Brooks Transfer & Storage Company, Inc. Review
Fact Checked by:
Positive Reviews
74%
across 207 reviews
moveBuddha Score
4.5/5
based on moveBuddha methodology
Years in Business
148
founded 1878
FMCSA Status
Active
Satisfactory rating
Brooks Transfer & Storage Company, Inc. is a 4.5/5-rated Virginia full-service mover, operating since 1878 (148 years in business). Brooks Transfer & Storage Company, Inc. earns 74% positive reviews across 207 verified customer reviews. The company holds active FMCSA registration with a satisfactory safety rating and operates 4,731 trucks. All ratings reflect moveBuddha's independent analysis.
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Brooks Transfer & Storage Company, Inc. at a glance
- Track record: 148 years in business with 74% positive customer reviews across 207 verified reviews.
- Scale: 4,731 trucks operating across Virginia
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 3.84/5
- Quote accuracy: 4.14/5
What this review covers
Efficient service
Professional and polite staff
Careful handling
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Brooks Transfer & Storage Company, Inc. has been in business for 148 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 3.8
Customer reviews are the clearest window into a mover’s reputation. Brooks Transfer & Storage Company, Inc. has about 74% positive reviews across roughly 207 total reviews, with an average Yelp rating of 2.5.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Brooks Transfer & Storage Company, Inc..
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Brooks Transfer & Storage Company, Inc. emphasizes clear communication, careful handling.
Recent reviews
"We are doing a military move, as stressful and difficult this can be, this company and guys helped packing our stuff be efficient and quick! Andrew and Thomas were amazing. Super friendly, didn’t make it feel awkward or weird. They were so quick and took care of all of our items."
"Kyle and Cody did our move-in and they were outstanding! Very efficient, kind, and accommodating. Great team and would definitely recommend! Thank you for the outstanding service!"
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What do customers say about Brooks Transfer & Storage Company, Inc.?
Across 207 verified customer reviews from multiple platforms, 74% are positive, 24% are negative, and 2% are neutral.
What customers like most about Brooks Transfer & Storage Company, Inc.
- Efficient service: Many customers praise Brooks Transfer & Storage Company, Inc. for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Brooks Transfer & Storage Company, Inc.'s crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Brooks Transfer & Storage Company, Inc.'s attention to detail.
- Quick moving process: The team at Brooks Transfer & Storage Company, Inc. often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Brooks Transfer & Storage Company, Inc. throughout the moving process.
Most common complaints about Brooks Transfer & Storage Company, Inc.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Lack of communication: Poor or inconsistent updates from Brooks Transfer & Storage Company, Inc. left some customers feeling in the dark.
Positive Brooks Transfer & Storage Company, Inc. Reviews
"We are doing a military move, as stressful and difficult this can be, this company and guys helped packing our stuff be efficient and quick! Andrew and Thomas were amazing. Super friendly, didn’t make it feel awkward or weird. They were so quick and took care of all of our items."
Yelp
"Kyle and Cody did our move-in and they were outstanding! Very efficient, kind, and accommodating. Great team and would definitely recommend! Thank you for the outstanding service!"
Yelp
"My move was from Chesapeake VA to Ft. Lauderdale Florida. The movers were scheduled to arrive at 8:00. They rang the doorbell at 7:59! Again, prompt, thorough and friendly! Professional, efficient service. Would definitely recommend."
Negative Brooks Transfer & Storage Company, Inc. Reviews
"Completely broke all of my husband's gaming stuff. Repackaged at least 7 boxes. Broke two monitors, a laptop and my grandmother's table. Driver was rude and they were 4 days late. Unprofessional and disrespectful."
Yelp
"Would not use again. 9 damaged items in my move. We have found other items that don't belong to us in our dresser. Can't get a return phone call back. The cost mysteriously went up the day of our move."
Yelp
"The truck was loaded at our home on June 13. Delivery window was June 20-25. As of June 29, stuff was still sitting in Norfolk. Kept being told they can't find a driver. Office staff kept messing things up."
Neutral Brooks Transfer & Storage Company, Inc. Reviews
"Beware of the salesman. He was happy to tell us that other companies we're lying to us and make promises Brooks was not able to meet. On the other hand office staff and the movers were outstanding."
"I'd like to give no stars for the manager who estimated the job and 5 stars to the actual movers. The movers were WONDERFUL! They went above and beyond, worked LONG hours, friendly, fast, and efficient."
"Brooks did an awesome job on our move from Virginia to Alabama. Just a few glitches here and there. Great people and services."
Is Brooks Transfer & Storage Company, Inc. licensed & insured?
Yes. Brooks Transfer & Storage Company, Inc. holds active FMCSA registration under the legal name UNITED VAN LINES LLC. The company holds a satisfactory safety rating from the FMCSA. They operate 4,731 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 05/07/2026 |
| Safety rating | Satisfactory | 05/07/2026 |
| Fleet size | 4,731 power units | 05/07/2026 |
| FMCSA inspections | 0 total inspections | 05/07/2026 |
| Van line affiliation | Affiliated with a national van line | Jun 2026 |
In addition to filing tariffs and complying with insurance, bond, and highway safety requirements, all intrastate moving companies in Virginia must have a certificate from the Virginia Department of Motor Vehicles (VaDMV). You can verify Brooks Transfer & Storage Company, Inc.'s active status on the Virginia licensed movers database.
How moveBuddha rated Brooks Transfer & Storage Company, Inc.
Brooks Transfer & Storage Company, Inc. earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Brooks Transfer & Storage Company, Inc. | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 3.84/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.66/5 | Yelp rating & review volume |
| BBB | 4.34/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 5/5 | Market presence & industry recognition |
Our summary of Brooks Transfer & Storage Company, Inc.
Moving with Brooks Transfer & Storage Company stands out for speed, professionalism, and careful handling, according to the 207 reviews analyzed. Nearly 74% of feedback praised efficient service, polite staff, quick moving, strong communication, and attention to belongings. Many noted responsive updates and thoughtful, friendly crews. Some shared reliable cost estimates and prompt arrivals, a rarity among movers. On the other hand, about 24% reported issues such as damaged items, late deliveries, or trouble reaching customer support. The most concerning stories involved significant damage or missing belongings and slow claims. In comparison to other moving providers, Brooks ranks well on staff respect and care but needs improvement in reliability during complex moves and communication when problems arise. Most customers described smoother-than-expected moves due to the team’s efficiency and positive attitudes, yet delays and damages clearly marred some experiences.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Brooks Transfer & Storage Company, Inc. cost?
Brooks Transfer & Storage Company, Inc. does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Virginia moving costs across all home sizes and service types, see our Virginia moving cost guide.
How does Brooks Transfer & Storage Company, Inc. compare to other Virginia Beach movers?
Brooks Transfer & Storage Company, Inc. ranks alongside the top full-service movers in Virginia Beach on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Virginia Beach movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.58 |
94% | A+ | ||
|
4.52 |
87% | A+ | ||
|
4.48 |
81% | A+ | ||
|
4.42 |
87% | A+ | ||
|
4.5 |
74% | A+ | ||
|
4.5 |
37% | A+ | ||
|
4.48 |
74% | A | ||
|
4.28 |
46% | F | ||
|
4.34 |
91% | C+ | ||
|
4.34 |
41% | A+ |
How Brooks Transfer & Storage Company, Inc.'s ratings compare to other Virginia Beach movers
Brooks Transfer & Storage Company, Inc.'s Yelp rating (2.5/5) is in line with the average across the 20 movers analyzed in Virginia Beach, which carry an average Yelp rating of 2.6/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Brooks Transfer & Storage Company, Inc. | 2.5/5 | -- |
| Virginia Beach movers | 2.6/5 | 20 movers |
| Virginia movers | 3.3/5 | 102 movers |
Final verdict: Brooks Transfer & Storage Company, Inc.
Brooks Transfer & Storage Company, Inc. earns a 4.5/5 moveBuddha score with 74% positive customer reviews across 207 verified reviews. With 148 years in business and 4,731 trucks operating across Virginia, Brooks Transfer & Storage Company, Inc. is a solid option to consider for Virginia moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Brooks Transfer & Storage Company, Inc.
Is Brooks Transfer & Storage Company, Inc. a legitimate, licensed mover?
Yes. Brooks Transfer & Storage Company, Inc. holds active FMCSA registration. The company operates 4,731 trucks. You can verify their licensing status on the Virginia state regulator database.
How does Brooks Transfer & Storage Company, Inc.'s review score compare to other Virginia movers?
Brooks Transfer & Storage Company, Inc. earns 74% positive customer reviews across 207 verified customer reviews. Its composite moveBuddha score is 4.5/5.
Why is Brooks Transfer & Storage Company, Inc.'s Yelp rating lower than other sources?
Brooks Transfer & Storage Company, Inc.'s 2.5/5 Yelp rating across 35 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Brooks Transfer & Storage Company, Inc. offer?
Brooks Transfer & Storage Company, Inc. is a full-service mover operating in Virginia. The company operates 4,731 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Brooks Transfer & Storage Company, Inc. require a deposit?
Deposit requirements for Brooks Transfer & Storage Company, Inc. depend on the type and timing of your move. Most Virginia full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Brooks Transfer & Storage Company, Inc. been in business?
Brooks Transfer & Storage Company, Inc. has been in business for 148 years, founded in 1878. The company holds active FMCSA registration.
Is Brooks Transfer & Storage Company, Inc. associated with a van line?
Yes. Brooks Transfer & Storage Company, Inc. is a local affiliate of a national van line. Learn what van lines are. Affiliation with a van line means access to a national network of resources and reputation, paired with local service attention.
How do I choose the right Virginia Beach moving company?
To pick the best Virginia Beach mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking Brooks Transfer & Storage Company, Inc.?
Compare Brooks Transfer & Storage Company, Inc.'s quote against other top Virginia movers. moveBuddha users save an average of 30% by comparing 3+ quotes before booking.
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