Smooth Move & Delivery Review
Fact Checked by:
Positive Reviews
98%
across 248 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
10
founded 2016
FMCSA Status
Active
Smooth Move & Delivery is a 4.4/5-rated Connecticut full-service mover, operating since 2016 (10 years in business). Smooth Move & Delivery earns 98% positive reviews across 248 verified customer reviews. The company holds active FMCSA registration and operates 4 trucks. All ratings reflect moveBuddha's independent analysis.
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Smooth Move & Delivery at a glance
- Track record: 10 years in business with 98% positive customer reviews across 248 verified reviews.
- Scale: 4 trucks operating across Connecticut
- Industry experience: 4.72/5
- Customer service: 4.42/5
- Review quality: 4.16/5
- Quote accuracy: 4.24/5
What this review covers
Professional and polite staff
Efficient service
Careful handling
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Smooth Move & Delivery has been in business for 10 years, demonstrating strong staying power in a competitive industry with services like interstate moving and intrastate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Smooth Move & Delivery has about 98% positive reviews across roughly 248 total reviews, with an average Yelp rating of 4.8.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Smooth Move & Delivery.
Customer service 4.4
From responsiveness to follow-through, customer service is a big differentiator. Smooth Move & Delivery emphasizes clear communication, careful handling.
Recent reviews
"The movers were prompt, professional, careful, and polite. They worked efficiently and took great care with our belongings. Everything arrived undamaged, and the communication was excellent. Highly recommend SM&D for a stress-free move."
"Hands down the best moving experience I've ever had. On-time, efficient, and so professional. They wrapped all our furniture and placed everything exactly where we wanted it. Will definitely use again!"
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What do customers say about Smooth Move & Delivery?
Across 248 verified customer reviews from multiple platforms, 98% are positive, 2% are negative, and 0% are neutral.
What customers like most about Smooth Move & Delivery
- Professional and polite staff: Customers say the Smooth Move & Delivery's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise Smooth Move & Delivery for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Smooth Move & Delivery's attention to detail.
- Quick moving process: The team at Smooth Move & Delivery often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Smooth Move & Delivery throughout the moving process.
Most common complaints about Smooth Move & Delivery
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Inaccurate estimates: Estimates from Smooth Move & Delivery were sometimes way off from what customers were ultimately billed.
- Insurance issues: There were frustrations around slow claims processing or denied damage claims.
Sample positive reviews
"The movers were prompt, professional, careful, and polite. They worked efficiently and took great care with our belongings. Everything arrived undamaged, and the communication was excellent. Highly recommend SM&D for a stress-free move."
"Hands down the best moving experience I've ever had. On-time, efficient, and so professional. They wrapped all our furniture and placed everything exactly where we wanted it. Will definitely use again!"
Yelp
"Scheduling was easy, my quote matched the final bill, and the movers went out of their way to ensure nothing was damaged. The crew was incredibly friendly and efficient. I recommend them to anyone moving!"
Sample negative reviews
"They surprised me by renting a 3rd party unit to store my things, resulting in significant breakage. Got charged more than quoted, with issues not resolved through insurance."
"My moving with Smooth Move was a nightmare. Truck too small, extra fees, significant delays, rude staff, and many broken items. They ignored their contract and added extra charges."
"SM&D damaged thousands of dollars of my belongings, refused to pay replacement value despite extra insurance, and doubled the estimate by sending half the needed workers."
Is Smooth Move & Delivery licensed & insured?
Yes. Smooth Move & Delivery holds active FMCSA registration under the legal name SMOOTH MOVE & DELIVERY LLC. They operate 4 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 02/02/2026 |
| Fleet size | 4 power units | 02/02/2026 |
| FMCSA inspections | 0 total inspections | 02/02/2026 |
The Connecticut Department of Transportation (CDOT) regulates in-state moving companies and taxi, trucking, and bus companies. In addition, customers are also protected from scam movers by regulations set forth by the Connecticut State Department of Consumer Protection. You can verify Smooth Move & Delivery's active status on the Connecticut licensed movers database.
How moveBuddha rated Smooth Move & Delivery
Smooth Move & Delivery earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Smooth Move & Delivery | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.42/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Smooth Move & Delivery
Glowing reviews show Smooth Move & Delivery stands out for prompt, professional, and efficient service, with nearly every customer mentioning polite staff and careful handling of belongings. Out of 248 pieces of feedback, 97.6% were positive—far surpassing the typical satisfaction rate for moving companies. Customers routinely report easy scheduling, precise quotes, quick processes, and seamless coordination. Many highlight worry-free moves, transparency, and courteous, knowledgeable teams. In contrast, a few customers cite serious issues: item damage, unexpected extra costs, and unsatisfactory insurance claim handling. While complaints are rare, the small percentage of negative input underscores potential risks in large or complex moves—especially when valuable furniture is involved or insurance is required. For most, Smooth Move & Delivery offers an experience that exceeds industry standards for reliability, communication, and overall customer care.
Ratings based on moveBuddha's research methodology, updated May 2026.
How much does Smooth Move & Delivery cost?
Smooth Move & Delivery does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Connecticut moving costs across all home sizes and service types, see our Connecticut moving cost guide.
How does Smooth Move & Delivery compare to other Waterbury movers?
Smooth Move & Delivery ranks alongside the top full-service movers in Waterbury on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Waterbury movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.64 |
94% | A+ | ||
|
4.52 |
97% | A- | ||
|
4.58 |
79% | A+ | ||
|
4.58 |
92% | A+ | ||
|
4.44 |
67% | A | ||
|
4.36 |
91% | A+ | ||
|
4.58 |
94% | A+ | ||
|
4.44 |
83% | F | ||
|
4.34 |
89% | A+ | ||
|
4.44 |
97% | D |
How Smooth Move & Delivery's ratings compare to other Waterbury movers
Smooth Move & Delivery earns a higher-than-average Yelp rating (4.8/5) across the 43 movers analyzed in Waterbury, which carry an average Yelp rating of 3.2/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Smooth Move & Delivery | 4.8/5 | -- |
| Waterbury movers | 3.2/5 | 43 movers |
| Connecticut movers | 3.3/5 | 54 movers |
Final verdict: Smooth Move & Delivery
Smooth Move & Delivery earns a 4.4/5 moveBuddha score with 98% positive customer reviews across 248 verified reviews. With 10 years in business and 4 trucks operating across Connecticut, Smooth Move & Delivery is a solid option to consider for Connecticut moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated May 2026, based on independent research and verified customer reviews.
FAQs about Smooth Move & Delivery
Is Smooth Move & Delivery a legitimate, licensed mover?
Yes. Smooth Move & Delivery holds active FMCSA registration. The company operates 4 trucks. You can verify their licensing status on the Connecticut state regulator database.
How does Smooth Move & Delivery's review score compare to other Connecticut movers?
Smooth Move & Delivery earns 98% positive customer reviews across 248 verified customer reviews. Its composite moveBuddha score is 4.4/5.
What services does Smooth Move & Delivery offer?
Smooth Move & Delivery is a full-service mover operating in Connecticut. The company operates 4 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Smooth Move & Delivery require a deposit?
Deposit requirements for Smooth Move & Delivery depend on the type and timing of your move. Most Connecticut full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Smooth Move & Delivery been in business?
Smooth Move & Delivery has been in business for 10 years, founded in 2016. The company holds active FMCSA registration.
How do I choose the right Waterbury moving company?
To pick the best Waterbury mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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