Upstairs Downstairs Moving Review 2026 (Mount Vernon, NY)
Fact Checked by:
Positive
Reviews
81%
across 67 reviews
moveBuddha
Score
4.6/5
based on moveBuddha methodology
Years in
Business
30
founded 1996
Upstairs Downstairs Moving is a 4.6/5-rated New York full-service mover, operating since 1996 (30 years in business). Upstairs Downstairs Moving earns 81% positive reviews across 67 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Upstairs Downstairs Moving at a glance
- Track record: 30 years in business with 81% positive customer reviews (67 verified reviews)
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 4.5/5
- Quote accuracy: 3.96/5
Upstairs Downstairs Moving's services
- Full-service moving
- Packing
- Interstate moving
- Local (intrastate) moving
- International moving
- Storage: Offered by 62% of New York City movers (60% nationally)
What this Upstairs Downstairs Moving review covers
Transparent pricing
Organized packing
Affordable rates
Consistency and follow-up
Quick response times
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Upstairs Downstairs Moving has been in business for 30 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Upstairs Downstairs Moving has about 81% positive reviews across roughly 67 total reviews, with an average Yelp rating of 4.0.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Upstairs Downstairs Moving.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Upstairs Downstairs Moving emphasizes clear communication, careful handling.
Recent reviews
Vincent came to my apartment and gave a guaranteed flat fee. The crew moved me out in two hours with nothing broken, no issues, and no stress.
Pricing was very fair, and the company provided a flat rate instead of an estimate that could change with time spent.
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What do customers say about Upstairs Downstairs Moving?
Upstairs Downstairs Moving pulls in 81% positive reviews out of 67 verified ratings from multiple platforms, 18% negative, and 2% neutral.
What customers like most about Upstairs Downstairs Moving
- Transparent pricing: Many reviewers felt confident booking with Upstairs Downstairs Moving due to honest, upfront pricing and no surprise fees.
- Organized packing: Upstairs Downstairs Moving is often recognized for labeling boxes clearly and packing with structure and care.
- Affordable rates: Many reviewers found Upstairs Downstairs Moving to be more budget-friendly than competitors without sacrificing quality.
- Consistency and follow-up: Reviewers liked that Upstairs Downstairs Moving stayed in touch before and after the move to ensure everything went smoothly.
- Quick response times: Customer support at Upstairs Downstairs Moving was often noted for responding to questions or concerns almost immediately
Most common complaints about Upstairs Downstairs Moving
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
- Broken promises: Customers noted instances where Upstairs Downstairs Moving failed to deliver on services that were initially guaranteed.
Did you move with Upstairs Downstairs Moving? Tell us how it went.
Leave a ReviewPositive Upstairs Downstairs Moving Reviews
Yelp
Vincent came to my apartment and gave a guaranteed flat fee. The crew moved me out in two hours with nothing broken, no issues, and no stress.
Pricing was very fair, and the company provided a flat rate instead of an estimate that could change with time spent.
Yelp
They worked in a very systematic fashion; they were fast and efficient. Furniture was disassembled and reassembled carefully and quickly.
Negative Upstairs Downstairs Moving Reviews
Yelp
One mover broke my industrial sewing machine. The company took months to respond, has not fully repaired it, and now ignores my calls and emails. The movers were also three hours late.
Yelp
Movers packed my computer peripherals in a mislabeled box, and I found them two weeks later. I had already replaced items and changed passwords because my backup drive was missing.
Yelp
I had a confirmed reservation, but they canceled two days before my move after double-booking. The caller did not apologize, and the owner offered no help finding another mover.
Neutral Upstairs Downstairs Moving Reviews
The movers were friendly, but four items had scratches or nicks: our kitchen table, entertainment console, bed frame, and dresser. We will not use them again.
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How moveBuddha rated Upstairs Downstairs Moving
Upstairs Downstairs Moving earns a 4.6/5 composite rating based on moveBuddha's editorial rating categories. That's above the 3.6/5 average among New York City movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Upstairs Downstairs Moving | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 4.34/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Upstairs Downstairs Moving
Storage between homes, no-surprise pricing: Feedback from 67 reviews is 81% positive. Customers praise efficient crews, careful packing, storage support, and clear quotes, though a few report damage. A few customers also report last-minute cancellations, pressure to tip, and slow or missing responses when seeking help with claims.
Ratings based on moveBuddha's research methodology, updated November 2026.
How much does Upstairs Downstairs Moving cost?
Upstairs Downstairs Moving does not publish standard hourly rates or flat-fee pricing publicly. Movers in New York City charge an average of $124/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical New York moving costs across all home sizes and service types, see our New York moving cost guide.
Estimated for a typical 2-3 bedroom New York move
$1,072 – $2,457
How does Upstairs Downstairs Moving compare to other New York City movers?
Upstairs Downstairs Moving ranks alongside the top full-service movers in New York City on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top New York City movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.72 |
97% | A+ | ||
|
4.7 |
95% | A+ | ||
|
4.7 |
97% | A+ | ||
|
4.76 |
91% | A+ | ||
|
4.66 |
98% | A+ | ||
|
4.64 |
83% | A+ | ||
|
4.64 |
98% | A+ | ||
|
4.58 |
79% | A+ | ||
|
4.58 |
95% | B | ||
|
4.58 |
87% | C+ |
How Upstairs Downstairs Moving's ratings compare to other New York City movers
Upstairs Downstairs Moving's Yelp rating (4.0/5) is in line with the average across the 597 movers analyzed in New York City, which carry an average Yelp rating of 3.7/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Upstairs Downstairs Moving | 4.0/5 | -- |
| New York City movers | 3.7/5 | 597 movers |
| New York movers | 3.7/5 | 469 movers |
Final verdict: Upstairs Downstairs Moving
Upstairs Downstairs Moving earns a 4.6/5 moveBuddha score, backed by 81% positive customer reviews across 67 verified reviews. Over 30 years in business, Upstairs Downstairs Moving has built a reputation for transparent pricing and organized packing, making it worth a look for your New York move.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
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FAQs about Upstairs Downstairs Moving
How long has Upstairs Downstairs Moving been in business?
Upstairs Downstairs Moving has been in business for 30 years, founded in 1996.
Does Upstairs Downstairs Moving require a deposit?
How much deposit Upstairs Downstairs Moving asks for depends on your move type and timing. Most New York full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
What services does Upstairs Downstairs Moving offer?
Upstairs Downstairs Moving is a full-service mover operating in New York. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
How does Upstairs Downstairs Moving's review score compare to other New York movers?
Upstairs Downstairs Moving earns 81% positive customer reviews across 67 verified customer reviews. Its composite moveBuddha score is 4.6/5. That's below the 87% average among New York City movers, and below the 88% New York average.
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