Crossroads Moving Company Review 2026 (Gallatin, TN)
Fact Checked by:
Positive
Reviews
96%
across 133 reviews
moveBuddha
Score
3.3/5
based on moveBuddha methodology
Crossroads Moving Company is a 3.3/5-rated Tennessee full-service mover. Crossroads Moving Company earns 96% positive reviews across 133 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Crossroads Moving Company at a glance
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 3.76/5
Crossroads Moving Company's services
- Full-service moving
- Packing & Unpacking
- Interstate moving
- Local (intrastate) moving
- Storage: Offered by 54% of Gallatin movers (63% nationally)
- Piano moving: A specialty offered by 42% of Gallatin movers (42% nationally)
What this Crossroads Moving Company review covers
Affordable rates
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. Crossroads Moving Company has been in business for many years, demonstrating strong staying power in a competitive industry with services like small-scale moving and interstate moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. Crossroads Moving Company has about 96% positive reviews across roughly 133 total reviews.
Quote accuracy 3.7
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Crossroads Moving Company.
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. Crossroads Moving Company emphasizes clear communication, careful handling.
Recent reviews
Crossroads moving company was great. They are affordable and efficient. The staff was also very polite and patient.
Great experience beginning to end. From straight forward, affordable pricing to the care taken in handling my belongings, I highly recommended using Crossroads for your next move!
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What do customers say about Crossroads Moving Company?
Crossroads Moving Company pulls in 96% positive reviews out of 133 verified ratings from multiple platforms, 3% negative, and 1% neutral.
What customers like most about Crossroads Moving Company
- Affordable rates: Many reviewers found Crossroads Moving Company to be more budget-friendly than competitors without sacrificing quality.
- Respectful of property: Customers appreciated how carefully Crossroads Moving Company's team maneuvered furniture through tight spaces without damaging walls or floors.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Crossroads Moving Company's attention to detail.
- Professional and polite staff: Customers say the Crossroads Moving Company's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at Crossroads Moving Company.
Most common complaints about Crossroads Moving Company
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Damage to home: Customers reported scratched floors, dinged walls, or other property damage during the move.
- Unreliable timing: Customers reported inconsistent scheduling and lack of punctuality from Crossroads Moving Company.
Positive Crossroads Moving Company Reviews
kristi billings, Google
Crossroads moving company was great. They are affordable and efficient. The staff was also very polite and patient.
Michelle Dittrich, Google
Great experience beginning to end. From straight forward, affordable pricing to the care taken in handling my belongings, I highly recommended using Crossroads for your next move!
Toni MW, Google
The owner and movers were all very professional and fantastic to work with. Movers arrived on time and handled furniture with care. I will use them again!
Negative Crossroads Moving Company Reviews
Colton Flannery, Google
While they got it all done, they were not careful with our belongings. Multiple boxes were put in the wrong rooms, dishes broke, walls and baseboards were scraped, and a dresser was damaged.
Nickole Faasen, Google
Terrible experience, scheduled a move with this company and took time off work the day of the move, they never even showed up and never called!!
The Gregory’s, Google
They put 2 dents in our refrigerator. I reported it but have never heard anything from them.
Neutral Crossroads Moving Company Reviews
Daniela, Google
They took a huge chunk out of a valuable wood table and the owner initially ignored my correspondence. The company later called, listened to my concerns, and attempted to make good on its mistakes.
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How moveBuddha rated Crossroads Moving Company
Crossroads Moving Company earns a 3.3/5 composite rating based on moveBuddha's editorial rating categories. That's below the 3.8/5 average among Gallatin movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Crossroads Moving Company | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.76/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of Crossroads Moving Company
Careful moves, kind crews, and fair prices lead the conversation. All 133 reviews were analyzed, and 128 were positive, representing 96.2% of the feedback. Customers most often praise affordable rates, respect for their property, careful handling, and professional, polite, friendly staff. They describe on-time arrivals, clear communication, efficient work, and successful moves for homes, churches, storage units, antiques, and large households. Repeat customers and comparisons with other moving companies often place Crossroads ahead on price, care, and reliability. The four negative reviews include two accounts of damage to items or the home, one missed move with no call, and one dispute over a cash-only policy. Some customers also say damage complaints received no prompt response. The single neutral review describes a damaged table but notes that the company later listened, contacted the customer, and offered a check.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does Crossroads Moving Company cost?
Crossroads Moving Company does not publish standard hourly rates or flat-fee pricing publicly. Movers in Gallatin charge an average of $121/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Tennessee move
$992 – $2,303
How does Crossroads Moving Company compare to other Gallatin movers?
Crossroads Moving Company ranks alongside the top full-service movers in Gallatin on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Gallatin movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.58 |
96% | A+ | ||
|
4.62 |
91% | A+ | ||
|
4.58 |
91% | A+ | ||
|
4.62 |
97% | A- | ||
|
4.56 |
91% | A+ | ||
|
4.56 |
95% | C+ | ||
|
4.56 |
95% | A+ | ||
|
4.44 |
82% | A | ||
|
4.44 |
84% | D+ | ||
|
4.52 |
89% | A+ |
Final verdict: Crossroads Moving Company
Crossroads Moving Company earns a 3.3/5 moveBuddha score, backed by 96% positive customer reviews across 133 verified reviews. Crossroads Moving Company has built a reputation for affordable rates and respectful of property, making it worth a look for your Tennessee move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about Crossroads Moving Company
What services does Crossroads Moving Company offer?
Crossroads Moving Company is a full-service mover operating in Tennessee. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Crossroads Moving Company require a deposit?
How much deposit Crossroads Moving Company asks for depends on your move type and timing. Most Tennessee full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Crossroads Moving Company been in business?
Crossroads Moving Company's exact founding year is not publicly listed.
How do I choose the right Gallatin moving company?
To pick the best Gallatin mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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