The Moving General Review 2026 (Staten Island, NY)
Fact Checked by:
Positive
Reviews
96%
across 502 reviews
moveBuddha
Score
3.6/5
based on moveBuddha methodology
Years in
Business
5
founded 2021
The Moving General is a 3.6/5-rated New York full-service mover, operating since 2021 (5 years in business). The Moving General earns 96% positive reviews across 502 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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The Moving General at a glance
- Track record: 5 years in business with 96% positive customer reviews (502 verified reviews)
- Industry experience: 3/5
- Customer service: 3.58/5
- Review quality: 4/5
- Quote accuracy: 3.96/5
The Moving General's services
- Full-service moving
- Packing & Unpacking
- Interstate moving
- Local (intrastate) moving
- Storage: Offered by 61% of Staten Island movers (63% nationally)
What this The Moving General review covers
Affordable rates
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. The Moving General has been in business for 5 years, demonstrating strong staying power in a competitive industry with services like small-scale moving and interstate moving.
Review quality 4.0
Customer reviews are the clearest window into a mover’s reputation. The Moving General has about 96% positive reviews across roughly 502 total reviews.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from The Moving General.
Customer service 3.5
From responsiveness to follow-through, customer service is a big differentiator. The Moving General emphasizes clear communication, careful handling.
Recent reviews
Ryan was able to squeeze me in for the next day, which a lot of movers in my area weren’t able to do. Ryan gave me a flat fixed rate that did not change after the move.
The movers were professional, hardworking, respectful, and extremely careful with my belongings. They treated my furniture like it was their own and made sure everything was handled properly.
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What do customers say about The Moving General?
The Moving General pulls in 96% positive reviews out of 502 verified ratings from multiple platforms, 4% negative, and 0% neutral.
What customers like most about The Moving General
- Affordable rates: Many reviewers found The Moving General to be more budget-friendly than competitors without sacrificing quality.
- Flexibility: Clients liked that The Moving General was willing to adjust schedules or accommodate last-minute changes.
- Quick response times: Customer support at The Moving General was often noted for responding to questions or concerns almost immediately
- Respectful of property: Customers appreciated how carefully The Moving General's team maneuvered furniture through tight spaces without damaging walls or floors.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to The Moving General's attention to detail.
Most common complaints about The Moving General
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unprofessional behavior: Complaints included movers using foul language, showing up late, or acting inappropriately.
- Broken promises: Customers noted instances where The Moving General failed to deliver on services that were initially guaranteed.
Positive The Moving General Reviews
nicole kay, Google
Ryan was able to squeeze me in for the next day, which a lot of movers in my area weren’t able to do. Ryan gave me a flat fixed rate that did not change after the move.
Rihanna Moore, Google
The movers were professional, hardworking, respectful, and extremely careful with my belongings. They treated my furniture like it was their own and made sure everything was handled properly.
Nicole Gallotta, Google
Excellent service! We were in a bind and needed our couch moved from upstairs to downstairs right away. They came quickly, were professional, fast, and efficient, and their pricing was very reasonable.
Negative The Moving General Reviews
Kevin Morales, Google
Several pieces of furniture were damaged during the move, and some items went missing altogether. The owner Ryan assured me that their insurance would cover the damages, but there has been no follow-up or response.
Joseph Mannarino, Google
A 4 hour move turned into a 7.5 hour move. Our furniture and floors were scratched, and the desk, couch, and dresser were damaged. They were good at reassembling furniture but weren’t careful.
Utopia Burns, Google
They weren’t able to move and didn’t communicate very well about it. They processed the refund, then took the money back two days later. Ryan was nasty and uncooperative.
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How moveBuddha rated The Moving General
The Moving General earns a 3.6/5 composite rating based on moveBuddha's editorial rating categories. That's in line with the 3.6/5 average among Staten Island movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | The Moving General | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 4/5 | Volume & sentiment of customer reviews |
| Customer service | 3.58/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of The Moving General
Fast, fair, and careful—that is the main story in 502 pieces of customer feedback. Positive experiences account for 483 reports, or 96.2%, with customers praising affordable rates, flexible scheduling, quick replies, respectful crews, and careful handling. Many customers compare The Moving General favorably with other movers because it offers flat pricing, same-day help, and clear communication. The 18 negative reports, or 3.6%, describe damaged furniture, missing items, late arrivals, unprofessional conduct, and promises about refunds or claims that were not fulfilled. One 3-star report, or 0.2%, contains no written feedback.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does The Moving General cost?
The Moving General does not publish standard hourly rates or flat-fee pricing publicly. Movers in Staten Island charge an average of $127/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom New York move
$1,072 – $2,457
How does The Moving General compare to other Staten Island movers?
The Moving General ranks alongside the top full-service movers in Staten Island on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Staten Island movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.76 |
91% | A+ | ||
|
4.72 |
79% | A+ | ||
|
4.7 |
95% | A+ | ||
|
4.7 |
97% | A+ | ||
|
4.64 |
79% | A+ | ||
|
4.7 |
97% | A+ | ||
|
4.56 |
79% | A+ | ||
|
4.66 |
98% | A+ | ||
|
4.58 |
87% | C+ | ||
|
4.64 |
83% | A+ |
Final verdict: The Moving General
The Moving General earns a 3.6/5 moveBuddha score, backed by 96% positive customer reviews across 502 verified reviews. Over 5 years in business, The Moving General has built a reputation for affordable rates and flexibility, making it worth a look for your New York move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about The Moving General
What services does The Moving General offer?
The Moving General is a full-service mover operating in New York. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
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