Up & Down Movers Review
Fact Checked by:
Positive Reviews
79%
across 120 reviews
moveBuddha Score
4.0/5
based on moveBuddha methodology
Years in Business
0
founded 2026
Up & Down Movers is a 4.0/5-rated Connecticut full-service mover, operating since 2026 (0 years in business). Up & Down Movers earns 79% positive reviews across 120 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Up & Down Movers at a glance
- Track record: 0 years in business with 79% positive customer reviews across 120 verified reviews.
- Industry experience: 4.14/5
- Customer service: 3.86/5
- Review quality: 3.84/5
- Quote accuracy: 3.96/5
What this review covers
Efficient service
Careful handling
Professional and polite staff
Affordable rates
Quick moving process
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Company stats
Read full reviewIndustry experience 4.1
Companies with more years in business often outperform newer competitors. Up & Down Movers has been in business for many years, demonstrating strong staying power in a competitive industry with services like intrastate moving and office moving.
Review quality 3.8
Customer reviews are the clearest window into a mover’s reputation. Up & Down Movers has about 79% positive reviews across roughly 120 total reviews, with an average Yelp rating of 3.3.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Up & Down Movers.
Customer service 3.8
From responsiveness to follow-through, customer service is a big differentiator. Up & Down Movers emphasizes clear communication, careful handling.
Recent reviews
"They were extremely friendly and efficient. I asked them to bring extra padding for my 55inch flatscreen TV and mattress cover, and they brought that and extra blankets for protecting other furniture."
"They worked very professionally from arriving on time to moving stuff diligently and carefully. There was no damage to our stuff nor houses. Quote was reasonable and we ended up paying for 4hrs of service plus tip, and there was no hidden fee."
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What do customers say about Up & Down Movers?
Across 120 verified customer reviews from multiple platforms, 79% are positive, 19% are negative, and 2% are neutral.
What customers like most about Up & Down Movers
- Efficient service: Many customers praise Up & Down Movers for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Up & Down Movers's attention to detail.
- Professional and polite staff: Customers say the Up & Down Movers's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Affordable rates: Many reviewers found Up & Down Movers to be more budget-friendly than competitors without sacrificing quality.
- Quick moving process: The team at Up & Down Movers often gets the job done faster than expected, saving clients time.
Most common complaints about Up & Down Movers
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Up & Down Movers clients.
Positive Up & Down Movers Reviews
Yelp
"They were extremely friendly and efficient. I asked them to bring extra padding for my 55inch flatscreen TV and mattress cover, and they brought that and extra blankets for protecting other furniture."
Yelp
"They worked very professionally from arriving on time to moving stuff diligently and carefully. There was no damage to our stuff nor houses. Quote was reasonable and we ended up paying for 4hrs of service plus tip, and there was no hidden fee."
Yelp
"Up & Down movers did a great job of moving over 20 boxes, suitcases, and a bed up four flights of stairs. They were quick, friendly, and reasonably priced ($75 an hour for two movers). I would definitely recommend them."
Negative Up & Down Movers Reviews
Yelp
"They quoted us $500 and tried charging $1,467 and change, after the move...completely damaged most of the furniture because they just wanted to get it on and off the truck as fast as possible and had little care for the quality of their job."
Yelp
"Please pay attention to the negative reviews and do not hire Up & Down movers if you care about your furniture....company had a reimbursement policy in place. However, as soon as I mentioned this...they began to avoid my calls and stop answering my e-mails."
Yelp
"My sons TV's screen was cracked during the move...Numerous calls and emails over the past 2 weeks resulted in no response from Aaron...company is not insured...A reputable company stands behind their services. That is not the case with this company."
Neutral Up & Down Movers Reviews
Yelp
"They were okay..I used them to move from new haven to Hamden. Saw my guys on their cellphones and they took way to long to get from my old apartment to my new one. Positives: friendly, prepared, no damage, reasonable cost."
Yelp
"The movers were good, service good, only advice is make sure they make it clear to you how they are going to charge you for everything because they are not very clear and you will be overcharged if you are not careful."
How moveBuddha rated Up & Down Movers
Up & Down Movers earns a 4.0/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Up & Down Movers | What it measures |
|---|---|---|
| Industry experience | 4.14/5 | Years in operation, fleet size & locations |
| Review quality | 3.84/5 | Volume & sentiment of customer reviews |
| Customer service | 3.86/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of Up & Down Movers
Customers rave about Up & Down Movers for their speed, careful handling, courteous staff, fair pricing, and efficient process. In nearly four out of five feedback responses, people praise the movers for arriving promptly, finishing jobs quickly, and taking extra care with fragile or valuable items. Many describe the staff as professional and polite, often noting affordable rates as a standout benefit compared to other moving services. Clients also value the company’s clear estimates and willingness to accommodate last-minute requests. On the downside, some input describes incidents like furniture damage, late arrivals, and surprise charges. Complaints focus on slow or incomplete resolutions to damages and delayed deliveries, with several noting unhelpful management or difficulties with follow-up. Compared to typical moving companies, Up & Down Movers earns praise for affordability and friendly movers, but reliability and claim resolution sometimes fall short of expectations. This analysis covers 120 pieces of input, with 79% expressing satisfaction.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Up & Down Movers cost?
Up & Down Movers does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Up & Down Movers compare to other New Haven movers?
Up & Down Movers ranks alongside the top full-service movers in New Haven on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top New Haven movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.56 |
83% | F | ||
|
4.5 |
92% | A+ | ||
|
4.7 |
94% | A+ | ||
|
4.38 |
80% | A+ | ||
|
4.48 |
88% | A+ | ||
|
4.64 |
85% | A+ | ||
|
4.58 |
97% | A+ | ||
|
4.36 |
97% | C+ | ||
|
4.48 |
51% | A+ | ||
|
4.34 |
88% | A+ |
How Up & Down Movers's ratings compare to other New Haven movers
Up & Down Movers's Yelp rating (3.3/5) is in line with the average across the 56 movers analyzed in New Haven, which carry an average Yelp rating of 3.5/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Up & Down Movers | 3.3/5 | -- |
| New Haven movers | 3.5/5 | 56 movers |
| Connecticut movers | 3.3/5 | 54 movers |
Final verdict: Up & Down Movers
Up & Down Movers earns a 4.0/5 moveBuddha score with 79% positive customer reviews across 120 verified reviews. With 0 years in business, Up & Down Movers is a solid option to consider for Connecticut moves.
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Up & Down Movers
How does Up & Down Movers's review score compare to other Connecticut movers?
Up & Down Movers earns 79% positive customer reviews across 120 verified customer reviews. Its composite moveBuddha score is 4.0/5.
What services does Up & Down Movers offer?
Up & Down Movers is a full-service mover operating in Connecticut. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Up & Down Movers require a deposit?
Deposit requirements for Up & Down Movers depend on the type and timing of your move. Most Connecticut full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Up & Down Movers been in business?
Up & Down Movers has been in business for 0 years, founded in 2026.
How do I choose the right New Haven moving company?
To pick the best New Haven mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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