Smart Move Moving and Storage Review 2026 (Tucson, AZ)
Fact Checked by:
Positive
Reviews
81%
across 260 reviews
moveBuddha
Score
4.6/5
based on moveBuddha methodology
Years in
Business
16
founded 2010
FMCSA
Status
Active
Smart Move Moving and Storage is a 4.6/5-rated Arizona full-service mover, operating since 2010 (16 years in business). Smart Move Moving and Storage earns 81% positive reviews across 260 verified customer reviews. The company holds active FMCSA registration and operates 3 trucks. All ratings reflect moveBuddha's independent analysis.
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Smart Move Moving and Storage at a glance
- Track record: 16 years in business with 81% positive customer reviews (260 verified reviews)
- Scale: 3 trucks operating across Arizona
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 4.16/5
- Quote accuracy: 4.14/5
Smart Move Moving and Storage's services
- Full-service moving
- Packing & Unpacking
- Labor-only moving: Offered by 77% of Tucson movers (56% nationally)
- Interstate moving
- Local (intrastate) moving
- International moving
- Storage: Offered by 92% of Tucson movers (85% nationally)
- Piano moving: A specialty offered by 77% of Tucson movers (71% nationally)
What this Smart Move Moving and Storage review covers
Efficient service
Professional and polite staff
Careful handling
Quick moving process
Friendly and approachable staff
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Smart Move Moving and Storage has been in business for 16 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and international moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Smart Move Moving and Storage has about 81% positive reviews across roughly 260 total reviews, with an average Yelp rating of 2.6.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Smart Move Moving and Storage.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Smart Move Moving and Storage emphasizes clear communication, careful handling.
Recent reviews
"Devon was amazing. Super nice guy, efficient, and puts care into packing and moving your items. He works fast and keeps moving until the job is done. Highly recommend."
"Smart Move did a great job with our move! Robert, Devon, and Kayo took great care with our items and moved us quickly and efficiently. Kind and helpful."
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What do customers say about Smart Move Moving and Storage?
Smart Move Moving and Storage pulls in 81% positive reviews out of 260 verified ratings from multiple platforms, 18% negative, and 1% neutral.
What customers like most about Smart Move Moving and Storage
- Efficient service: Many customers praise Smart Move Moving and Storage for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Smart Move Moving and Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Smart Move Moving and Storage's attention to detail.
- Quick moving process: The team at Smart Move Moving and Storage often gets the job done faster than expected, saving clients time.
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at Smart Move Moving and Storage.
Most common complaints about Smart Move Moving and Storage
- Higher-than-expected costs: Final bills were occasionally much higher than initial estimates, upsetting customers.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Poor complaint handling: Customers expressed frustration over how slowly or dismissively their complaints were handled.
Positive Smart Move Moving and Storage Reviews
"Devon was amazing. Super nice guy, efficient, and puts care into packing and moving your items. He works fast and keeps moving until the job is done. Highly recommend."
"Smart Move did a great job with our move! Robert, Devon, and Kayo took great care with our items and moved us quickly and efficiently. Kind and helpful."
"Fantastic service! Ryan, Trevor, and Robert were powerhouse movers! Efficient, respectful, and careful with every bulky piece. Highly recommend Smart Move Moving & Storage."
Negative Smart Move Moving and Storage Reviews
Yelp
"I requested a morning move. At 1 PM I was told it would be 3. They showed up at 4. The guys were nice but I wouldn’t use this company again."
Yelp
"The final cost was DOUBLE the original quote. No warning, huge additional charges, not enough packing materials, and broken items. Never had a worse experience."
"Actual charge was triple estimate. Over $3,000 for a local move; damaged my vase, insurance covered barely anything. Owner said I signed the contract—my problem."
Neutral Smart Move Moving and Storage Reviews
Yelp
"I was told they’d be at my house between 8-10 AM. They arrived eight hours late. Workers were exceptional, but management let me down."
"They did a good job but did cause some damage to new flooring. Promised to fix it, but never did. Took no responsibility when called."
Yelp
"Movers worked hard but were not equipped for a particularly heavy item, so some damage occurred. Positive: supposed reimbursement for broken picture glass."
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Is Smart Move Moving and Storage licensed & insured?
Yes. Smart Move Moving and Storage is FMCSA-registered and active, operating under the legal name SMART MOVE MOVING AND STORAGE LLC. The company runs 3 trucks. moveBuddha verifies all licensing data directly against FMCSA records.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 05/23/2026 |
| Fleet size | 3 power units | 05/23/2026 |
Though Arizona is largely an “unregulated” state, local moving companies are subject to some Arizona Department of Public Safety (AZDPS) and Department of Weights and Measures regulations intended to ensure that they operate safely and ethically. You can verify Smart Move Moving and Storage's active status on the Arizona licensed movers database.
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How moveBuddha rated Smart Move Moving and Storage
Smart Move Moving and Storage earns a 4.6/5 composite rating based on moveBuddha's editorial rating categories. That's above the 4.3/5 average among Tucson movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Smart Move Moving and Storage | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Smart Move Moving and Storage
Moving can be a stressful task, but over 80% of feedback about Smart Move Moving and Storage praised the company for efficient service, professionalism, and careful handling of items. Many described the staff as quick, friendly, and attentive, often highlighting seamless teamwork and careful packing. On the downside, about 18% of customer input raised concerns about unexpected price increases and final bills substantially higher than quoted. Other feedback highlighted disappointing damage to property or belongings and frustration with delayed or unhelpful complaint resolution. A small number of comments mentioned scheduling issues or unresolved damages. Compared to typical moving companies, Smart Move draws stronger praise for crew friendliness and speed but stands out for frequent cost disputes and loss or damage claims not fully addressed to customer satisfaction. Customers seeking prompt, energetic movers with a caring attitude may be pleased, but those needing price certainty or robust claims support should proceed with careful review of all policies.
Ratings based on moveBuddha's research methodology, updated September 2026.
How much does Smart Move Moving and Storage cost?
Smart Move Moving and Storage does not publish standard hourly rates or flat-fee pricing publicly. Movers in Tucson charge an average of $110/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Arizona moving costs across all home sizes and service types, see our Arizona moving cost guide.
Estimated for a typical 2-3 bedroom Arizona move
$669 – $1,569
How does Smart Move Moving and Storage compare to other Tucson movers?
Smart Move Moving and Storage ranks alongside the top full-service movers in Tucson on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Tucson movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.52 |
86% | A | ||
|
4.5 |
90% | A+ | ||
|
4.44 |
68% | N/A | ||
|
4.6 |
81% | A | ||
|
4.44 |
81% | A | ||
|
4.36 |
83% | A+ | ||
|
4.34 |
62% | A | ||
|
4.3 |
80% | A+ | ||
|
4.2 |
80% | A+ | ||
|
4.2 |
89% | B |
How Smart Move Moving and Storage's ratings compare to other Tucson movers
Smart Move Moving and Storage's Yelp rating (2.6/5) is in line with the average across the 13 movers analyzed in Tucson, which carry an average Yelp rating of 3.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Smart Move Moving and Storage | 2.6/5 | -- |
| Tucson movers | 3.0/5 | 13 movers |
| Arizona movers | 3.7/5 | 97 movers |
Final verdict: Smart Move Moving and Storage
Smart Move Moving and Storage earns a 4.6/5 moveBuddha score, backed by 81% positive customer reviews across 260 verified reviews. Over 16 years in business and 3 trucks operating across Arizona, Smart Move Moving and Storage has built a reputation for efficient service and professional and polite staff, making it worth a look for your Arizona move.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated September 2026, based on independent research and verified customer reviews.
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FAQs about Smart Move Moving and Storage
How long has Smart Move Moving and Storage been in business?
Smart Move Moving and Storage has been in business for 16 years, founded in 2010. The company is FMCSA-registered and active.
Does Smart Move Moving and Storage require a deposit?
How much deposit Smart Move Moving and Storage asks for depends on your move type and timing. Most Arizona full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
What services does Smart Move Moving and Storage offer?
Smart Move Moving and Storage is a full-service mover operating in Arizona. The company operates 3 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Why is Smart Move Moving and Storage's Yelp rating lower than other sources?
Smart Move Moving and Storage's 2.6/5 Yelp rating across 39 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
How does Smart Move Moving and Storage's review score compare to other Arizona movers?
Smart Move Moving and Storage earns 81% positive customer reviews across 260 verified customer reviews. Its composite moveBuddha score is 4.6/5. That's above the 79% average among Tucson movers, and below the 86% Arizona average.
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