review score compare to other California movers?
Burgess Moving and Storage earns 86% positive customer reviews across 100 verified customer reviews. Its composite moveBuddha score is 4.4/5.
What services does Burgess Moving and Storage offer?
Burgess Moving and Storage is a full-service mover operating in California. The company operates 1,333 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Burgess Moving and Storage require a deposit?
Deposit requirements for Burgess Moving and Storage depend on the type and timing of your move. Most California full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Burgess Moving and Storage been in business?
Burgess Moving and Storage has been in business for 80 years, founded in 1946. The company holds active FMCSA registration.
Is Burgess Moving and Storage associated with a van line?
Yes. Burgess Moving and Storage is a local affiliate of a national van line. Learn what van lines are. Affiliation with a van line means access to a national network of resources and reputation, paired with local service attention.
How do I choose the right Riverside moving company?
To pick the best Riverside mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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