Collins Family Movers, Inc. Review
Fact Checked by:
Positive Reviews
92%
across 856 reviews
moveBuddha Score
4.3/5
based on moveBuddha methodology
Years in Business
17
founded 2009
Collins Family Movers, Inc. is a 4.3/5-rated Illinois full-service mover, operating since 2009 (17 years in business). Collins Family Movers, Inc. earns 92% positive reviews across 856 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Collins Family Movers, Inc. at a glance
- Track record: 17 years in business with 92% positive customer reviews across 856 verified reviews.
- Industry experience: 5/5
- Customer service: 4.14/5
- Review quality: 4.16/5
- Quote accuracy: 44/5
What this review covers
Efficient service
Professional and polite staff
Careful handling
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Collins Family Movers, Inc. has been in business for 17 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Collins Family Movers, Inc. has about 92% positive reviews across roughly 856 total reviews, with an average Yelp rating of 4.6.
Quote accuracy 4.0
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Collins Family Movers, Inc., and Collins Family Movers, Inc. makes deposit expectations clear upfront.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Collins Family Movers, Inc. emphasizes clear communication, careful handling.
Recent reviews
"I had the best moving experience! Ivan and Joel were on time, communicative, neat, friendly, and moved all my things quickly and safely. They handled a tricky move into a third-floor Chicago building expertly."
"Outstanding service from Collins Family Movers! They exceeded my expectations—punctual, professional, handled my belongings with care, and transparent pricing. Highly recommend to anyone in need of reliable and efficient movers."
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What do customers say about Collins Family Movers, Inc.?
Across 856 verified customer reviews from multiple platforms, 92% are positive, 8% are negative, and 1% are neutral.
What customers like most about Collins Family Movers, Inc.
- Efficient service: Many customers praise Collins Family Movers, Inc. for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Collins Family Movers, Inc.'s crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Collins Family Movers, Inc.'s attention to detail.
- Quick moving process: The team at Collins Family Movers, Inc. often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Collins Family Movers, Inc. throughout the moving process.
Most common complaints about Collins Family Movers, Inc.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Higher-than-expected costs: Final bills were occasionally much higher than initial estimates, upsetting customers.
Positive Collins Family Movers, Inc. Reviews
"I had the best moving experience! Ivan and Joel were on time, communicative, neat, friendly, and moved all my things quickly and safely. They handled a tricky move into a third-floor Chicago building expertly."
Carlos Jimenez, Google
"Outstanding service from Collins Family Movers! They exceeded my expectations—punctual, professional, handled my belongings with care, and transparent pricing. Highly recommend to anyone in need of reliable and efficient movers."
Dhanush Gummalla, Google
"They managed our move from a third-floor walk-up with remarkable efficiency. The team was punctual, fully equipped, and carefully wrapped all our furniture. Communication was smooth, and they went above and beyond—highly recommended for a stress-free move!"
Negative Collins Family Movers, Inc. Reviews
"Dropped furniture while moving, scratched floors, damaged furniture during reassembly. Comp'd $300 in damages, but more found later. A family heirloom table was broken beyond basic repair."
Yelp
"Despite providing a detailed inventory and a binding rate, the owner demanded more fees on moving day. Crew arrived late, acted unprofessionally, and left unpacked goods behind so they could catch a flight."
"They underestimated how many movers were needed; movers complained and refused to move heavy things. Left a deep abrasion in my new hardwood floors and damage was not handled well. Do not recommend if you have anything heavy."
Neutral Collins Family Movers, Inc. Reviews
Yelp
"It wasn't a completely smooth moving experience, but it wasn't terrible either. The truck was too small and I had to take multiple trips alone. The movers did work quickly and nothing broke."
Yelp
"They're listed on Yelp with piano moving as one of their services, but in practice they only deliver, not move items up stairs or around corners. Nice in communications though."
Yelp
"Great movers but Richard lied about being a licensed mover. In a pinch, I used them anyway and they did a great job, but honesty goes a long way."
How moveBuddha rated Collins Family Movers, Inc.
Collins Family Movers, Inc. earns a 4.3/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Collins Family Movers, Inc. | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.04/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Collins Family Movers, Inc.
Rave reviews set Collins Family Movers apart in Chicago. Out of 856 customer feedback items analyzed, 91.5% praised the company—one of the highest satisfaction rates among moving services. Clients consistently highlight the crew’s efficiency, professionalism, careful handling, fast moving, and clear communication. Many emphasize how staff made moving less stressful and more affordable than competitors. Multiple customers have relied on Collins for years and recommend them to family and friends. On the downside, some input describes issues like damaged items, late arrivals, and higher costs than quoted—mostly resulting from complex situations or communication lapses. Negative experiences are rare but involve property damage or delays, issues not uncommon in the industry but less frequent here than average. Few neutral reviews focus on minor miscommunications or unmet expectations. Collins Family Movers outperforms typical movers by delivering speed, reliability, and positive attitudes nearly every time, though customers with valuable or sensitive items should still clarify expectations and coverage in advance.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Collins Family Movers, Inc. cost?
Collins Family Movers, Inc. does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Illinois moving costs across all home sizes and service types, see our Illinois moving cost guide.
How does Collins Family Movers, Inc. compare to other Chicago movers?
Collins Family Movers, Inc. ranks alongside the top full-service movers in Chicago on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Chicago movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.76 |
96% | A+ | ||
|
4.7 |
73% | A+ | ||
|
4.7 |
88% | A+ | ||
|
4.7 |
91% | C | ||
|
4.64 |
93% | A+ | ||
|
4.62 |
92% | B+ | ||
|
4.62 |
75% | B- | ||
|
4.52 |
97% | A+ | ||
|
4.64 |
68% | A+ | ||
|
4.56 |
94% | C- |
How Collins Family Movers, Inc.'s ratings compare to other Chicago movers
Collins Family Movers, Inc. earns a higher-than-average Yelp rating (4.6/5) across the 68 movers analyzed in Chicago, which carry an average Yelp rating of 3.6/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Collins Family Movers, Inc. | 4.6/5 | -- |
| Chicago movers | 3.6/5 | 68 movers |
| Illinois movers | 3.5/5 | 99 movers |
Final verdict: Collins Family Movers, Inc.
Collins Family Movers, Inc. earns a 4.3/5 moveBuddha score with 92% positive customer reviews across 856 verified reviews. With 17 years in business, Collins Family Movers, Inc. is a solid option to consider for Illinois moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Collins Family Movers, Inc.
How does Collins Family Movers, Inc.'s review score compare to other Illinois movers?
Collins Family Movers, Inc. earns 92% positive customer reviews across 856 verified customer reviews. Its composite moveBuddha score is 4.3/5.
What services does Collins Family Movers, Inc. offer?
Collins Family Movers, Inc. is a full-service mover operating in Illinois. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Collins Family Movers, Inc. require a deposit?
Deposit requirements for Collins Family Movers, Inc. depend on the type and timing of your move. Most Illinois full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Collins Family Movers, Inc. been in business?
Collins Family Movers, Inc. has been in business for 17 years, founded in 2009.
How do I choose the right Chicago moving company?
To pick the best Chicago mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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