American Way Van & Storage Review
Fact Checked by:
Positive Reviews
77%
across 145 reviews
moveBuddha Score
4.6/5
based on moveBuddha methodology
Years in Business
37
founded 1989
FMCSA Status
Active
Satisfactory rating
American Way Van & Storage is a 4.6/5-rated Ohio full-service mover, operating since 1989 (37 years in business). American Way Van & Storage earns 77% positive reviews across 145 verified customer reviews. The company holds active FMCSA registration with a satisfactory safety rating and operates 212 trucks. All ratings reflect moveBuddha's independent analysis.
Ready to see what American Way Van & Storage would cost for your move?
Get a free, no-obligation quote in under 60 seconds. No deposit required.
American Way Van & Storage at a glance
- Track record: 37 years in business with 77% positive customer reviews across 145 verified reviews.
- Scale: 212 trucks operating across Ohio
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 4.16/5
- Quote accuracy: 4.24/5
What this review covers
Professional and polite staff
Careful handling
Good communication
Efficient service
Quick moving process
Show details Hide details
Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. American Way Van & Storage has been in business for 37 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. American Way Van & Storage has about 77% positive reviews across roughly 145 total reviews, with an average Yelp rating of 1.8.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from American Way Van & Storage.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. American Way Van & Storage emphasizes clear communication, careful handling.
Recent reviews
"Great experience with this moving company! The movers were friendly, efficient, and pricing was very reasonable. Entire process was smooth and will definitely recommend them."
"The crew were very professional. They didn’t damage anything which was surprising based on my previous experience with other moving companies."
DOT number
Address
Payment methods
What do customers say about American Way Van & Storage?
Across 145 verified customer reviews from multiple platforms, 77% are positive, 22% are negative, and 1% are neutral.
What customers like most about American Way Van & Storage
- Professional and polite staff: Customers say the American Way Van & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to American Way Van & Storage's attention to detail.
- Good communication: Reviewers frequently mention clear, consistent updates from American Way Van & Storage throughout the moving process.
- Efficient service: Many customers praise American Way Van & Storage for completing moves smoothly and with minimal downtime.
- Quick moving process: The team at American Way Van & Storage often gets the job done faster than expected, saving clients time.
Most common complaints about American Way Van & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some American Way Van & Storage clients.
- Lack of communication: Poor or inconsistent updates from American Way Van & Storage left some customers feeling in the dark.
Positive American Way Van & Storage Reviews
Varun Shrivastava, Google
"Great experience with this moving company! The movers were friendly, efficient, and pricing was very reasonable. Entire process was smooth and will definitely recommend them."
Mahsa Gholami, Google
"The crew were very professional. They didn’t damage anything which was surprising based on my previous experience with other moving companies."
"My family and I had a wonderful experience with American Way! Eric Wright was our main contact throughout the whole process – professional, honest, and reliable. They packed even our most fragile items carefully."
Negative American Way Van & Storage Reviews
"We used American Way Van and Storage and have nothing positive to say. Our dishwasher was dented and after months of waiting, only $300 was offered for a $1200 dishwasher. Claims process was tedious and slow."
Yelp
"Damaged many of our items. Expensive items. Did a terrible job putting everything into a storage unit. Do NOT RECOMMEND!"
"Estimated $3500 with a not-to-exceed price of $4175, but final bill came out to $4500. Felt misled by the constant downplaying of the price."
Is American Way Van & Storage licensed & insured?
Yes. American Way Van & Storage holds active FMCSA registration under the legal name NATIONAL VAN LINES INC. The company holds a satisfactory safety rating from the FMCSA. They operate 212 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 01/12/2026 |
| Safety rating | Satisfactory | 01/12/2026 |
| Fleet size | 212 power units | 01/12/2026 |
| FMCSA inspections | 0 total inspections | 01/12/2026 |
Although a local license is not required in Ohio, make sure the moving company you’ll be hiring is registered with U.S. Department of Transportation (USDOT). To verify if you’re dealing with a legal and licensed mover, you may ask them their USDOT registration number. You can verify American Way Van & Storage's active status on the Ohio licensed movers database.
How moveBuddha rated American Way Van & Storage
American Way Van & Storage earns a 4.6/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | American Way Van & Storage | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.66/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 5/5 | Market presence & industry recognition |
Our summary of American Way Van & Storage
Customers rave about the professionalism, careful handling, and consistently strong communication from American Way Van & Storage, with 77% of all input showing high satisfaction. Many praise the friendly teams for efficient moves and attention to detail, especially around fragile items. Quotes are typically accurate, and staff go out of their way to make the process smooth and stress-free. Some even highlight the company’s reliability as a deciding factor over competitors. A number of clients return for additional moves after positive past experiences. Negative feedback, accounting for 22% of responses, centers on damaged belongings, surprise charges, and slow or unresponsive communication when resolving issues. Claims over damaged goods or missing items sometimes take weeks or months to resolve and may end with unsatisfactory compensation. Compared to others in the moving industry, American Way stands out for customer service and staff courtesy but shares the common pitfalls of moving companies: disputes about damage and billing. 145 reviews were analyzed, showing most people feel their property is respected and the process is handled by a professional team, yet the risk of damage and unexpected costs remains.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does American Way Van & Storage cost?
American Way Van & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does American Way Van & Storage compare to other Dayton movers?
American Way Van & Storage ranks alongside the top full-service movers in Dayton on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Dayton movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.6 |
77% | A+ | ||
|
4.5 |
84% | A+ | ||
|
4.38 |
79% | A+ | ||
|
4.28 |
61% | A+ | ||
|
4.72 |
87% | A | ||
|
4.26 |
74% | A+ | ||
|
4.56 |
88% | A+ | ||
|
4.48 |
93% | A+ | ||
|
4.76 |
97% | A+ | ||
4.06 |
96% | A+ |
How American Way Van & Storage's ratings compare to other Dayton movers
American Way Van & Storage's Yelp rating (1.8/5) is lower than the average across the 14 movers analyzed in Dayton, which carry an average Yelp rating of 3.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| American Way Van & Storage | 1.8/5 | -- |
| Dayton movers | 3.0/5 | 14 movers |
| Ohio movers | 3.3/5 | 99 movers |
Final verdict: American Way Van & Storage
American Way Van & Storage earns a 4.6/5 moveBuddha score with 77% positive customer reviews across 145 verified reviews. With 37 years in business and 212 trucks operating across Ohio, American Way Van & Storage is a solid option to consider for Ohio moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about American Way Van & Storage
Is American Way Van & Storage a legitimate, licensed mover?
Yes. American Way Van & Storage holds active FMCSA registration. The company operates 212 trucks. You can verify their licensing status on the Ohio state regulator database.
How does American Way Van & Storage's review score compare to other Ohio movers?
American Way Van & Storage earns 77% positive customer reviews across 145 verified customer reviews. Its composite moveBuddha score is 4.6/5.
Why is American Way Van & Storage's Yelp rating lower than other sources?
American Way Van & Storage's 1.8/5 Yelp rating across 12 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does American Way Van & Storage offer?
American Way Van & Storage is a full-service mover operating in Ohio. The company operates 212 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does American Way Van & Storage require a deposit?
Deposit requirements for American Way Van & Storage depend on the type and timing of your move. Most Ohio full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has American Way Van & Storage been in business?
American Way Van & Storage has been in business for 37 years, founded in 1989. The company holds active FMCSA registration.
How do I choose the right Dayton moving company?
To pick the best Dayton mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking American Way Van & Storage?
Compare American Way Van & Storage's quote against other top Ohio movers. moveBuddha users save an average of 30% by comparing 3+ quotes before booking.
Helpful Ohio moving resources
If American Way Van & Storage isn't the right fit, explore other top-rated Ohio movers and popular Ohio moving routes below.
Ohio moving services
Popular Ohio moving routes
