Cross Town Moves Review
Fact Checked by:
Positive Reviews
84%
across 99 reviews
moveBuddha Score
4.6/5
based on moveBuddha methodology
Years in Business
25
founded 2001
Cross Town Moves is a 4.6/5-rated Oregon full-service mover, operating since 2001 (25 years in business). Cross Town Moves earns 84% positive reviews across 99 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Cross Town Moves at a glance
- Track record: 25 years in business with 84% positive customer reviews across 99 verified reviews.
- Industry experience: 5/5
- Customer service: 4.72/5
- Review quality: 4.5/5
- Quote accuracy: 4.14/5
What this review covers
Professional and polite staff
Efficient service
Careful handling
Friendly and approachable staff
Good communication
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Cross Town Moves has been in business for 25 years, demonstrating strong staying power in a competitive industry with services like interstate moving and intrastate moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Cross Town Moves has about 84% positive reviews across roughly 99 total reviews, with an average Yelp rating of 3.9.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Cross Town Moves.
Customer service 4.7
From responsiveness to follow-through, customer service is a big differentiator. Cross Town Moves emphasizes clear communication, careful handling.
Recent reviews
Hands down the best movers we've experienced. The crew was on time, courteous, efficient, and took great care handling everything—no damage at all. Extremely accommodating and positive the entire move.
100% recommended these guys! On time, friendly, not one thing broken or damaged. Worth the price to protect your back and your stuff.
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What do customers say about Cross Town Moves?
Across 99 verified customer reviews from multiple platforms, 84% are positive, 10% are negative, and 6% are neutral.
What customers like most about Cross Town Moves
- Professional and polite staff: Customers say the Cross Town Moves's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise Cross Town Moves for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Cross Town Moves's attention to detail.
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at Cross Town Moves.
- Good communication: Reviewers frequently mention clear, consistent updates from Cross Town Moves throughout the moving process.
Most common complaints about Cross Town Moves
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Security issues:
- Unprofessional behavior: Complaints included movers using foul language, showing up late, or acting inappropriately.
Positive Cross Town Moves Reviews
Yelp
Hands down the best movers we've experienced. The crew was on time, courteous, efficient, and took great care handling everything—no damage at all. Extremely accommodating and positive the entire move.
Yelp
100% recommended these guys! On time, friendly, not one thing broken or damaged. Worth the price to protect your back and your stuff.
Yelp
Cody, Leo & Tim were very professional and very friendly. They worked efficiently and quickly too! I definitely would recommend Cross Town Movers!!
Negative Cross Town Moves Reviews
Yelp
They dropped a mattress in mud, broke a lamp base, and a Bose radio; left items in the truck and didn't mention insurance—refund was minimal after repeated calls.
Kent Kendall, Google
Units broken into; unreliable security. Cameras outdated, unclear footage, and unable to catch responsible parties. Very disappointed with facility response.
Yelp
We had to 'babysit' the movers. Slow packing and poor truck loading. Final bill had an unexpected travel fee not quoted. Won't use again.
Neutral Cross Town Moves Reviews
Yelp
Sales guy, Larry, was excellent. Loaders/unloaders average. Corporate follow through inferior and slow to return money due. Successful interstate move, but needed much effort from us.
Yelp
These guys do a fair job. Drawers left unpacked, boxes missed truck, no post-packing walk through. Said they'd call, but never got back to me.
Ken Roberts, Google
Friendly staff glad they were there
How moveBuddha rated Cross Town Moves
Cross Town Moves earns a 4.6/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Cross Town Moves | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 4.72/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Cross Town Moves
Moving or storing your belongings in Salem? Cross Town Moves earns praise from most customers—reviewers frequently highlight the team’s professionalism, helpful attitude, efficient work, strong communication, and careful handling of items. Efficient movers and easy communication set them apart from many competitors and are consistently mentioned as key strengths. Many customers return for multiple moves, appreciating staff who are courteous and go above and beyond. On the downside, some customers experienced significant issues—property damage, lost items, or concerns about security at the storage facility. Negative feedback points to a lack of accountability during break-ins and occasional poor customer service. Still, positives far outweigh the negatives: 99 reviews analyzed showed 83.8% positive feedback.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Cross Town Moves cost?
Cross Town Moves does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Cross Town Moves compare to other Salem movers?
Cross Town Moves ranks alongside the top full-service movers in Salem on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Salem movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.58 |
76% | A+ | ||
|
4.6 |
84% | A+ | ||
|
4.48 |
89% | A | ||
|
4.58 |
89% | A+ | ||
|
4.58 |
98% | A+ | ||
|
4.52 |
75% | A+ | ||
|
4.58 |
93% | A+ | ||
|
4.5 |
68% | NR | ||
|
4.34 |
79% | A+ | ||
|
4.48 |
94% | A+ |
How Cross Town Moves's ratings compare to other Salem movers
Cross Town Moves's Yelp rating (3.9/5) is in line with the average across the 12 movers analyzed in Salem, which carry an average Yelp rating of 4.1/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Cross Town Moves | 3.9/5 | -- |
| Salem movers | 4.1/5 | 12 movers |
| Oregon movers | 3.9/5 | 36 movers |
Final verdict: Cross Town Moves
Cross Town Moves earns a 4.6/5 moveBuddha score with 84% positive customer reviews across 99 verified reviews. With 25 years in business, Cross Town Moves is a solid option to consider for Oregon moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Cross Town Moves
How does Cross Town Moves's review score compare to other Oregon movers?
Cross Town Moves earns 84% positive customer reviews across 99 verified customer reviews. Its composite moveBuddha score is 4.6/5.
What services does Cross Town Moves offer?
Cross Town Moves is a full-service mover operating in Oregon. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Cross Town Moves require a deposit?
Deposit requirements for Cross Town Moves depend on the type and timing of your move. Most Oregon full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Cross Town Moves been in business?
Cross Town Moves has been in business for 25 years, founded in 2001.
How do I choose the right Salem moving company?
To pick the best Salem mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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