Imperial Moving and Storage Review
Fact Checked by:
Positive Reviews
62%
across 695 reviews
moveBuddha Score
4.6/5
based on moveBuddha methodology
Years in Business
21
founded 2005
FMCSA Status
Active
Satisfactory rating
Imperial Moving and Storage is a 4.6/5-rated New York full-service mover, operating since 2005 (21 years in business). Imperial Moving and Storage earns 62% positive reviews across 695 verified customer reviews. The company holds active FMCSA registration with a satisfactory safety rating and operates 1 trucks. All ratings reflect moveBuddha's independent analysis.
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Imperial Moving and Storage at a glance
- Track record: 21 years in business with 62% positive customer reviews across 695 verified reviews.
- Scale: 1 trucks operating across New York
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 4.16/5
- Quote accuracy: 4.24/5
What this review covers
Efficient service
Careful handling
Professional and polite staff
Quick moving process
Helpful movers
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Imperial Moving and Storage has been in business for 21 years, demonstrating strong staying power in a competitive industry with services like small-scale moving and international moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Imperial Moving and Storage has about 62% positive reviews across roughly 695 total reviews, with an average Yelp rating of 2.7.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Imperial Moving and Storage.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Imperial Moving and Storage emphasizes clear communication, careful handling.
Recent reviews
"Best moving experience ever and I am 65 years old. Javier and his team were amazing. Very efficient and very careful with everything. Extremely helpful packing the miscellaneous loose items. Price was better than two other movers."
"Doctor and his team were professional, courteous, efficient, friendly, and overall took great care in handling our things. They finished our 4 bedroom / 3 story walk-up move in a little over 3 hours."
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What do customers say about Imperial Moving and Storage?
Across 695 verified customer reviews from multiple platforms, 62% are positive, 34% are negative, and 5% are neutral.
What customers like most about Imperial Moving and Storage
- Efficient service: Many customers praise Imperial Moving and Storage for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Imperial Moving and Storage's attention to detail.
- Professional and polite staff: Customers say the Imperial Moving and Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Quick moving process: The team at Imperial Moving and Storage often gets the job done faster than expected, saving clients time.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
Most common complaints about Imperial Moving and Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Imperial Moving and Storage clients.
- Lack of communication: Poor or inconsistent updates from Imperial Moving and Storage left some customers feeling in the dark.
Positive Imperial Moving and Storage Reviews
Robert Hyland, Google
"Best moving experience ever and I am 65 years old. Javier and his team were amazing. Very efficient and very careful with everything. Extremely helpful packing the miscellaneous loose items. Price was better than two other movers."
"Doctor and his team were professional, courteous, efficient, friendly, and overall took great care in handling our things. They finished our 4 bedroom / 3 story walk-up move in a little over 3 hours."
"Fantastic experience with Imperial! On moving day Miguel and his team were awesome—reliable, efficient, professional and so nice. Pricing was transparent. Moving is stressful but they made it easy!"
Negative Imperial Moving and Storage Reviews
Sarah, Google
"Do not use this company under any circumstances. Our belongings were destroyed by rat poop and pee; 1/3 were missing entirely. Company was unhelpful—lost, damaged, or delivered our items to others. Traumatising experience."
"Movers were 3 hours late. I received no notification, had to call numerous times before I got an ETA, and received no apology. Would not trust the company to show up on time or offer solutions when inconvenienced."
"Take the advice and avoid this scamming company. Gave one quote to confirm then after job is done gave a whole different quote. They would waste time to increase hours. Do yourself a favor, look elsewhere."
Neutral Imperial Moving and Storage Reviews
Tiegan York, Google
"I would have given them 5 stars had it not been for hidden fees. The movers were phenomenal but unexpected charges showed up. Will use again, just better planned next time."
"The moving team's performance was subpar, resulting in damaged and lost items, and they requested a 25% tip. Hidden packaging fees weren't made clear at quote. Expected more for the price."
"They did the move in exactly 3 hours, but the guy still overcharged me, and then one of the drivers came up to ask for more tip money because it was a 5 floor walk-up. Customer care eventually provided a refund."
Is Imperial Moving and Storage licensed & insured?
Yes. Imperial Moving and Storage holds active FMCSA registration under the legal name LION'S DEN ENTERPRISES. The company holds a satisfactory safety rating from the FMCSA. They operate 1 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 05/31/2026 |
| Safety rating | Satisfactory | 05/31/2026 |
| Fleet size | 1 power units | 05/31/2026 |
| FMCSA inspections | 0 total inspections | 05/31/2026 |
New York requires moving companies to have a license and obtain a New York Department of Transportation (NYDOT) number. A NYDOT license ensures your mover is in compliance with the state's safety, insurance, and operational regulations. You can verify Imperial Moving and Storage's active status on the New York licensed movers database.
How moveBuddha rated Imperial Moving and Storage
Imperial Moving and Storage earns a 4.6/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Imperial Moving and Storage | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Imperial Moving and Storage
Moving with Imperial Moving and Storage means fast, efficient service and careful handling, with many clients calling out professional and courteous staff. Most feedback highlights how movers worked quickly, protected belongings, and delivered helpful, friendly support—often at better prices than competitors. Many people cite smooth, painless moves, secure packing and attention to details. Yet, unlike most moving companies, reports of damages, hidden fees, and communication breakdowns come up frequently. Broken items and missing belongings are a persistent concern—more so than with top competitors. Others complain about final bills being higher than quoted, unclear charges, and difficulties reaching office staff. Out of 695 reviews analyzed, almost 62% expressed clear satisfaction with the process, but over one-third said they had serious unresolved issues. If efficient pros and reliable crews are your priority, Imperial performs well, but those needing ironclad assurances on pricing or item safety may want to look for alternatives with fewer complaints about loss and charges.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Imperial Moving and Storage cost?
Imperial Moving and Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical New York moving costs across all home sizes and service types, see our New York moving cost guide.
How does Imperial Moving and Storage compare to other New York City movers?
Imperial Moving and Storage ranks alongside the top full-service movers in New York City on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top New York City movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.72 |
98% | A- | ||
|
4.66 |
85% | A+ | ||
|
4.66 |
55% | A+ | ||
|
4.66 |
95% | A+ | ||
|
4.76 |
90% | A+ | ||
|
4.6 |
62% | A+ | ||
|
4.64 |
92% | A+ | ||
|
4.62 |
96% | A+ | ||
|
4.62 |
95% | B | ||
|
4.62 |
95% | A+ |
How Imperial Moving and Storage's ratings compare to other New York City movers
Imperial Moving and Storage's Yelp rating (2.7/5) is lower than the average across the 163 movers analyzed in New York City, which carry an average Yelp rating of 3.7/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Imperial Moving and Storage | 2.7/5 | -- |
| New York City movers | 3.7/5 | 163 movers |
| New York movers | 3.7/5 | 146 movers |
Final verdict: Imperial Moving and Storage
Imperial Moving and Storage earns a 4.6/5 moveBuddha score with 62% positive customer reviews across 695 verified reviews. With 21 years in business and 1 trucks operating across New York, Imperial Moving and Storage is a solid option to consider for New York moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Imperial Moving and Storage
Is Imperial Moving and Storage a legitimate, licensed mover?
Yes. Imperial Moving and Storage holds active FMCSA registration. The company operates 1 trucks. You can verify their licensing status on the New York state regulator database.
How does Imperial Moving and Storage's review score compare to other New York movers?
Imperial Moving and Storage earns 62% positive customer reviews across 695 verified customer reviews. Its composite moveBuddha score is 4.6/5.
Why is Imperial Moving and Storage's Yelp rating lower than other sources?
Imperial Moving and Storage's 2.7/5 Yelp rating across 478 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Imperial Moving and Storage offer?
Imperial Moving and Storage is a full-service mover operating in New York. The company operates 1 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Imperial Moving and Storage require a deposit?
Deposit requirements for Imperial Moving and Storage depend on the type and timing of your move. Most New York full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Imperial Moving and Storage been in business?
Imperial Moving and Storage has been in business for 21 years, founded in 2005. The company holds active FMCSA registration.
How do I choose the right New York City moving company?
To pick the best New York City mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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