The New Haven Companies, Inc. Review 2026 (Waukegan, IL)
Fact Checked by:
Positive
Reviews
83%
across 71 reviews
moveBuddha
Score
4.2/5
based on moveBuddha methodology
Years in
Business
81
founded 1945
FMCSA
Status
Active
The New Haven Companies, Inc. is a 4.2/5-rated Illinois full-service mover, operating since 1945 (81 years in business). The New Haven Companies, Inc. earns 83% positive reviews across 71 verified customer reviews. The company holds active FMCSA registration and operates 61 trucks. All ratings reflect moveBuddha's independent analysis.
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The New Haven Companies, Inc. at a glance
- Track record: 81 years in business with 83% positive customer reviews (71 verified reviews)
- Scale: 61 trucks operating across Illinois
- Industry experience: 5/5
- Customer service: 3.86/5
- Review quality: 4.16/5
- Quote accuracy: 3.96/5
The New Haven Companies, Inc.'s services
- Full-service moving
- Packing & Unpacking
- Interstate moving
- Local (intrastate) moving
- Storage: Offered by 96% of Waukegan movers (85% nationally)
- Piano moving: A specialty offered by 72% of Waukegan movers (71% nationally)
What this The New Haven Companies, Inc. review covers
Friendly and approachable staff
Helpful movers
Affordable rates
Good communication
Variety of services
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. The New Haven Companies, Inc. has been in business for 81 years, demonstrating strong staying power in a competitive industry with services like interstate moving and intrastate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. The New Haven Companies, Inc. has about 83% positive reviews across roughly 71 total reviews, with an average Yelp rating of 3.2.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from The New Haven Companies, Inc..
Customer service 3.8
From responsiveness to follow-through, customer service is a big differentiator. The New Haven Companies, Inc. emphasizes clear communication, careful handling, and visibility during transit through shipment tracking.
Recent reviews
Everyone was very nice and helpful, went back to buy some moving dollies after the first few I bought proved to be far superior to any other companies dollies. I got what I needed quick and easy. Everything was ready to load into my car before I was finished paying!
I couldn't believe how helpful they were. Not only were their prices much less than the big box store, the cartons were much much stronger and they had a huge selection. The customer service rep helped me select just the right boxes.
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What do customers say about The New Haven Companies, Inc.?
The New Haven Companies, Inc. pulls in 83% positive reviews out of 71 verified ratings from multiple platforms, 13% negative, and 4% neutral.
What customers like most about The New Haven Companies, Inc.
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at The New Haven Companies, Inc..
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
- Affordable rates: Many reviewers found The New Haven Companies, Inc. to be more budget-friendly than competitors without sacrificing quality.
- Good communication: Reviewers frequently mention clear, consistent updates from The New Haven Companies, Inc. throughout the moving process.
- Variety of services: Customers liked having access to packing, storage, and specialty item handling all in one place with The New Haven Companies, Inc..
Most common complaints about The New Haven Companies, Inc.
- Unfriendly or rude staff: A few customers felt disrespected by curt or unhelpful movers or office staff.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
Positive The New Haven Companies, Inc. Reviews
Everyone was very nice and helpful, went back to buy some moving dollies after the first few I bought proved to be far superior to any other companies dollies. I got what I needed quick and easy. Everything was ready to load into my car before I was finished paying!
I couldn't believe how helpful they were. Not only were their prices much less than the big box store, the cartons were much much stronger and they had a huge selection. The customer service rep helped me select just the right boxes.
New Haven has stellar customer service. I constantly heard from other drivers that the wait time was a fraction compared to places like Victory. If you're looking for packing material with excellent quality and friendly people, New Haven is the place to go.
Negative The New Haven Companies, Inc. Reviews
Yelp
Horrible customer service. Rude person answering phone (she sounds miserable).
Yelp
We had to go through this company since they are contracted as movers for the military. They packed well and were personable, but we have strong suspicions that they stole a handful of our belongings including 3 very expensive and authentic baseball jerseys...
Yelp
After a while coming to this place, my last visit was 2 flat dollies... the rubber piano dolly is falling apart after 1 month. It's not even the same quality at all, the first 3 I got from them last me 2 years and this one after 30 days is losing layers...
Neutral The New Haven Companies, Inc. Reviews
Customer service was not great at all
Poor communication
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Is The New Haven Companies, Inc. licensed & insured?
Yes. The New Haven Companies, Inc. is FMCSA-registered and active, operating under the legal name THE NEW HAVEN COMPANIES INC. The company runs 61 trucks. moveBuddha verifies all licensing data directly against FMCSA records.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 08/07/2026 |
| Fleet size | 61 power units | 08/07/2026 |
In Illinois, regulations on in-state moves and local movers are set forth by the Illinois Commerce Commission. To move household goods locally and intrastate, companies need to have a Certificate of Public Convenience and Necessity, so make sure the companies you’re considering have one and that it’s current. You can verify The New Haven Companies, Inc.'s active status on the Illinois licensed movers database.
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How moveBuddha rated The New Haven Companies, Inc.
The New Haven Companies, Inc. earns a 4.2/5 composite rating based on moveBuddha's editorial rating categories. That's below the 4.4/5 average among Waukegan movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | The New Haven Companies, Inc. | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 3.86/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.66/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of The New Haven Companies, Inc.
Customers rave about the friendly and approachable staff, quick help, and affordable prices at The New Haven Companies, Inc. Many describe helpful guidance when buying equipment, praising both product selection and attentive service. Affordable rates and good communication stand out, with compliments on the wide variety of moving supplies and knowledgeable assistance. Some clients note their staff go above and beyond, creating a loyal customer base. Negative input focuses mostly on rude or unprofessional interactions over the phone, concerns about damaged products, or rare issues with missing items. With 71 reviews analyzed, over 83% are positive, showing a much higher satisfaction rate compared to similar supply companies, while a small portion raise concerns about staff demeanor and inconsistent product quality.
Ratings based on moveBuddha's research methodology, updated September 2026.
How much does The New Haven Companies, Inc. cost?
The New Haven Companies, Inc. does not publish standard hourly rates or flat-fee pricing publicly. Movers in Waukegan charge an average of $108/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Illinois move
$1,387 – $3,421
How does The New Haven Companies, Inc. compare to other Waukegan movers?
The New Haven Companies, Inc. ranks alongside the top full-service movers in Waukegan on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Waukegan movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.48 |
70% | A+ | ||
|
4.48 |
94% | A+ | ||
|
4.7 |
90% | A+ | ||
|
4.38 |
79% | A+ | ||
|
4.66 |
91% | C | ||
|
4.58 |
65% | A+ | ||
|
4.7 |
94% | A+ | ||
|
4.64 |
96% | A+ | ||
|
4.64 |
88% | A+ | ||
|
4.56 |
78% | A+ |
How The New Haven Companies, Inc.'s ratings compare to other Waukegan movers
The New Haven Companies, Inc.'s Yelp rating (3.2/5) is in line with the average across the 67 movers analyzed in Waukegan, which carry an average Yelp rating of 3.5/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| The New Haven Companies, Inc. | 3.2/5 | -- |
| Waukegan movers | 3.5/5 | 67 movers |
| Illinois movers | 3.5/5 | 103 movers |
Final verdict: The New Haven Companies, Inc.
The New Haven Companies, Inc. earns a 4.2/5 moveBuddha score, backed by 83% positive customer reviews across 71 verified reviews. Over 81 years in business and 61 trucks operating across Illinois, The New Haven Companies, Inc. has built a reputation for friendly and approachable staff and helpful movers, making it worth a look for your Illinois move.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated September 2026, based on independent research and verified customer reviews.
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FAQs about The New Haven Companies, Inc.
Does The New Haven Companies, Inc. offer piano moving?
Yes, The New Haven Companies, Inc. offers piano moving. That's a specialty only 72% of Waukegan movers provide, compared to 71% nationally.
How does The New Haven Companies, Inc.'s review score compare to other Illinois movers?
The New Haven Companies, Inc. earns 83% positive customer reviews across 71 verified customer reviews. Its composite moveBuddha score is 4.2/5. That's above the 82% average among Waukegan movers, and above the 83% Illinois average.
Does The New Haven Companies, Inc. require a deposit?
How much deposit The New Haven Companies, Inc. asks for depends on your move type and timing. Most Illinois full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How do I choose the right Waukegan moving company?
To pick the best Waukegan mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Is The New Haven Companies, Inc. a legitimate, licensed mover?
Yes, The New Haven Companies, Inc. is FMCSA-registered and active, operating 61 trucks. You can verify their licensing status on the Illinois state regulator database.
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