Soft Touch Moving & Storage Review
Fact Checked by:
Positive Reviews
80%
across 117 reviews
moveBuddha Score
4.5/5
based on moveBuddha methodology
Years in Business
18
founded 2008
FMCSA Status
Active
Conditional rating
Soft Touch Moving & Storage is a 4.5/5-rated Indiana full-service mover, operating since 2008 (18 years in business). Soft Touch Moving & Storage earns 80% positive reviews across 117 verified customer reviews. The company holds active FMCSA registration with a conditional safety rating and operates 7 trucks. All ratings reflect moveBuddha's independent analysis.
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Soft Touch Moving & Storage at a glance
- Track record: 18 years in business with 80% positive customer reviews across 117 verified reviews.
- Scale: 7 trucks operating across Indiana
- Industry experience: 4.72/5
- Customer service: 5/5
- Review quality: 4.16/5
- Quote accuracy: 44/5
What this review covers
Professional and polite staff
Efficient service
Careful handling
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Soft Touch Moving & Storage has been in business for 18 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and interstate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Soft Touch Moving & Storage has about 80% positive reviews across roughly 117 total reviews, with an average Yelp rating of 1.8.
Quote accuracy 4.0
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Soft Touch Moving & Storage.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Soft Touch Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"Timely, caring, professional, and affordable. The crew showed up on time with the right size truck and finished $200 under estimate. They took time to move everything carefully without damaging any furniture."
"Movers were friendly and efficient, handled our belongings with care. The process was smooth, and the team communicated well at every step. Would recommend without reservations."
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What do customers say about Soft Touch Moving & Storage?
Across 117 verified customer reviews from multiple platforms, 80% are positive, 17% are negative, and 3% are neutral.
What customers like most about Soft Touch Moving & Storage
- Professional and polite staff: Customers say the Soft Touch Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise Soft Touch Moving & Storage for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Soft Touch Moving & Storage's attention to detail.
- Quick moving process: The team at Soft Touch Moving & Storage often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Soft Touch Moving & Storage throughout the moving process.
Most common complaints about Soft Touch Moving & Storage
- Unprofessional behavior: Complaints included movers using foul language, showing up late, or acting inappropriately.
- Lack of communication: Poor or inconsistent updates from Soft Touch Moving & Storage left some customers feeling in the dark.
- Damage to items: Some customers reported that items were damaged during packing or loading.
Positive Soft Touch Moving & Storage Reviews
"Timely, caring, professional, and affordable. The crew showed up on time with the right size truck and finished $200 under estimate. They took time to move everything carefully without damaging any furniture."
"Movers were friendly and efficient, handled our belongings with care. The process was smooth, and the team communicated well at every step. Would recommend without reservations."
"I can’t recommend these folks highly enough! Interstate move went smoothly, team answered every question, and everything arrived in perfect condition. Reasonable pricing and excellent peace of mind."
Negative Soft Touch Moving & Storage Reviews
"Over 11 hours late to scheduled moving time. Very unprofessional, would not answer phones."
Yelp
"Movers were great. The office and the manager, or whatever he is, was not. Yelling at me on the phone, difficult to communicate with. Would never use again."
"Picture the worst case moving scenario... rude, combative lead mover. Damaged new pieces and apartment. Manager only fixed part of it. Stuck with all other damages myself."
Neutral Soft Touch Moving & Storage Reviews
"We moved locally this week and quote was $850-1050. Actual price was $1350. Be careful about the initial low-ball quote. Movers didn’t use a strap to move piano but nothing broke."
"The moving crew was FANTASTIC. But the pricing felt unpredictable, the contract was confusing, and I never received an itemized receipt at the end."
"Movers were hard-working, management handled misunderstandings properly. But they didn’t have tools to disassemble, big communication errors, and I had to pay extra for things they didn’t do."
Is Soft Touch Moving & Storage licensed & insured?
Yes. Soft Touch Moving & Storage holds active FMCSA registration under the legal name A CRAFT MOVING AND STORAGE INC. The company holds a conditional safety rating from the FMCSA. They operate 7 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 03/22/2026 |
| Safety rating | Conditional | 03/22/2026 |
| Fleet size | 7 power units | 03/22/2026 |
| FMCSA inspections | 0 total inspections | 03/22/2026 |
The Indiana Department of Transportation (INDOT) regulate movers operating within Indiana and issue moving companies Indiana Households Goods Carriers Numbers. Check to make sure prospective movers have one and that it’s up to date. You can verify Soft Touch Moving & Storage's active status on the Indiana licensed movers database.
How moveBuddha rated Soft Touch Moving & Storage
Soft Touch Moving & Storage earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Soft Touch Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.04/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Soft Touch Moving & Storage
Moving with a personal touch is the company’s signature according to 117 customer feedback entries. More than four out of five customers gave Soft Touch Moving & Storage a positive review, often citing respect, professionalism, and efficiency as standout traits. Many described staff as friendly, detail-oriented, and highly communicative, which led to stress-free moves and careful handling of belongings. Efficient service, punctuality, and accurate cost estimates attracted further praise, with numerous clients appreciating the courtesy and skill of the team. On the other hand, negative feedback highlighted frustration with inconsistent communication, unprofessional interactions, and some damage to possessions or property. A handful of customers experienced lost items, significant delays, or unfriendly management, which tarnished their experience. While the large majority enjoyed reliable, reasonably priced moves and attentive service, a small segment reported issues uncommon among top competitors. The overall input suggests that Soft Touch stands out for its responsive, careful crews and well-organized moves but should focus on improving communication and professionalism to reach a gold standard in the industry.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Soft Touch Moving & Storage cost?
Soft Touch Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Soft Touch Moving & Storage compare to other Bloomington movers?
Soft Touch Moving & Storage ranks alongside the top full-service movers in Bloomington on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Bloomington movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.56 |
91% | A+ | ||
|
4.5 |
80% | A+ | ||
|
4.56 |
61% | A+ | ||
|
4.5 |
72% | A+ | ||
|
4.36 |
94% | A+ | ||
|
4.44 |
89% | A+ | ||
|
4.52 |
32% | A+ | ||
|
4.44 |
89% | A+ | ||
|
4.44 |
77% | A+ | ||
|
4.5 |
75% | F |
How Soft Touch Moving & Storage's ratings compare to other Bloomington movers
Soft Touch Moving & Storage's Yelp rating (1.8/5) is lower than the average across the 5 movers analyzed in Bloomington, which carry an average Yelp rating of 2.8/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Soft Touch Moving & Storage | 1.8/5 | -- |
| Bloomington movers | 2.8/5 | 5 movers |
| Indiana movers | 3.1/5 | 59 movers |
Final verdict: Soft Touch Moving & Storage
Soft Touch Moving & Storage earns a 4.5/5 moveBuddha score with 80% positive customer reviews across 117 verified reviews. With 18 years in business and 7 trucks operating across Indiana, Soft Touch Moving & Storage is a solid option to consider for Indiana moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Soft Touch Moving & Storage
Is Soft Touch Moving & Storage a legitimate, licensed mover?
Yes. Soft Touch Moving & Storage holds active FMCSA registration. The company operates 7 trucks. You can verify their licensing status on the Indiana state regulator database.
How does Soft Touch Moving & Storage's review score compare to other Indiana movers?
Soft Touch Moving & Storage earns 80% positive customer reviews across 117 verified customer reviews. Its composite moveBuddha score is 4.5/5.
Why is Soft Touch Moving & Storage's Yelp rating lower than other sources?
Soft Touch Moving & Storage's 1.8/5 Yelp rating across 5 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Soft Touch Moving & Storage offer?
Soft Touch Moving & Storage is a full-service mover operating in Indiana. The company operates 7 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Soft Touch Moving & Storage require a deposit?
Deposit requirements for Soft Touch Moving & Storage depend on the type and timing of your move. Most Indiana full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Soft Touch Moving & Storage been in business?
Soft Touch Moving & Storage has been in business for 18 years, founded in 2008. The company holds active FMCSA registration.
How do I choose the right Bloomington moving company?
To pick the best Bloomington mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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