Dumbo Moving and Storage Review
Fact Checked by:
Positive Reviews
55%
across 2,118 reviews
moveBuddha Score
4.7/5
based on moveBuddha methodology
Years in Business
19
founded 2007
FMCSA Status
Active
Dumbo Moving and Storage is a 4.7/5-rated New York full-service mover, operating since 2007 (19 years in business). Dumbo Moving and Storage earns 55% positive reviews across 2,118 verified customer reviews. The company holds active FMCSA registration and operates 9 trucks. All ratings reflect moveBuddha's independent analysis.
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Dumbo Moving and Storage at a glance
- Track record: 19 years in business with 55% positive customer reviews across 2,118 verified reviews.
- Scale: 9 trucks operating across New York
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 4.66/5
- Quote accuracy: 44/5
What this review covers
Efficient service
Careful handling
Professional and polite staff
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Dumbo Moving and Storage has been in business for 19 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.6
Customer reviews are the clearest window into a mover’s reputation. Dumbo Moving and Storage has about 55% positive reviews across roughly 2118 total reviews, with an average Yelp rating of 3.1.
Quote accuracy 4.0
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Dumbo Moving and Storage, and Dumbo Moving and Storage makes deposit expectations clear upfront.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Dumbo Moving and Storage emphasizes clear communication, careful handling.
Recent reviews
"Steven and Stefan—are excellent. They were efficient, incredibly strong, and excellent communicators throughout the entire process. They handled a 90-mile move with care, and not a single item was damaged when I unpacked. Highly recommend!"
"The team was very communicative and responsive throughout the entire process. They even provided a tracking link so I could see where the truck was while my belongings were in transit, which gave me great peace of mind."
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What do customers say about Dumbo Moving and Storage?
Across 2,118 verified customer reviews from multiple platforms, 55% are positive, 42% are negative, and 3% are neutral.
What customers like most about Dumbo Moving and Storage
- Efficient service: Many customers praise Dumbo Moving and Storage for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Dumbo Moving and Storage's attention to detail.
- Professional and polite staff: Customers say the Dumbo Moving and Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Quick moving process: The team at Dumbo Moving and Storage often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Dumbo Moving and Storage throughout the moving process.
Most common complaints about Dumbo Moving and Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Dumbo Moving and Storage clients.
- Unfriendly or rude staff: A few customers felt disrespected by curt or unhelpful movers or office staff.
Positive Dumbo Moving and Storage Reviews
Steve Hopley, Google
"Steven and Stefan—are excellent. They were efficient, incredibly strong, and excellent communicators throughout the entire process. They handled a 90-mile move with care, and not a single item was damaged when I unpacked. Highly recommend!"
Jody-Ann Smith, Google
"The team was very communicative and responsive throughout the entire process. They even provided a tracking link so I could see where the truck was while my belongings were in transit, which gave me great peace of mind."
Justin Sullivan, Google
"Jorge and Juan were everything you could hope for in movers: kind, incredibly quick, professional, and extremely capable. They handled all of our belongings with care, worked efficiently without rushing or cutting corners, and had such positive attitudes the entire time."
Negative Dumbo Moving and Storage Reviews
Stephen W., Yelp
"They damaged my furniture because they didn't wrap it properly and give you $.80 a pound because I didn't get the extra insurance. I didn't think they would be completely careless with my belongings."
None, Yelp
"Do not trust these people with your belongings. I have been taken advantage of and the whole thing makes me sick. I was quoted $5150 for my direct out of state move...They managed to lose several large items and a box of mine."
None, Yelp
"On the day of the move, when the movers arrived at our apartment, they immediately began complaining about the size of the truck and asserted that it couldn't accommodate all our belongings. As a result, they loaded only two-thirds of our items, leaving behind a significant portion."
Neutral Dumbo Moving and Storage Reviews
None, Yelp
"The BEST MOVING COMPANY EVER!!!! The guys were professional. They were efficient and hard workers! They wrapped all the furnitures and made sure it will be free from damage. I would recommend this moving company to anyone!!!! Ty"
None, Yelp
"We had some issues with this moving company on the day. However, they heard our complaint and had some people fix everything and offered compensation."
None, Yelp
"Although our moving experience with them was absolutely terrible (event occurred in 2023), the manager did contact us and did his best to make it right. Perhaps they have new management than before which might mean better movers too."
Is Dumbo Moving and Storage licensed & insured?
Yes. Dumbo Moving and Storage holds active FMCSA registration under the legal name DUMBO MOVING & STORAGE INC. They operate 9 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 04/21/2026 |
| Fleet size | 9 power units | 04/21/2026 |
| FMCSA inspections | 0 total inspections | 04/21/2026 |
New York requires moving companies to have a license and obtain a New York Department of Transportation (NYDOT) number. A NYDOT license ensures your mover is in compliance with the state's safety, insurance, and operational regulations. You can verify Dumbo Moving and Storage's active status on the New York licensed movers database.
Dumbo Moving and Storage locations
Dumbo Moving and Storage has 2 locations:
- Dumbo Moving and Storage (headquarters)
- Jersey City
How moveBuddha rated Dumbo Moving and Storage
Dumbo Moving and Storage earns a 4.7/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Dumbo Moving and Storage | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.66/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.04/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 5/5 | Market presence & industry recognition |
Our summary of Dumbo Moving and Storage
Moving day can be a breeze or a headache, and Dumbo Moving and Storage reviews show both sides. Out of 2,118 reviews, 55% were positive, with customers often praising the movers for being efficient, careful, and professional. Many highlighted how quickly their moves were completed, the polite and communicative staff, and the care taken with their belongings. These strengths set Dumbo apart from many competitors, especially for those seeking a reliable, affordable move with attentive crews. On the other hand, 42% of feedback was negative, with the most common complaints about damaged items, surprise charges, and unfriendly or rude staff. Some customers reported broken furniture, lost boxes, or being pressured to pay more than expected. These issues are more frequent than with top-rated moving companies, and can turn a move into a stressful ordeal. While some neutral reviews mention that management tried to resolve problems, the risk of property damage or unexpected costs is higher than with the best in the industry. Dumbo Moving and Storage stands out for speed and value, but those with valuable or fragile items may want to consider companies with a stronger track record for care and transparency.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Dumbo Moving and Storage cost?
Dumbo Moving and Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical New York moving costs across all home sizes and service types, see our New York moving cost guide.
How does Dumbo Moving and Storage compare to other New York City movers?
Dumbo Moving and Storage ranks alongside the top full-service movers in New York City on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top New York City movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.72 |
98% | A- | ||
|
4.66 |
85% | A+ | ||
|
4.7 |
55% | A+ | ||
|
4.66 |
95% | A+ | ||
|
4.76 |
90% | A+ | ||
|
4.62 |
62% | A+ | ||
|
4.64 |
92% | A+ | ||
|
4.62 |
96% | A+ | ||
|
4.62 |
95% | B | ||
|
4.62 |
95% | A+ |
How Dumbo Moving and Storage's ratings compare to other New York City movers
Dumbo Moving and Storage's Yelp rating (3.1/5) is lower than the average across the 163 movers analyzed in New York City, which carry an average Yelp rating of 3.7/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Dumbo Moving and Storage | 3.1/5 | -- |
| New York City movers | 3.7/5 | 163 movers |
| New York movers | 3.7/5 | 146 movers |
Final verdict: Dumbo Moving and Storage
Dumbo Moving and Storage earns a 4.7/5 moveBuddha score with 55% positive customer reviews across 2,118 verified reviews. With 19 years in business and 9 trucks operating across New York, Dumbo Moving and Storage is a solid option to consider for New York moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Dumbo Moving and Storage
Is Dumbo Moving and Storage a legitimate, licensed mover?
Yes. Dumbo Moving and Storage holds active FMCSA registration. The company operates 9 trucks. You can verify their licensing status on the New York state regulator database.
How does Dumbo Moving and Storage's review score compare to other New York movers?
Dumbo Moving and Storage earns 55% positive customer reviews across 2,118 verified customer reviews. Its composite moveBuddha score is 4.7/5.
Why is Dumbo Moving and Storage's Yelp rating lower than other sources?
Dumbo Moving and Storage's 3.1/5 Yelp rating across 2059 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Dumbo Moving and Storage offer?
Dumbo Moving and Storage is a full-service mover operating in New York. The company operates 9 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Dumbo Moving and Storage require a deposit?
Deposit requirements for Dumbo Moving and Storage depend on the type and timing of your move. Most New York full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Dumbo Moving and Storage been in business?
Dumbo Moving and Storage has been in business for 19 years, founded in 2007. The company holds active FMCSA registration.
How do I choose the right New York City moving company?
To pick the best New York City mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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