Planes Moving & Storage Company Review
Fact Checked by:
Positive Reviews
89%
across 236 reviews
moveBuddha Score
4.6/5
based on moveBuddha methodology
Years in Business
105
founded 1921
Planes Moving & Storage Company is a 4.6/5-rated Indiana full-service mover, operating since 1921 (105 years in business). Planes Moving & Storage Company earns 89% positive reviews across 236 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Planes Moving & Storage Company at a glance
- Track record: 105 years in business with 89% positive customer reviews across 236 verified reviews.
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 4.16/5
- Quote accuracy: 4.14/5
What this review covers
Professional and polite staff
Efficient service
Careful handling
Quick moving process
Helpful movers
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Planes Moving & Storage Company has been in business for 105 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Planes Moving & Storage Company has about 89% positive reviews across roughly 236 total reviews, with an average Yelp rating of 2.3.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Planes Moving & Storage Company.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Planes Moving & Storage Company emphasizes clear communication, careful handling, and visibility during transit through shipment tracking.
Recent reviews
"They were so kind and understanding towards my mother in law too. I can't thank these guys enough for what they did. Anyone looking for hardworking, careful, trustworthy movers look no further."
"Movers were friendly, respectful, quick, and gentle with our belongings. The third party Planes booked to crate a large art piece were great as well. Nice work Planes. Thank you!"
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What do customers say about Planes Moving & Storage Company?
Across 236 verified customer reviews from multiple platforms, 89% are positive, 10% are negative, and 1% are neutral.
What customers like most about Planes Moving & Storage Company
- Professional and polite staff: Customers say the Planes Moving & Storage Company's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise Planes Moving & Storage Company for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Planes Moving & Storage Company's attention to detail.
- Quick moving process: The team at Planes Moving & Storage Company often gets the job done faster than expected, saving clients time.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
Most common complaints about Planes Moving & Storage Company
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Lack of communication: Poor or inconsistent updates from Planes Moving & Storage Company left some customers feeling in the dark.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Planes Moving & Storage Company clients.
Positive Planes Moving & Storage Company Reviews
"They were so kind and understanding towards my mother in law too. I can't thank these guys enough for what they did. Anyone looking for hardworking, careful, trustworthy movers look no further."
"Movers were friendly, respectful, quick, and gentle with our belongings. The third party Planes booked to crate a large art piece were great as well. Nice work Planes. Thank you!"
"Our crew worked very hard in high heat. Very polite and friendly. They really care about doing a good job. Fast and careful. One couldn’t ask for better."
Negative Planes Moving & Storage Company Reviews
"HORRIBLE I wish I could give zero stars. Multiple furniture pieces completely ruined beyond repair. The damage is horrendous but the lack of customer support and service is worse if that is possible. DO NOT USE THIS COMPANY."
"Planes Moving and Storage completely destroyed our refrigerator and have only paid $120 to have it repaired. They did not wrap it or protect it in any way. Their only response is, 'You chose the basic insurance.'"
Yelp
"Disgusted with United Planes! They tacked on hidden costs at the end, damaged my furniture and then denied my damage claim. ... Both were speaking to me about the other. REALLY? ... I could never recommend Planes."
Neutral Planes Moving & Storage Company Reviews
Yelp
"It seemed to take a long time and there were periods where they were just standing around. Some fragile furniture pieces scratched because things were not wrapped even after confirmation. Paint scratched off walls; felt dismissed when reported."
Yelp
"Initially thought they were really good in that we were moved efficiently. However, the more time passes the more damage I find. Rep was pretty useless; pushed to give a good review before I found damage."
How moveBuddha rated Planes Moving & Storage Company
Planes Moving & Storage Company earns a 4.6/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Planes Moving & Storage Company | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.66/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 5/5 | Market presence & industry recognition |
Our summary of Planes Moving & Storage Company
Planes Moving & Storage earns praise for its professional, helpful staff and efficient moving process, backed by 236 reviews with nearly 90% positive feedback. Customers often highlight careful handling of items, prompt service, and friendly movers who make the relocation much easier than with other companies. Many clients say the teams take extra steps to protect property and communicate well throughout moves. Affordability and transparent pricing also surface as advantages. In contrast, the most common complaints involve significant damage to belongings, unresolved compensation issues, and lack of communication from coordinators. Some people report surprise charges or poor response to claims. The volume and consistency of positive input position Planes ahead of most moving companies in reliability and customer satisfaction, though a few negative cases stand out for property damage and service gaps.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Planes Moving & Storage Company cost?
Planes Moving & Storage Company does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Indiana moving costs across all home sizes and service types, see our Indiana moving cost guide.
How does Planes Moving & Storage Company compare to other Indianapolis movers?
Planes Moving & Storage Company ranks alongside the top full-service movers in Indianapolis on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Indianapolis movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.56 |
61% | A+ | ||
|
4.5 |
72% | A+ | ||
|
4.44 |
89% | A+ | ||
|
4.52 |
32% | A+ | ||
|
4.44 |
77% | A+ | ||
|
4.5 |
75% | F | ||
|
4.52 |
89% | A+ | ||
|
4.42 |
70% | F | ||
|
4.6 |
89% | A+ | ||
|
4.34 |
72% | A+ |
How Planes Moving & Storage Company's ratings compare to other Indianapolis movers
Planes Moving & Storage Company's Yelp rating (2.3/5) is lower than the average across the 28 movers analyzed in Indianapolis, which carry an average Yelp rating of 3.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Planes Moving & Storage Company | 2.3/5 | -- |
| Indianapolis movers | 3.0/5 | 28 movers |
| Indiana movers | 3.1/5 | 59 movers |
Final verdict: Planes Moving & Storage Company
Planes Moving & Storage Company earns a 4.6/5 moveBuddha score with 89% positive customer reviews across 236 verified reviews. With 105 years in business, Planes Moving & Storage Company is a solid option to consider for Indiana moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Planes Moving & Storage Company
How does Planes Moving & Storage Company's review score compare to other Indiana movers?
Planes Moving & Storage Company earns 89% positive customer reviews across 236 verified customer reviews. Its composite moveBuddha score is 4.6/5.
Why is Planes Moving & Storage Company's Yelp rating lower than other sources?
Planes Moving & Storage Company's 2.3/5 Yelp rating across 21 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Planes Moving & Storage Company offer?
Planes Moving & Storage Company is a full-service mover operating in Indiana. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Planes Moving & Storage Company require a deposit?
Deposit requirements for Planes Moving & Storage Company depend on the type and timing of your move. Most Indiana full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Planes Moving & Storage Company been in business?
Planes Moving & Storage Company has been in business for 105 years, founded in 1921.
Is Planes Moving & Storage Company associated with a van line?
Yes. Planes Moving & Storage Company is a local affiliate of a national van line. Learn what van lines are. Affiliation with a van line means access to a national network of resources and reputation, paired with local service attention.
How do I choose the right Indianapolis moving company?
To pick the best Indianapolis mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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