ACE Moving & Storage Review
Fact Checked by:
Positive Reviews
90%
across 241 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
32
founded 1994
FMCSA Status
Active
ACE Moving & Storage is a 4.4/5-rated Virginia full-service mover, operating since 1994 (32 years in business). ACE Moving & Storage earns 90% positive reviews across 241 verified customer reviews. The company holds active FMCSA registration and operates 24 trucks. All ratings reflect moveBuddha's independent analysis.
Ready to see what ACE Moving & Storage would cost for your move?
Get a free, no-obligation quote in under 60 seconds. No deposit required.
ACE Moving & Storage at a glance
- Track record: 32 years in business with 90% positive customer reviews across 241 verified reviews.
- Scale: 24 trucks operating across Virginia
- Industry experience: 4.72/5
- Customer service: 4.72/5
- Review quality: 4.16/5
- Quote accuracy: 4.14/5
What this review covers
Professional and polite staff
Efficient service
Careful handling
Quick moving process
Good communication
Show details Hide details
Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. ACE Moving & Storage has been in business for 32 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. ACE Moving & Storage has about 90% positive reviews across roughly 241 total reviews, with an average Yelp rating of 3.9.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from ACE Moving & Storage.
Customer service 4.7
From responsiveness to follow-through, customer service is a big differentiator. ACE Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"ACE is the best! Moving is usually difficult but the team handled my cross-town move professionally, friendly, and quickly. Highly recommended. The price was very reasonable and they finished fast. I'll use ACE again in a heartbeat."
"Ace moving storage is great. Easy to set up, quick loading, didn’t damage anything. Great guys, would use again."
DOT number
Address
Payment methods
Phone
Website
What do customers say about ACE Moving & Storage?
Across 241 verified customer reviews from multiple platforms, 90% are positive, 9% are negative, and 1% are neutral.
What customers like most about ACE Moving & Storage
- Professional and polite staff: Customers say the ACE Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise ACE Moving & Storage for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to ACE Moving & Storage's attention to detail.
- Quick moving process: The team at ACE Moving & Storage often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from ACE Moving & Storage throughout the moving process.
Most common complaints about ACE Moving & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some ACE Moving & Storage clients.
- Lack of communication: Poor or inconsistent updates from ACE Moving & Storage left some customers feeling in the dark.
Positive ACE Moving & Storage Reviews
"ACE is the best! Moving is usually difficult but the team handled my cross-town move professionally, friendly, and quickly. Highly recommended. The price was very reasonable and they finished fast. I'll use ACE again in a heartbeat."
"Ace moving storage is great. Easy to set up, quick loading, didn’t damage anything. Great guys, would use again."
"Great experience moving a baby grand piano. The team was on time, efficient, and kept the piano safe! Would absolutely use Ace Moving again."
Negative ACE Moving & Storage Reviews
Chris Kwaramba, Google
"Our experience with Ace was a nightmare. Unprofessional, careless movers, lost jewelry, damaged floors and furniture. Management didn't help. Wouldn't recommend this company to anyone."
"Update: still 6 months later and I can't get most of the items fixed on the original list of damaged goods. They sent one person out, but larger items not repaired. They have now washed their hands of responsibility."
Estelle S., Yelp
"Movers did a great job, but Peter was very condescending and threatened to hold belongings unless paid immediately. Very rude and unprofessional service."
Neutral ACE Moving & Storage Reviews
"I booked a move for 9am, called to change to 1pm but drivers showed up at 9. They waited, wanted to charge for wait time. Had to assemble some furniture myself at 70."
"As I watched the two men helping us unload, I felt they were moving slowly and might be trying to increase time spent. They were careful, but not as fast as other movers."
Yelp
"Nice guys. Reliable. Way overpriced. Wish I had researched other companies. The time spent moving furniture versus price was excessive."
Is ACE Moving & Storage licensed & insured?
Yes. ACE Moving & Storage holds active FMCSA registration under the legal name ACE PIANO MOVING COMPANY INC. They operate 24 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 01/23/2026 |
| Fleet size | 24 power units | 01/23/2026 |
| FMCSA inspections | 0 total inspections | 01/23/2026 |
In addition to filing tariffs and complying with insurance, bond, and highway safety requirements, all intrastate moving companies in Virginia must have a certificate from the Virginia Department of Motor Vehicles (VaDMV). You can verify ACE Moving & Storage's active status on the Virginia licensed movers database.
How moveBuddha rated ACE Moving & Storage
ACE Moving & Storage earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | ACE Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.72/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of ACE Moving & Storage
ACE Moving & Storage wins high praise from customers, with 90% of feedback highlighting professionalism, efficiency, and careful handling. Crews arrive on time, communicate clearly, and work quickly, making moves smooth and worry-free. Customers often mention how staff treat belongings respectfully and solve last-minute challenges. The service stands out for experienced movers and attentive office staff—qualities sometimes missing from other moving companies. Negative input, though rare, focuses on damaging personal items, unclear extra charges, or poor company response to complaints. A small number describe breakdowns in communication or unexpected final costs. After analyzing 241 reviews, most customers say ACE delivers top-tier service at fair prices, but a few experienced frustrating issues with damages or billing.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does ACE Moving & Storage cost?
ACE Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does ACE Moving & Storage compare to other Roanoke movers?
ACE Moving & Storage ranks alongside the top full-service movers in Roanoke on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Roanoke movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.4 |
90% | A- | ||
|
4.48 |
95% | A+ | ||
|
4.38 |
81% | N/A | ||
|
4.3 |
38% | A+ | ||
|
4.36 |
78% | A+ | ||
|
4.34 |
90% | C+ | ||
|
4.34 |
86% | F | ||
|
4.3 |
95% | A+ | ||
|
4.3 |
87% | A+ | ||
3.84 |
96% | N/A |
How ACE Moving & Storage's ratings compare to other Roanoke movers
ACE Moving & Storage's Yelp rating (3.9/5) is in line with the average across the 13 movers analyzed in Roanoke, which carry an average Yelp rating of 3.6/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| ACE Moving & Storage | 3.9/5 | -- |
| Roanoke movers | 3.6/5 | 13 movers |
| Virginia movers | 3.3/5 | 102 movers |
Final verdict: ACE Moving & Storage
ACE Moving & Storage earns a 4.4/5 moveBuddha score with 90% positive customer reviews across 241 verified reviews. With 32 years in business and 24 trucks operating across Virginia, ACE Moving & Storage is a solid option to consider for Virginia moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about ACE Moving & Storage
Is ACE Moving & Storage a legitimate, licensed mover?
Yes. ACE Moving & Storage holds active FMCSA registration. The company operates 24 trucks. You can verify their licensing status on the Virginia state regulator database.
How does ACE Moving & Storage's review score compare to other Virginia movers?
ACE Moving & Storage earns 90% positive customer reviews across 241 verified customer reviews. Its composite moveBuddha score is 4.4/5.
What services does ACE Moving & Storage offer?
ACE Moving & Storage is a full-service mover operating in Virginia. The company operates 24 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does ACE Moving & Storage require a deposit?
Deposit requirements for ACE Moving & Storage depend on the type and timing of your move. Most Virginia full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has ACE Moving & Storage been in business?
ACE Moving & Storage has been in business for 32 years, founded in 1994. The company holds active FMCSA registration.
How do I choose the right Roanoke moving company?
To pick the best Roanoke mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking ACE Moving & Storage?
Compare ACE Moving & Storage's quote against other top Virginia movers. moveBuddha users save an average of 30% by comparing 3+ quotes before booking.
Helpful Virginia moving resources
If ACE Moving & Storage isn't the right fit, explore other top-rated Virginia movers and popular Virginia moving routes below.
Virginia moving services
Popular Virginia moving routes
