Cross Town Moves Review
Fact Checked by:
Positive Reviews
80%
across 115 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
26
founded 2000
Cross Town Moves is a 4.4/5-rated Oregon full-service mover, operating since 2000 (26 years in business). Cross Town Moves earns 80% positive reviews across 115 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Cross Town Moves at a glance
- Track record: 26 years in business with 80% positive customer reviews across 115 verified reviews.
- Industry experience: 5/5
- Customer service: 4.14/5
- Review quality: 4.16/5
- Quote accuracy: 4.14/5
What this review covers
Professional and polite staff
Careful handling
Efficient service
Helpful movers
Quick moving process
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Cross Town Moves has been in business for 26 years, demonstrating strong staying power in a competitive industry with services like interstate moving and intrastate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Cross Town Moves has about 80% positive reviews across roughly 115 total reviews, with an average Yelp rating of 2.9.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Cross Town Moves.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Cross Town Moves emphasizes clear communication, careful handling.
Recent reviews
"Austin & John showed up within the hour when the shipping company failed to send movers. They moved the giant beauties without issue. Both were polite and professional."
"Cross Town Movers were prompt, quick, careful and very efficient, Austin and John both were pleasant and worked speedily, and simultaneously. Will call for any needs going forward and recommend to friends/Family"
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What do customers say about Cross Town Moves?
Across 115 verified customer reviews from multiple platforms, 80% are positive, 18% are negative, and 2% are neutral.
What customers like most about Cross Town Moves
- Professional and polite staff: Customers say the Cross Town Moves's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Cross Town Moves's attention to detail.
- Efficient service: Many customers praise Cross Town Moves for completing moves smoothly and with minimal downtime.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
- Quick moving process: The team at Cross Town Moves often gets the job done faster than expected, saving clients time.
Most common complaints about Cross Town Moves
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Inaccurate estimates: Estimates from Cross Town Moves were sometimes way off from what customers were ultimately billed.
Positive Cross Town Moves Reviews
"Austin & John showed up within the hour when the shipping company failed to send movers. They moved the giant beauties without issue. Both were polite and professional."
"Cross Town Movers were prompt, quick, careful and very efficient, Austin and John both were pleasant and worked speedily, and simultaneously. Will call for any needs going forward and recommend to friends/Family"
"They packed everything with care. Jon and Virgil. Highly recommend cross town movers their professionalism is top notch."
Negative Cross Town Moves Reviews
"After getting an estimate we packed 90% ourselves. Delivery was weeks late, several items damaged or missing, terrible communication, and calls not returned for a month. They do not care about your stuff."
"The day the crew was supposed to show, they were an hour late with 3 guys, not 2. The bill ended up triple the quote. Damaged items, poor communication, and unprofessional service."
"Movers arrived nearly two hours late, left for another job, and then didn't return until late afternoon. Ended up unloading everything ourselves."
Neutral Cross Town Moves Reviews
Yelp
"We were very impressed with Ray, Cody and Erick. They took extreme care. But the move took 15 hours instead of 8, requiring four trips. We did receive a nice discount after complaining."
How moveBuddha rated Cross Town Moves
Cross Town Moves earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Cross Town Moves | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Cross Town Moves
Customers consistently praise Cross Town Moves for their efficient, professional, and careful crews, with 80% of 115 reviews reflecting positive experiences. Friendly attitudes, prompt service, and attention to belongings make the moving process smooth for most clients. The staff's willingness to handle jobs quickly and helpfully stands out, along with their respectful treatment of property. On the flip side, some clients report damaged items, late arrivals, and estimates that fell short of actual costs. Communication and follow-through appear stronger here than with many moving companies, but inconsistent delivery timing and damage complaints place this operation around the middle of the pack for reliability. Customer input highlights trustworthy, hardworking movers, but reveals the need for more consistent scheduling, accurate quoting, and safe handling of all items.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Cross Town Moves cost?
Cross Town Moves does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Cross Town Moves compare to other Medford movers?
Cross Town Moves ranks alongside the top full-service movers in Medford on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Medford movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.58 |
57% | A+ | ||
|
4.4 |
80% | A+ | ||
|
4.34 |
81% | C+ | ||
|
4.2 |
97% | NR |
How Cross Town Moves's ratings compare to other Medford movers
Cross Town Moves's Yelp rating (2.9/5) is lower than the average across the 5 movers analyzed in Medford, which carry an average Yelp rating of 3.5/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Cross Town Moves | 2.9/5 | -- |
| Medford movers | 3.5/5 | 5 movers |
| Oregon movers | 3.9/5 | 36 movers |
Final verdict: Cross Town Moves
Cross Town Moves earns a 4.4/5 moveBuddha score with 80% positive customer reviews across 115 verified reviews. With 26 years in business, Cross Town Moves is a solid option to consider for Oregon moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Cross Town Moves
How does Cross Town Moves's review score compare to other Oregon movers?
Cross Town Moves earns 80% positive customer reviews across 115 verified customer reviews. Its composite moveBuddha score is 4.4/5.
Why is Cross Town Moves's Yelp rating lower than other sources?
Cross Town Moves's 2.9/5 Yelp rating across 20 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Cross Town Moves offer?
Cross Town Moves is a full-service mover operating in Oregon. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Cross Town Moves require a deposit?
Deposit requirements for Cross Town Moves depend on the type and timing of your move. Most Oregon full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Cross Town Moves been in business?
Cross Town Moves has been in business for 26 years, founded in 2000.
How do I choose the right Medford moving company?
To pick the best Medford mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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