Charter Transportation, Inc. Review 2026 (Elk Grove Village, IL)
Fact Checked by:
Positive
Reviews
44%
across 85 reviews
moveBuddha
Score
3.3/5
based on moveBuddha methodology
Charter Transportation, Inc. is a 3.3/5-rated Illinois full-service mover. Charter Transportation, Inc. earns 44% positive reviews across 85 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Charter Transportation, Inc. at a glance
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 3.76/5
Charter Transportation, Inc.'s services
- Packing
- Interstate moving
- Local (intrastate) moving
What this Charter Transportation, Inc. review covers
Professional and polite staff
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. Charter Transportation, Inc. has been in business for many years, demonstrating strong staying power in a competitive industry with services like interstate moving and intrastate moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. Charter Transportation, Inc. has about 44% positive reviews across roughly 85 total reviews.
Quote accuracy 3.7
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Charter Transportation, Inc..
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. Charter Transportation, Inc. emphasizes clear communication, careful handling.
Recent reviews
This mover was incredible overall. The courtesy and respect were top notch. They were well at communicating with me. Very careful with my belongings.
The moving crew was very professional and worked hard. They set everything up how I requested, and were friendly as well
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What do customers say about Charter Transportation, Inc.?
Charter Transportation, Inc. pulls in 44% positive reviews out of 85 verified ratings from multiple platforms, 57% negative, and 0% neutral.
What customers like most about Charter Transportation, Inc.
- Professional and polite staff: Customers say the Charter Transportation, Inc.'s crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at Charter Transportation, Inc..
- Efficient service: Many customers praise Charter Transportation, Inc. for completing moves smoothly and with minimal downtime.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
Most common complaints about Charter Transportation, Inc.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
Positive Charter Transportation, Inc. Reviews
Chad Toland, Google
This mover was incredible overall. The courtesy and respect were top notch. They were well at communicating with me. Very careful with my belongings.
Jessica Jamtaas, Google
The moving crew was very professional and worked hard. They set everything up how I requested, and were friendly as well
Conni Kim, Google
Charter Transportation was amazing with my move. They really took care of my items and I was pleased to see that there was minimal damages. They were efficient, professional, and an amazing team.
Negative Charter Transportation, Inc. Reviews
Benjy Benjamin, Google
Majority of our items came damaged, completely broken, or just missing completely. Don’t use this moving service if you’re looking for a stress free move.
Thomas Ross, Google
Upon arrival to new location that's when things began to unravel, some items were lost. They broke my TV and told me I should be able to file a claim. It's been weeks and I'm not getting feedback.
Julee Beck, Google
Our items were picked up 6/10 with a date of no later than 6/24 to be delivered. Still no items. Every time we call or email for an update no one responds. Very unprofessional.
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How moveBuddha rated Charter Transportation, Inc.
Charter Transportation, Inc. earns a 3.3/5 composite rating based on moveBuddha's editorial rating categories. That's below the 3.7/5 average among Elk Grove Village movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Charter Transportation, Inc. | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.76/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of Charter Transportation, Inc.
Smooth moves earn strong praise, but broken belongings shape the biggest concerns. Across 85 reviews, 43.5% were positive, 56.5% negative, and none neutral. Positive customer feedback highlights professional and polite staff, friendly crews, efficient packing and delivery, and helpful drivers who communicate well and follow setup requests. Negative input centers on broken items, lost property, late shipments, weak updates, and difficult claims handling. Some long-term military customers called Charter their best move among many, while others called it their worst and recommended choosing another mover. The main gap is consistent care and accountability from pickup through claims.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does Charter Transportation, Inc. cost?
Charter Transportation, Inc. does not publish standard hourly rates or flat-fee pricing publicly. Movers in Elk Grove Village charge an average of $119/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Illinois move
$1,382 – $3,416
How does Charter Transportation, Inc. compare to other Elk Grove Village movers?
Charter Transportation, Inc. ranks alongside the top full-service movers in Elk Grove Village on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Elk Grove Village movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.7 |
93% | A+ | ||
|
4.76 |
97% | A+ | ||
|
4.62 |
95% | A+ | ||
|
4.52 |
69% | A+ | ||
|
4.66 |
97% | C | ||
|
4.72 |
97% | A+ | ||
|
4.48 |
84% | A+ | ||
|
4.52 |
86% | A | ||
|
4.58 |
85% | A+ | ||
|
4.64 |
97% | A+ |
Final verdict: Charter Transportation, Inc.
Charter Transportation, Inc. earns a 3.3/5 moveBuddha score, backed by 44% positive customer reviews across 85 verified reviews. Charter Transportation, Inc. has built a reputation for professional and polite staff and friendly and approachable staff, making it worth a look for your Illinois move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about Charter Transportation, Inc.
How long has Charter Transportation, Inc. been in business?
Charter Transportation, Inc.'s exact founding year is not publicly listed.
How does Charter Transportation, Inc.'s review score compare to other Illinois movers?
Charter Transportation, Inc. earns 44% positive customer reviews across 85 verified customer reviews. Its composite moveBuddha score is 3.3/5. That's below the 89% average among Elk Grove Village movers, and below the 88% Illinois average.
Does Charter Transportation, Inc. require a deposit?
How much deposit Charter Transportation, Inc. asks for depends on your move type and timing. Most Illinois full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How do I choose the right Elk Grove Village moving company?
To pick the best Elk Grove Village mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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