Jenkins & Key Moving & Storage Review 2026 (Urbana, IL)
Fact Checked by:
Positive
Reviews
87%
across 31 reviews
moveBuddha
Score
4.3/5
based on moveBuddha methodology
Years in
Business
71
founded 1955
FMCSA
Status
Active
Satisfactory rating
Jenkins & Key Moving & Storage is a 4.3/5-rated Illinois full-service mover, operating since 1955 (71 years in business). Jenkins & Key Moving & Storage earns 87% positive reviews across 31 verified customer reviews. The company holds active FMCSA registration with a satisfactory safety rating and operates 767 trucks. All ratings reflect moveBuddha's independent analysis.
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Jenkins & Key Moving & Storage at a glance
- Track record: 71 years in business with 87% positive customer reviews (31 verified reviews)
- Scale: 767 trucks operating across Illinois
- Industry experience: 4.72/5
- Customer service: 4.14/5
- Review quality: 4.16/5
- Quote accuracy: 4.14/5
Jenkins & Key Moving & Storage's services
- Full-service moving
- Packing
- Interstate moving
- Local (intrastate) moving
- International moving
- Storage: Offered by 40% of Decatur movers (60% nationally)
What this Jenkins & Key Moving & Storage review covers
Variety of services
Affordable rates
Quick response times
Efficient service
Friendly and approachable staff
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Jenkins & Key Moving & Storage has been in business for 71 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Jenkins & Key Moving & Storage has about 87% positive reviews across roughly 31 total reviews, with an average Yelp rating of 4.2.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Jenkins & Key Moving & Storage. Discounts may be available for groups like seniors.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Jenkins & Key Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
Jenkins & Key provided an in-person estimate several hundred dollars below another option, with additional services included. The staff were great, nothing was broken, and the final price came in under the estimate.
These guys stepped up and moved us quickly and efficiently, with great care to keep our belongings in good shape. They will definitely be my first call in the future.
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What do customers say about Jenkins & Key Moving & Storage?
Jenkins & Key Moving & Storage pulls in 87% positive reviews out of 31 verified ratings from multiple platforms, 13% negative, and 0% neutral.
What customers like most about Jenkins & Key Moving & Storage
- Variety of services: Customers liked having access to packing, storage, and specialty item handling all in one place with Jenkins & Key Moving & Storage.
- Affordable rates: Many reviewers found Jenkins & Key Moving & Storage to be more budget-friendly than competitors without sacrificing quality.
- Quick response times: Customer support at Jenkins & Key Moving & Storage was often noted for responding to questions or concerns almost immediately
- Efficient service: Many customers praise Jenkins & Key Moving & Storage for completing moves smoothly and with minimal downtime.
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at Jenkins & Key Moving & Storage.
Most common complaints about Jenkins & Key Moving & Storage
- Poor complaint handling: Customers expressed frustration over how slowly or dismissively their complaints were handled.
- Unfriendly or rude staff: A few customers felt disrespected by curt or unhelpful movers or office staff.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Jenkins & Key Moving & Storage clients.
Did you move with Jenkins & Key Moving & Storage? Tell us how it went.
Leave a ReviewPositive Jenkins & Key Moving & Storage Reviews
B.A. Davis-Howe, Google
Jenkins & Key provided an in-person estimate several hundred dollars below another option, with additional services included. The staff were great, nothing was broken, and the final price came in under the estimate.
Shawn Quigley, Google
These guys stepped up and moved us quickly and efficiently, with great care to keep our belongings in good shape. They will definitely be my first call in the future.
My experiences included getting a quote, loading, unloading, storage, and moving. The staff were kind, helpful, and efficient, with more than reasonable pricing.
Negative Jenkins & Key Moving & Storage Reviews
The company placed me on a no-move list without informing me directly. A mover forgot the TV, and I felt this could have been handled in a professional manner.
Workers took at least twice as long to load and unload as any other move. The final cost exceeded the estimate despite a guarantee, and management handled payment poorly.
Yelp
Bob Jenkins seemed rude during the estimate and was incredibly rude over the phone when I canceled. He asked if another company was cheaper, then grunted and said 'Whatever.'
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Is Jenkins & Key Moving & Storage licensed & insured?
Yes. Jenkins & Key Moving & Storage is FMCSA-registered and active, operating under the legal name WHEATON VAN LINES INC. It carries a satisfactory FMCSA safety rating. The company runs 767 trucks. moveBuddha verifies all licensing data directly against FMCSA records.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 09/03/2026 |
| Safety rating | Satisfactory | 09/03/2026 |
| Fleet size | 767 power units | 09/03/2026 |
| Van line affiliation | Affiliated with a national van line | Nov 2026 |
In Illinois, regulations on in-state moves and local movers are set forth by the Illinois Commerce Commission. To move household goods locally and intrastate, companies need to have a Certificate of Public Convenience and Necessity, so make sure the companies you’re considering have one and that it’s current. You can verify Jenkins & Key Moving & Storage's active status on the Illinois licensed movers database.
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How moveBuddha rated Jenkins & Key Moving & Storage
Jenkins & Key Moving & Storage earns a 4.3/5 composite rating based on moveBuddha's editorial rating categories. That's above the 3.8/5 average among Decatur movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Jenkins & Key Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Jenkins & Key Moving & Storage
In-person estimates, budget-friendly storage: Customers rate the company positively in 87% of 31 reviews. Common highlights include fair pricing, low storage fees, prompt crews, careful handling, and efficient moves, though some report charges above estimates. Complaints focus on rude management, poor communication, missed items, and slow work.
Ratings based on moveBuddha's research methodology, updated November 2026.
How much does Jenkins & Key Moving & Storage cost?
Jenkins & Key Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Illinois move
$1,382 – $3,416
How does Jenkins & Key Moving & Storage compare to other Decatur movers?
Jenkins & Key Moving & Storage ranks alongside the top full-service movers in Decatur on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Decatur movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.56 |
85% | A+ | ||
|
4.52 |
93% | A+ | ||
|
4.3 |
87% | A+ | ||
|
4.26 |
87% | NR | ||
4.12 |
89% | A+ | ||
|
4.08 |
43% | N/A | ||
|
3.84 |
94% | N/A | ||
|
4.12 |
100% | N/A | ||
|
3.66 |
67% | A+ | ||
|
4.36 |
95% | N/A |
How Jenkins & Key Moving & Storage's ratings compare to other Decatur movers
Jenkins & Key Moving & Storage's Yelp rating (4.2/5) is in line with the average across the 5 movers analyzed in Decatur, which carry an average Yelp rating of 4.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Jenkins & Key Moving & Storage | 4.2/5 | -- |
| Decatur movers | 4.0/5 | 5 movers |
| Illinois movers | 3.5/5 | 295 movers |
Final verdict: Jenkins & Key Moving & Storage
Jenkins & Key Moving & Storage earns a 4.3/5 moveBuddha score, backed by 87% positive customer reviews across 31 verified reviews. Over 71 years in business and 767 trucks operating across Illinois, Jenkins & Key Moving & Storage has built a reputation for variety of services and affordable rates, making it worth a look for your Illinois move.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
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FAQs about Jenkins & Key Moving & Storage
How does Jenkins & Key Moving & Storage's review score compare to other Illinois movers?
Jenkins & Key Moving & Storage earns 87% positive customer reviews across 31 verified customer reviews. Its composite moveBuddha score is 4.3/5. That's above the 85% average among Decatur movers, and below the 88% Illinois average.
What services does Jenkins & Key Moving & Storage offer?
Jenkins & Key Moving & Storage is a full-service mover operating in Illinois. The company operates 767 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Jenkins & Key Moving & Storage require a deposit?
How much deposit Jenkins & Key Moving & Storage asks for depends on your move type and timing. Most Illinois full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Jenkins & Key Moving & Storage been in business?
Jenkins & Key Moving & Storage has been in business for 71 years, founded in 1955. The company is FMCSA-registered and active.
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