Otter Moving & Storage Review 2026 (Brooklyn, NY)
Fact Checked by:
Positive
Reviews
98%
across 706 reviews
moveBuddha
Score
4.5/5
based on moveBuddha methodology
Years in
Business
3
founded 2023
FMCSA
Status
Active
Otter Moving & Storage is a 4.5/5-rated New York moveBuddha-partnered mover, operating since 2023 (3 years in business). Otter Moving & Storage earns 98% positive reviews across 706 verified customer reviews. The company holds active FMCSA registration and operates 17 trucks. All ratings reflect moveBuddha's independent analysis.
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Otter Moving & Storage at a glance
- Track record: 3 years in business with 98% positive customer reviews across 706 verified reviews.
- Scale: 17 trucks operating across New York
- Industry experience: 4.42/5
- Customer service: 5/5
- Review quality: 4.5/5
- Quote accuracy: 4.14/5
What this Otter Moving & Storage review covers
Efficient service
Careful handling
Professional and polite staff
Affordable rates
Good communication
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Company stats
Read full reviewIndustry experience 4.4
Companies with more years in business often outperform newer competitors. Otter Moving & Storage has been in business for 3 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Otter Moving & Storage has about 98% positive reviews across roughly 706 total reviews, with an average Yelp rating of 4.5.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Otter Moving & Storage, and Otter Moving & Storage makes deposit expectations clear upfront.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Otter Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"We had a great experience with the Alex Team during our move. They were incredibly quick, efficient, and handled everything with care. The whole process felt organized because they worked so smoothly together and kept things moving the entire time."
"The Otter Moving Company is extremely reliable and professional. There were no hidden charges, and their rates are very affordable. The team arrived on time and worked quickly and efficiently while handling all my furniture with great care."
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What do customers say about Otter Moving & Storage?
Across 706 verified customer reviews from multiple platforms, 98% are positive, 1% are negative, and 1% are neutral.
What customers like most about Otter Moving & Storage
- Efficient service: Many customers praise Otter Moving & Storage for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Otter Moving & Storage's attention to detail.
- Professional and polite staff: Customers say the Otter Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Affordable rates: Many reviewers found Otter Moving & Storage to be more budget-friendly than competitors without sacrificing quality.
- Good communication: Reviewers frequently mention clear, consistent updates from Otter Moving & Storage throughout the moving process.
Most common complaints about Otter Moving & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Otter Moving & Storage clients.
- Unprofessional behavior: Complaints included movers using foul language, showing up late, or acting inappropriately.
Positive Otter Moving & Storage Reviews
Alex Kasitz, Google
"We had a great experience with the Alex Team during our move. They were incredibly quick, efficient, and handled everything with care. The whole process felt organized because they worked so smoothly together and kept things moving the entire time."
Clarissa Parreno, Google
"The Otter Moving Company is extremely reliable and professional. There were no hidden charges, and their rates are very affordable. The team arrived on time and worked quickly and efficiently while handling all my furniture with great care."
Geraldine, Google
"I recently moved from LIC to Astoria and Team 30 assisted my move. They were an incredible team. Extremely polite and efficient. They moved all my stuff so fast, they came into my apartment and within an hour and half it was empty."
Negative Otter Moving & Storage Reviews
Scott Nelson, Google
"We were moving to a unit in the same building, literally one floor up, and the movers STILL brought stuff to the street and started packing the truck? ... They scratched our new walls, didn't wrap anything. Just awful customer service and an awful experience."
trisha bechard, Google
"We were told we would receive 3 movers ... they sent only two movers but we paid the same price, regardless. ... they absolutely scratched the hell out of all of our bedroom furniture. ... They gave us a small discount that wouldn't even be enough to purchase our nightstand."
Kiara Bonaparte, Google
"All items were clearly listed before I received my quote, yet on moving day I was told items were missing and was charged significantly more. ... The move was very disorganized. ... I would not recommend."
Neutral Otter Moving & Storage Reviews
Alyssa Martino, Google
"Unfortunately we did not have a good experience. They refused to try taking apart a bookcase and also tried to leave things behind in our apartment because the quote was locked ... They also arrived late when we paid extra for a specific arrival time."
Ellen Huai, Google
"Just wasn’t my lucky day with the movers. ... They refused to bring 3 extra medium sized boxes and wanted to charge me for that. ... They were fast and efficient though, I’ll give them that."
Jessica J., Yelp
"Overall the administrative part wasn't ok but the actual moving part was ok. ... The price I paid was good for an nyc move this big. If you use them make sure you reserve ahead of time as possible to get the best price."
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Is Otter Moving & Storage licensed & insured?
Yes. Otter Moving & Storage holds active FMCSA registration under the legal name OTTER MOVING AND STORAGE LLC. They operate 17 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 03/31/2026 |
| Fleet size | 17 power units | 03/31/2026 |
New York requires moving companies to have a license and obtain a New York Department of Transportation (NYDOT) number. A NYDOT license ensures your mover is in compliance with the state's safety, insurance, and operational regulations. You can verify Otter Moving & Storage's active status on the New York licensed movers database.
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How moveBuddha rated Otter Moving & Storage
Otter Moving & Storage earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Otter Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 4.42/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.12/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 5/5 | Market presence & industry recognition |
Our summary of Otter Moving & Storage
Otter Moving & Storage stands out for delivering a consistently positive experience, with 98% of 706 customer reviews expressing satisfaction. Customers frequently highlight the company’s efficient service, careful handling of belongings, professional and polite staff, affordable rates, and clear communication. Many note that moves are completed quickly and with attention to detail, often at prices lower than competitors. Staff are described as friendly, responsive, and respectful, making stressful moves feel easy. Compared to other moving companies, Otter earns praise for reliability and value. Negative feedback is rare but centers on damage to items, unexpected charges, and occasional unprofessional behavior. Some customers report issues with scratched furniture, extra fees, or lack of accountability when problems arise. A few neutral reviews mention administrative hiccups or minor dissatisfaction with storage or scheduling. Despite isolated complaints, Otter Moving & Storage is widely recommended for its speed, care, professionalism, and affordability, setting a high bar in the moving industry.
Ratings based on moveBuddha's research methodology, updated July 2026.
How much does Otter Moving & Storage cost?
Otter Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical New York moving costs across all home sizes and service types, see our New York moving cost guide.
Estimated for a typical 2-3 bedroom New York move
$1,093 – $2,478
How does Otter Moving & Storage compare to other New York City movers?
Otter Moving & Storage ranks alongside the top full-service movers in New York City on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top New York City movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.72 |
95% | A+ | ||
|
4.72 |
95% | A+ | ||
|
4.7 |
92% | A+ | ||
|
4.66 |
96% | A+ | ||
|
4.64 |
87% | C+ | ||
|
4.62 |
55% | A+ | ||
|
4.62 |
95% | B | ||
|
4.62 |
99% | A+ | ||
|
4.58 |
97% | A+ | ||
|
4.58 |
95% | A+ |
How Otter Moving & Storage's ratings compare to other New York City movers
Otter Moving & Storage earns a higher-than-average Yelp rating (4.5/5) across the 164 movers analyzed in New York City, which carry an average Yelp rating of 3.7/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Otter Moving & Storage | 4.5/5 | -- |
| New York City movers | 3.7/5 | 164 movers |
| New York movers | 3.7/5 | 147 movers |
Final verdict: Otter Moving & Storage
Otter Moving & Storage earns a 4.5/5 moveBuddha score with 98% positive customer reviews across 706 verified reviews. With 3 years in business and 17 trucks operating across New York, Otter Moving & Storage is a solid option to consider for New York moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
All ratings reflect moveBuddha's analysis updated July 2026, based on independent research and verified customer reviews.
FAQs about Otter Moving & Storage
Is Otter Moving & Storage a legitimate, licensed mover?
Yes. Otter Moving & Storage holds active FMCSA registration. The company operates 17 trucks. You can verify their licensing status on the New York state regulator database.
How does Otter Moving & Storage's review score compare to other New York movers?
Otter Moving & Storage earns 98% positive customer reviews across 706 verified customer reviews. Its composite moveBuddha score is 4.5/5.
What services does Otter Moving & Storage offer?
Otter Moving & Storage is a moveBuddha-partnered mover operating in New York. The company operates 17 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Otter Moving & Storage require a deposit?
Deposit requirements for Otter Moving & Storage depend on the type and timing of your move. Most New York full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Otter Moving & Storage been in business?
Otter Moving & Storage has been in business for 3 years, founded in 2023. The company holds active FMCSA registration.
How do I choose the right New York City moving company?
To pick the best New York City mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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