Jenkins & Key Moving & Storage Review 2026 (Urbana, IL)
Fact Checked by:
Positive
Reviews
85%
across 27 reviews
moveBuddha
Score
4.3/5
based on moveBuddha methodology
Years in
Business
71
founded 1955
FMCSA
Status
Active
Satisfactory rating
Jenkins & Key Moving & Storage is a 4.3/5-rated Illinois full-service mover, operating since 1955 (71 years in business). Jenkins & Key Moving & Storage earns 85% positive reviews across 27 verified customer reviews. The company holds active FMCSA registration with a satisfactory safety rating and operates 767 trucks. All ratings reflect moveBuddha's independent analysis.
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Jenkins & Key Moving & Storage at a glance
- Track record: 71 years in business with 85% positive customer reviews (27 verified reviews)
- Scale: 767 trucks operating across Illinois
- Industry experience: 4.72/5
- Customer service: 4.14/5
- Review quality: 4.16/5
- Quote accuracy: 4.14/5
Jenkins & Key Moving & Storage's services
- Full-service moving
- Unpacking
- Interstate moving
- Local (intrastate) moving
- International moving
- Storage: Offered by 60% of Decatur movers (85% nationally)
- Piano moving: A specialty offered by 40% of Decatur movers (71% nationally)
What this Jenkins & Key Moving & Storage review covers
Efficient service
Professional and polite staff
Affordable rates
Helpful movers
Careful handling
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Jenkins & Key Moving & Storage has been in business for 71 years, demonstrating strong staying power in a competitive industry with services like small-scale moving and international moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Jenkins & Key Moving & Storage has about 85% positive reviews across roughly 27 total reviews, with an average Yelp rating of 4.2.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Jenkins & Key Moving & Storage.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Jenkins & Key Moving & Storage emphasizes clear communication.
Recent reviews
"My experiences with them have been great: getting a quote, loading/unloading, storage, moving. Terrific people who are very kind, helpful, and efficient! Pricing is more than reasonable too."
"Jenkins and Key delivered more than they promised, in less time, and less money. Fixed other companies' mess impeccably."
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What do customers say about Jenkins & Key Moving & Storage?
Jenkins & Key Moving & Storage pulls in 85% positive reviews out of 27 verified ratings from multiple platforms, 15% negative, and 0% neutral.
What customers like most about Jenkins & Key Moving & Storage
- Efficient service: Many customers praise Jenkins & Key Moving & Storage for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Jenkins & Key Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Affordable rates: Many reviewers found Jenkins & Key Moving & Storage to be more budget-friendly than competitors without sacrificing quality.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Jenkins & Key Moving & Storage's attention to detail.
Most common complaints about Jenkins & Key Moving & Storage
- Unprofessional behavior: Complaints included movers using foul language, showing up late, or acting inappropriately.
- Inaccurate estimates: Estimates from Jenkins & Key Moving & Storage were sometimes way off from what customers were ultimately billed.
- Inexperienced movers: Some clients felt the crew lacked basic moving skills or sufficient training.
Positive Jenkins & Key Moving & Storage Reviews
"My experiences with them have been great: getting a quote, loading/unloading, storage, moving. Terrific people who are very kind, helpful, and efficient! Pricing is more than reasonable too."
"Jenkins and Key delivered more than they promised, in less time, and less money. Fixed other companies' mess impeccably."
"We moved from New Jersey to California. Movers packed very carefully, everything arrived in good condition in 11 days!"
Negative Jenkins & Key Moving & Storage Reviews
Yelp
"Stay away from these guys. The VP was rude over the phone when I canceled, grunted 'Whatever.' That's some bad customer service right there."
"Jenkins and Key is, by far, the worst experience we've ever had. Workers were slow, owner harassed about payment, cost went over estimate."
"Mover forgot the tv which was part of the move and complained about getting the 75 inch. Felt communication could have been handled more professionally."
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Is Jenkins & Key Moving & Storage licensed & insured?
Yes. Jenkins & Key Moving & Storage is FMCSA-registered and active, operating under the legal name WHEATON VAN LINES INC. It carries a satisfactory FMCSA safety rating. The company runs 767 trucks. moveBuddha verifies all licensing data directly against FMCSA records.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 09/03/2026 |
| Safety rating | Satisfactory | 09/03/2026 |
| Fleet size | 767 power units | 09/03/2026 |
| Van line affiliation | Affiliated with a national van line | Sep 2026 |
In Illinois, regulations on in-state moves and local movers are set forth by the Illinois Commerce Commission. To move household goods locally and intrastate, companies need to have a Certificate of Public Convenience and Necessity, so make sure the companies you’re considering have one and that it’s current. You can verify Jenkins & Key Moving & Storage's active status on the Illinois licensed movers database.
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How moveBuddha rated Jenkins & Key Moving & Storage
Jenkins & Key Moving & Storage earns a 4.3/5 composite rating based on moveBuddha's editorial rating categories. That's above the 4.1/5 average among Decatur movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Jenkins & Key Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Jenkins & Key Moving & Storage
Customers praise Jenkins & Key Moving & Storage for their efficient service, helpful and professional staff, low pricing, and careful handling of belongings. Many cite lower costs compared to competitors and recommend the company for both moving and storage. Movers are frequently described as courteous, hard-working, and reliable. On the other hand, some clients express frustration over unprofessional interactions, inaccurate estimates, and inexperienced handling of furniture. Negative feedback includes complaints about customer service and payment handling. With 85% positive feedback from 27 reviews, Jenkins & Key outperforms most moving companies for consistency, affordability, and care, but should address occasional management and professionalism issues.
Ratings based on moveBuddha's research methodology, updated September 2026.
How much does Jenkins & Key Moving & Storage cost?
Jenkins & Key Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Illinois move
$1,387 – $3,421
How does Jenkins & Key Moving & Storage compare to other Decatur movers?
Jenkins & Key Moving & Storage ranks alongside the top full-service movers in Decatur on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Decatur movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.56 |
82% | A+ | ||
|
4.48 |
89% | A+ | ||
|
4.3 |
85% | A+ | ||
4.12 |
75% | A+ | ||
|
4.2 |
91% | NR | ||
|
4.12 |
44% | N/A | ||
|
3.8 |
67% | N/A | ||
|
4.16 |
100% | N/A |
How Jenkins & Key Moving & Storage's ratings compare to other Decatur movers
Jenkins & Key Moving & Storage earns a higher-than-average Yelp rating (4.2/5) across the 5 movers analyzed in Decatur, which carry an average Yelp rating of 3.6/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Jenkins & Key Moving & Storage | 4.2/5 | -- |
| Decatur movers | 3.6/5 | 5 movers |
| Illinois movers | 3.5/5 | 103 movers |
Final verdict: Jenkins & Key Moving & Storage
Jenkins & Key Moving & Storage earns a 4.3/5 moveBuddha score, backed by 85% positive customer reviews across 27 verified reviews. Over 71 years in business and 767 trucks operating across Illinois, Jenkins & Key Moving & Storage has built a reputation for efficient service and professional and polite staff, making it worth a look for your Illinois move.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated September 2026, based on independent research and verified customer reviews.
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FAQs about Jenkins & Key Moving & Storage
How does Jenkins & Key Moving & Storage's review score compare to other Illinois movers?
Jenkins & Key Moving & Storage earns 85% positive customer reviews across 27 verified customer reviews. Its composite moveBuddha score is 4.3/5. That's above the 73% average among Decatur movers, and above the 83% Illinois average.
What services does Jenkins & Key Moving & Storage offer?
Jenkins & Key Moving & Storage is a full-service mover operating in Illinois. The company operates 767 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Jenkins & Key Moving & Storage require a deposit?
How much deposit Jenkins & Key Moving & Storage asks for depends on your move type and timing. Most Illinois full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Jenkins & Key Moving & Storage been in business?
Jenkins & Key Moving & Storage has been in business for 71 years, founded in 1955. The company is FMCSA-registered and active.
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