Jenkins & Key Moving & Storage Review
Fact Checked by:
Positive Reviews
85%
across 27 reviews
moveBuddha Score
4.2/5
based on moveBuddha methodology
Years in Business
70
founded 1956
FMCSA Status
Active
Satisfactory rating
Jenkins & Key Moving & Storage is a 4.2/5-rated Illinois full-service mover, operating since 1956 (70 years in business). Jenkins & Key Moving & Storage earns 85% positive reviews across 27 verified customer reviews. The company holds active FMCSA registration with a satisfactory safety rating and operates 767 trucks. All ratings reflect moveBuddha's independent analysis.
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Jenkins & Key Moving & Storage at a glance
- Track record: 70 years in business with 85% positive customer reviews across 27 verified reviews.
- Scale: 767 trucks operating across Illinois
- Industry experience: 4.72/5
- Customer service: 4.14/5
- Review quality: 3.84/5
- Quote accuracy: 4.14/5
What this review covers
Efficient service
Professional and polite staff
Affordable rates
Helpful movers
Careful handling
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Jenkins & Key Moving & Storage has been in business for 70 years, demonstrating strong staying power in a competitive industry with services like small-scale moving and international moving.
Review quality 3.8
Customer reviews are the clearest window into a mover’s reputation. Jenkins & Key Moving & Storage has about 85% positive reviews across roughly 27 total reviews, with an average Yelp rating of 4.2.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Jenkins & Key Moving & Storage.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Jenkins & Key Moving & Storage emphasizes clear communication.
Recent reviews
"My experiences with them have been great: getting a quote, loading/unloading, storage, moving. Terrific people who are very kind, helpful, and efficient! Pricing is more than reasonable too."
"Jenkins and Key delivered more than they promised, in less time, and less money. Fixed other companies' mess impeccably."
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What do customers say about Jenkins & Key Moving & Storage?
Across 27 verified customer reviews from multiple platforms, 85% are positive, 15% are negative, and 0% are neutral.
What customers like most about Jenkins & Key Moving & Storage
- Efficient service: Many customers praise Jenkins & Key Moving & Storage for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Jenkins & Key Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Affordable rates: Many reviewers found Jenkins & Key Moving & Storage to be more budget-friendly than competitors without sacrificing quality.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Jenkins & Key Moving & Storage's attention to detail.
Most common complaints about Jenkins & Key Moving & Storage
- Unprofessional behavior: Complaints included movers using foul language, showing up late, or acting inappropriately.
- Inaccurate estimates: Estimates from Jenkins & Key Moving & Storage were sometimes way off from what customers were ultimately billed.
- Inexperienced movers: Some clients felt the crew lacked basic moving skills or sufficient training.
Positive Jenkins & Key Moving & Storage Reviews
"My experiences with them have been great: getting a quote, loading/unloading, storage, moving. Terrific people who are very kind, helpful, and efficient! Pricing is more than reasonable too."
"Jenkins and Key delivered more than they promised, in less time, and less money. Fixed other companies' mess impeccably."
"We moved from New Jersey to California. Movers packed very carefully, everything arrived in good condition in 11 days!"
Negative Jenkins & Key Moving & Storage Reviews
Yelp
"Stay away from these guys. The VP was rude over the phone when I canceled, grunted 'Whatever.' That's some bad customer service right there."
"Jenkins and Key is, by far, the worst experience we've ever had. Workers were slow, owner harassed about payment, cost went over estimate."
"Mover forgot the tv which was part of the move and complained about getting the 75 inch. Felt communication could have been handled more professionally."
Is Jenkins & Key Moving & Storage licensed & insured?
Yes. Jenkins & Key Moving & Storage holds active FMCSA registration under the legal name WHEATON VAN LINES INC. The company holds a satisfactory safety rating from the FMCSA. They operate 767 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 03/28/2026 |
| Safety rating | Satisfactory | 03/28/2026 |
| Fleet size | 767 power units | 03/28/2026 |
| FMCSA inspections | 0 total inspections | 03/28/2026 |
| Van line affiliation | Affiliated with a national van line | Jun 2026 |
In Illinois, regulations on in-state moves and local movers are set forth by the Illinois Commerce Commission. To move household goods locally and intrastate, companies need to have a Certificate of Public Convenience and Necessity, so make sure the companies you’re considering have one and that it’s current. You can verify Jenkins & Key Moving & Storage's active status on the Illinois licensed movers database.
How moveBuddha rated Jenkins & Key Moving & Storage
Jenkins & Key Moving & Storage earns a 4.2/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Jenkins & Key Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 3.84/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Jenkins & Key Moving & Storage
Customers praise Jenkins & Key Moving & Storage for their efficient service, helpful and professional staff, low pricing, and careful handling of belongings. Many cite lower costs compared to competitors and recommend the company for both moving and storage. Movers are frequently described as courteous, hard-working, and reliable. On the other hand, some clients express frustration over unprofessional interactions, inaccurate estimates, and inexperienced handling of furniture. Negative feedback includes complaints about customer service and payment handling. With 85% positive feedback from 27 reviews, Jenkins & Key outperforms most moving companies for consistency, affordability, and care, but should address occasional management and professionalism issues.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Jenkins & Key Moving & Storage cost?
Jenkins & Key Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Jenkins & Key Moving & Storage compare to other Decatur movers?
Jenkins & Key Moving & Storage ranks alongside the top full-service movers in Decatur on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Decatur movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.5 |
78% | A+ | ||
|
4.48 |
82% | A+ | ||
|
4.2 |
85% | A+ | ||
4.12 |
75% | A+ | ||
|
4.12 |
44% | NR | ||
|
4.16 |
91% | NR | ||
|
3.84 |
67% | N/A | ||
|
4.12 |
100% | NR |
How Jenkins & Key Moving & Storage's ratings compare to other Decatur movers
Jenkins & Key Moving & Storage earns a higher-than-average Yelp rating (4.2/5) across the 5 movers analyzed in Decatur, which carry an average Yelp rating of 3.6/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Jenkins & Key Moving & Storage | 4.2/5 | -- |
| Decatur movers | 3.6/5 | 5 movers |
| Illinois movers | 3.5/5 | 99 movers |
Final verdict: Jenkins & Key Moving & Storage
Jenkins & Key Moving & Storage earns a 4.2/5 moveBuddha score with 85% positive customer reviews across 27 verified reviews. With 70 years in business and 767 trucks operating across Illinois, Jenkins & Key Moving & Storage is a solid option to consider for Illinois moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Jenkins & Key Moving & Storage
Is Jenkins & Key Moving & Storage a legitimate, licensed mover?
Yes. Jenkins & Key Moving & Storage holds active FMCSA registration. The company operates 767 trucks. You can verify their licensing status on the Illinois state regulator database.
How does Jenkins & Key Moving & Storage's review score compare to other Illinois movers?
Jenkins & Key Moving & Storage earns 85% positive customer reviews across 27 verified customer reviews. Its composite moveBuddha score is 4.2/5.
What services does Jenkins & Key Moving & Storage offer?
Jenkins & Key Moving & Storage is a full-service mover operating in Illinois. The company operates 767 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Jenkins & Key Moving & Storage require a deposit?
Deposit requirements for Jenkins & Key Moving & Storage depend on the type and timing of your move. Most Illinois full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Jenkins & Key Moving & Storage been in business?
Jenkins & Key Moving & Storage has been in business for 70 years, founded in 1956. The company holds active FMCSA registration.
Is Jenkins & Key Moving & Storage associated with a van line?
Yes. Jenkins & Key Moving & Storage is a local affiliate of a national van line. Learn what van lines are. Affiliation with a van line means access to a national network of resources and reputation, paired with local service attention.
How do I choose the right Decatur moving company?
To pick the best Decatur mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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