Soft Touch Moving Review 2026 (Indianapolis, IN)
Fact Checked by:
Positive
Reviews
97%
across 62 reviews
moveBuddha
Score
4.4/5
based on moveBuddha methodology
Years in
Business
19
founded 2007
Soft Touch Moving is a 4.4/5-rated Indiana full-service mover, operating since 2007 (19 years in business). Soft Touch Moving earns 97% positive reviews across 62 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Soft Touch Moving at a glance
- Track record: 19 years in business with 97% positive customer reviews (62 verified reviews)
- Industry experience: 4.72/5
- Customer service: 5/5
- Review quality: 3.84/5
- Quote accuracy: 4.14/5
Soft Touch Moving's services
- Full-service moving
- Packing & Unpacking
- Labor-only moving: Offered by 27% of Indianapolis movers (29% nationally)
- Interstate moving
- Local (intrastate) moving
- Storage: Offered by 59% of Indianapolis movers (60% nationally)
- Piano moving: A specialty offered by 36% of Indianapolis movers (40% nationally)
What this Soft Touch Moving review covers
Transparent pricing
Consistency and follow-up
Affordable rates
Flexibility
Good communication
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Soft Touch Moving has been in business for 19 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 3.8
Customer reviews are the clearest window into a mover’s reputation. Soft Touch Moving has about 97% positive reviews across roughly 62 total reviews, with an average Yelp rating of 4.7.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Soft Touch Moving. Discounts may be available for groups like military.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Soft Touch Moving emphasizes clear communication, careful handling, and visibility during transit through shipment tracking.
Recent reviews
Eric provided a very accurate and fair quote and was able to answer my many questions. The truck and three movers showed up on time.
Their pricing is insanely fair. They called to say the truck was on the way, moved me professionally, and finished slightly below the quote.
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What do customers say about Soft Touch Moving?
Soft Touch Moving pulls in 97% positive reviews out of 62 verified ratings from multiple platforms, 2% negative, and 2% neutral.
What customers like most about Soft Touch Moving
- Transparent pricing: Many reviewers felt confident booking with Soft Touch Moving due to honest, upfront pricing and no surprise fees.
- Consistency and follow-up: Reviewers liked that Soft Touch Moving stayed in touch before and after the move to ensure everything went smoothly.
- Affordable rates: Many reviewers found Soft Touch Moving to be more budget-friendly than competitors without sacrificing quality.
- Flexibility: Clients liked that Soft Touch Moving was willing to adjust schedules or accommodate last-minute changes.
- Good communication: Reviewers frequently mention clear, consistent updates from Soft Touch Moving throughout the moving process.
Most common complaints about Soft Touch Moving
- Damage to items: Some customers reported that items were damaged during packing or loading.
Did you move with Soft Touch Moving? Tell us how it went.
Leave a ReviewPositive Soft Touch Moving Reviews
Eric provided a very accurate and fair quote and was able to answer my many questions. The truck and three movers showed up on time.
Their pricing is insanely fair. They called to say the truck was on the way, moved me professionally, and finished slightly below the quote.
Monica answered all my questions, gave great packing advice, and was very flexible with my move date. The crew arrived right on time and took exceptional care of my belongings.
Negative Soft Touch Moving Reviews
Ron Hoover, Google
After four months in storage, much of our furniture and property arrived covered in mold. The contamination affected our home, forced us into a hotel for 50 nights, and more than nine months later we still lacked resolution.
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How moveBuddha rated Soft Touch Moving
Soft Touch Moving earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. That's above the 3.8/5 average among Indianapolis movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Soft Touch Moving | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 3.84/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Soft Touch Moving
Fair quotes, last-minute flexibility: 97% of 62 reviews are positive. Many customers point to responsive scheduling, accurate pricing, fast and courteous crews, and help with difficult or last-minute moves. Serious complaints describe mold contamination after storage, prolonged disruption, and unresolved claims.
Ratings based on moveBuddha's research methodology, updated November 2026.
How much does Soft Touch Moving cost?
Soft Touch Moving does not publish standard hourly rates or flat-fee pricing publicly. Movers in Indianapolis charge an average of $149/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Indiana moving costs across all home sizes and service types, see our Indiana moving cost guide.
Estimated for a typical 2-3 bedroom Indiana move
$1,116 – $2,598
How does Soft Touch Moving compare to other Indianapolis movers?
Soft Touch Moving ranks alongside the top full-service movers in Indianapolis on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Indianapolis movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.56 |
75% | A+ | ||
|
4.58 |
95% | A+ | ||
|
4.52 |
65% | A+ | ||
|
4.5 |
82% | F | ||
|
4.5 |
93% | A+ | ||
|
4.5 |
72% | A+ | ||
|
4.38 |
90% | A+ | ||
|
4.48 |
31% | A+ | ||
|
4.36 |
76% | A+ | ||
|
4.42 |
75% | F |
How Soft Touch Moving's ratings compare to other Indianapolis movers
Soft Touch Moving earns a higher-than-average Yelp rating (4.7/5) across the 64 movers analyzed in Indianapolis, which carry an average Yelp rating of 2.9/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Soft Touch Moving | 4.7/5 | -- |
| Indianapolis movers | 2.9/5 | 64 movers |
| Indiana movers | 3.0/5 | 124 movers |
Final verdict: Soft Touch Moving
Soft Touch Moving earns a 4.4/5 moveBuddha score, backed by 97% positive customer reviews across 62 verified reviews. Over 19 years in business, Soft Touch Moving has built a reputation for transparent pricing and consistency and follow-up, making it worth a look for your Indiana move.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
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FAQs about Soft Touch Moving
How long has Soft Touch Moving been in business?
Soft Touch Moving has been in business for 19 years, founded in 2007.
Does Soft Touch Moving require a deposit?
How much deposit Soft Touch Moving asks for depends on your move type and timing. Most Indiana full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
What services does Soft Touch Moving offer?
Soft Touch Moving is a full-service mover operating in Indiana. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
How does Soft Touch Moving's review score compare to other Indiana movers?
Soft Touch Moving earns 97% positive customer reviews across 62 verified customer reviews. Its composite moveBuddha score is 4.4/5. That's above the 83% average among Indianapolis movers, and above the 85% Indiana average.
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