The Other Moving Company Review 2026 (HAYES, VA)
Fact Checked by:
Positive
Reviews
85%
across 249 reviews
moveBuddha
Score
4.6/5
based on moveBuddha methodology
Years in
Business
29
founded 1997
FMCSA
Status
Active
The Other Moving Company is a 4.6/5-rated Virginia full-service mover, operating since 1997 (29 years in business). The Other Moving Company earns 85% positive reviews across 249 verified customer reviews. The company holds active FMCSA registration and operates 21 trucks. All ratings reflect moveBuddha's independent analysis.
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The Other Moving Company at a glance
- Track record: 29 years in business with 85% positive customer reviews (249 verified reviews)
- Scale: 21 trucks operating across Virginia
- Industry experience: 4.72/5
- Customer service: 5/5
- Review quality: 4.5/5
- Quote accuracy: 4.24/5
The Other Moving Company's services
- Full-service moving
- Packing & Unpacking
- Interstate moving
- Local (intrastate) moving
- International moving
- Storage: Offered by 89% of Richmond movers (85% nationally)
- Piano moving: A specialty offered by 68% of Richmond movers (71% nationally)
What this The Other Moving Company review covers
Professional and polite staff
Careful handling
Efficient service
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. The Other Moving Company has been in business for 29 years, demonstrating strong staying power in a competitive industry with services like small-scale moving and international moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. The Other Moving Company has about 85% positive reviews across roughly 249 total reviews, with an average Yelp rating of 3.6.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from The Other Moving Company.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. The Other Moving Company emphasizes clear communication, careful handling, and visibility during transit through shipment tracking.
Recent reviews
"The whole team at The Other Moving Company makes any move look easy. They handle all your belongings like they were theirs and the movers are very personable and helpful in assisting you during move day. Highly recommend."
"Prior to our local move, an estimator came to the house & gave us a written estimate. The movers arrived on time, were polite, protected all our furnishings & followed all my special instructions. The final bill came in lower than the estimate!"
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What do customers say about The Other Moving Company?
The Other Moving Company pulls in 85% positive reviews out of 249 verified ratings from multiple platforms, 12% negative, and 2% neutral.
What customers like most about The Other Moving Company
- Professional and polite staff: Customers say the The Other Moving Company's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to The Other Moving Company's attention to detail.
- Efficient service: Many customers praise The Other Moving Company for completing moves smoothly and with minimal downtime.
- Quick moving process: The team at The Other Moving Company often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from The Other Moving Company throughout the moving process.
Most common complaints about The Other Moving Company
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Inaccurate estimates: Estimates from The Other Moving Company were sometimes way off from what customers were ultimately billed.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some The Other Moving Company clients.
Positive The Other Moving Company Reviews
"The whole team at The Other Moving Company makes any move look easy. They handle all your belongings like they were theirs and the movers are very personable and helpful in assisting you during move day. Highly recommend."
"Prior to our local move, an estimator came to the house & gave us a written estimate. The movers arrived on time, were polite, protected all our furnishings & followed all my special instructions. The final bill came in lower than the estimate!"
"Our movers, Elliott and Ryan, were very professional, thorough and careful. Over the years, we have used several moving companies and The Other Moving Company was the best. I highly recommend this company."
Negative The Other Moving Company Reviews
"Would not use them again. It was easy to get a quote and schedule the moving day, but team that was subcontracted out to load and unload the truck was awful. They didn’t adequately pack the truck and damaged most our furniture."
Yelp
"ZERO STARS! The contact person did not reach out; I had to keep calling. My items arrived late, beds were missing, and the all-important parts box was hidden. Company denied my late delivery claim."
Yelp
"I was quoted a significantly different price than what it ended up being. Each time I called back the price had increased again. When I received my furniture, several pieces were moldy."
Neutral The Other Moving Company Reviews
"We got an initial quote from them in addition to 2 other quotes. They seemed to be very full service but their weight estimate was far higher than others, making the price much greater. Answers on pricing were vague."
"We had our own enclosed trailer. Packers were cool, movers were great, so I thought! When we opened the trailer, almost nothing had been covered—wood furniture scratched. I thought they took pride, but disappointed."
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Is The Other Moving Company licensed & insured?
Yes. The Other Moving Company is FMCSA-registered and active, operating under the legal name THE OTHER MOVING COMPANY INC. The company runs 21 trucks. moveBuddha verifies all licensing data directly against FMCSA records.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 08/25/2026 |
| Fleet size | 21 power units | 08/25/2026 |
| Van line affiliation | Affiliated with a national van line | Sep 2026 |
In addition to filing tariffs and complying with insurance, bond, and highway safety requirements, all intrastate moving companies in Virginia must have a certificate from the Virginia Department of Motor Vehicles (VaDMV). You can verify The Other Moving Company's active status on the Virginia licensed movers database.
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How moveBuddha rated The Other Moving Company
The Other Moving Company earns a 4.6/5 composite rating based on moveBuddha's editorial rating categories. That's above the 4.3/5 average among Richmond movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | The Other Moving Company | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of The Other Moving Company
Customers rave about The Other Moving Company's professionalism, careful handling, and efficient service, with many noting how the courteous team made their moves smooth and stress-free. Of 249 reviews analyzed, 85% are positive, an impressive rate compared to similar moving companies. Clients appreciate strong communication, prompt arrivals, and respectful treatment of property. Many share stories of lower-than-expected final bills and organized, helpful crews. Some feedback highlights damage to items, inaccurate estimates, and unexpected charges as concerns, including issues with claims or billing clarity. Despite rare complaints of mishandled items or higher costs, most input spotlights skilled, attentive movers who deliver reliable results and stand out in their industry for consistent customer care.
Ratings based on moveBuddha's research methodology, updated September 2026.
How much does The Other Moving Company cost?
The Other Moving Company does not publish standard hourly rates or flat-fee pricing publicly. Movers in Richmond charge an average of $245/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Virginia move
$960 – $2,175
How does The Other Moving Company compare to other Richmond movers?
The Other Moving Company ranks alongside the top full-service movers in Richmond on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Richmond movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.56 |
44% | A | ||
|
4.56 |
87% | A+ | ||
|
4.58 |
98% | C | ||
|
4.44 |
86% | A+ | ||
|
4.42 |
98% | A+ | ||
|
4.42 |
77% | B- | ||
|
4.38 |
73% | B | ||
|
4.36 |
97% | A+ | ||
|
4.38 |
79% | A+ | ||
|
4.38 |
72% | C- |
How The Other Moving Company's ratings compare to other Richmond movers
The Other Moving Company earns a higher-than-average Yelp rating (3.6/5) across the 19 movers analyzed in Richmond, which carry an average Yelp rating of 3.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| The Other Moving Company | 3.6/5 | -- |
| Richmond movers | 3.0/5 | 19 movers |
| Virginia movers | 3.3/5 | 104 movers |
Final verdict: The Other Moving Company
The Other Moving Company earns a 4.6/5 moveBuddha score, backed by 85% positive customer reviews across 249 verified reviews. Over 29 years in business and 21 trucks operating across Virginia, The Other Moving Company has built a reputation for professional and polite staff and careful handling, making it worth a look for your Virginia move.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated September 2026, based on independent research and verified customer reviews.
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FAQs about The Other Moving Company
What services does The Other Moving Company offer?
The Other Moving Company is a full-service mover operating in Virginia. The company operates 21 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Is The Other Moving Company associated with a van line?
Yes, The Other Moving Company is a local affiliate of a national van line, giving it access to a national network of resources and reputation alongside local service attention. Learn what van lines are.
Why is The Other Moving Company's Yelp rating lower than other sources?
The Other Moving Company's 3.6/5 Yelp rating across 49 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
How long has The Other Moving Company been in business?
The Other Moving Company has been in business for 29 years, founded in 1997. The company is FMCSA-registered and active.
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