Upstairs Downstairs Moving Review
Fact Checked by:
Positive Reviews
81%
across 64 reviews
moveBuddha Score
4.6/5
based on moveBuddha methodology
Years in Business
30
founded 1996
Upstairs Downstairs Moving is a 4.6/5-rated New York full-service mover, operating since 1996 (30 years in business). Upstairs Downstairs Moving earns 81% positive reviews across 64 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
Upstairs Downstairs Moving at a glance
- Track record: 30 years in business with 81% positive customer reviews across 64 verified reviews.
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 4.5/5
- Quote accuracy: 3.96/5
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What this review covers
Efficient service
Professional and polite staff
Careful handling
Quick moving process
Transparent pricing
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Upstairs Downstairs Moving has been in business for 30 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Upstairs Downstairs Moving has about 81% positive reviews across roughly 64 total reviews, with an average Yelp rating of 4.0.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Upstairs Downstairs Moving.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Upstairs Downstairs Moving emphasizes clear communication, careful handling.
Recent reviews
"We just used Upstairs Downstairs for our move this past Wednesday and they were simply INCREDIBLE- punctual, professional, strong, kind, and FAST. Heavy boxes and tricky furniture were no problem. Highly recommend!"
"They cared for our stuff as though it were their own; they were cheerful, efficient, helpful and just the best. From original estimating to clean-up. Highly recommend, they are a find."
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What do customers say about Upstairs Downstairs Moving?
Across 64 verified customer reviews from multiple platforms, 81% are positive, 17% are negative, and 2% are neutral.
What customers like most about Upstairs Downstairs Moving
- Efficient service (30%)
- Professional and polite staff (25%)
- Transparent pricing (22%)
Most common complaints about Upstairs Downstairs Moving
- Damage to items (28%)
- Delayed arrival or delivery (20%)
- Lack of communication (15%)
Sample positive reviews
"We just used Upstairs Downstairs for our move this past Wednesday and they were simply INCREDIBLE- punctual, professional, strong, kind, and FAST. Heavy boxes and tricky furniture were no problem. Highly recommend!"
Yelp
"They cared for our stuff as though it were their own; they were cheerful, efficient, helpful and just the best. From original estimating to clean-up. Highly recommend, they are a find."
Yelp
"Quotes were fair and binding, with no surprises. The crew was swift and professional, working carefully and efficiently to get everything packed. The office manager was highly responsive."
Sample negative reviews
Yelp
"I moved this past May and one of the movers broke my industrial sewing machine. Months to respond, issue still unresolved. Movers were 3 hours late and had bad attitudes."
Yelp
"Used them for an out of state move; they ruined my bureau and damaged other furniture, took no responsibility, and did not respond to my insurance claim."
Yelp
"We had Upstairs Downstairs pack for us. Items were missing and misplaced, some damage occurred, and packing was rushed. Caused stress and extra costs replacing essentials."
Sample neutral reviews
"We just moved yesterday. The guys were all friendly, but we noticed that 4 of our items were damaged—scratches and nicks. We will not be using them again for our next move."
How moveBuddha rated Upstairs Downstairs Moving
Upstairs Downstairs Moving earns a 4.6/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Upstairs Downstairs Moving | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 4.34/5 | BBB rating & complaint resolution history |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Upstairs Downstairs Moving
Moving made simple: feedback for Upstairs Downstairs Moving highlights their standout efficiency, professionalism, and careful handling of belongings. Out of 64 reviews, 81% praised their fast, courteous crews, transparent pricing, and on-time service. Customers frequently mention flexible scheduling, respectful treatment of property, and prompt communication. While most reports cite seamless moves and fair rates, some negative input describes damaged items, unprofessional conduct, or unresolved complaints—especially compared to leading competitors known for swift claims resolution. A few clients also experienced issues with proper packing and difficulty reaching management regarding incidents. If you value speed, reliable handling, and up-front costs, this company delivers. Caution is advised if your move requires special care or post-move support.
Ratings based on moveBuddha's research methodology, updated May 2026.
How much does Upstairs Downstairs Moving cost?
Upstairs Downstairs Moving does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical New York moving costs across all home sizes and service types, see our New York moving cost guide.
How does Upstairs Downstairs Moving compare to other New York City movers?
Upstairs Downstairs Moving ranks alongside the top full-service movers in New York City on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top New York City movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.72 |
96% | A+ | ||
|
4.72 |
92% | A+ | ||
|
4.7 |
55% | A+ | ||
|
4.66 |
85% | A+ | ||
|
4.64 |
95% | A+ | ||
|
4.64 |
95% | A+ | ||
|
4.62 |
62% | A+ | ||
|
4.64 |
98% | A- | ||
|
4.64 |
95% | A+ | ||
|
4.62 |
95% | B |
Final verdict: Upstairs Downstairs Moving
Upstairs Downstairs Moving earns a 4.6/5 moveBuddha score with 81% positive customer reviews across 64 verified reviews. With 30 years in business, Upstairs Downstairs Moving is a solid option to consider for New York moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated May 2026, based on independent research and verified customer reviews.
FAQs about Upstairs Downstairs Moving
How does Upstairs Downstairs Moving's review score compare to other New York movers?
Upstairs Downstairs Moving earns 81% positive customer reviews across 64 verified customer reviews. Its composite moveBuddha score is 4.6/5.
What services does Upstairs Downstairs Moving offer?
Upstairs Downstairs Moving is a full-service mover operating in New York. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Upstairs Downstairs Moving require a deposit?
Deposit requirements for Upstairs Downstairs Moving depend on the type and timing of your move. Most New York full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Upstairs Downstairs Moving been in business?
Upstairs Downstairs Moving has been in business for 30 years, founded in 1996.
How do I choose a New York City moving company?
To pick the best New York City mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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