Professional Moving & Storage Review 2026 (Richmond, VA)
Fact Checked by:
Positive
Reviews
69%
across 111 reviews
moveBuddha
Score
4.3/5
based on moveBuddha methodology
Years in
Business
28
founded 1998
FMCSA
Status
Active
Satisfactory rating
Professional Moving & Storage is a 4.3/5-rated Virginia full-service mover, operating since 1998 (28 years in business). Professional Moving & Storage earns 69% positive reviews across 111 verified customer reviews. The company holds active FMCSA registration with a satisfactory safety rating and operates 3 trucks. All ratings reflect moveBuddha's independent analysis.
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Professional Moving & Storage at a glance
- Track record: 28 years in business with 69% positive customer reviews (111 verified reviews)
- Scale: 3 trucks operating across Virginia
- Industry experience: 5/5
- Customer service: 4.14/5
- Review quality: 4.16/5
- Quote accuracy: 3.96/5
Professional Moving & Storage's services
- Interstate moving
- Local (intrastate) moving
What this Professional Moving & Storage review covers
Quick response times
Good communication
Respectful of property
Careful handling
Professional and polite staff
Show details Hide details
Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Professional Moving & Storage has been in business for 28 years, demonstrating strong staying power in a competitive industry with services like interstate moving and intrastate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Professional Moving & Storage has about 69% positive reviews across roughly 111 total reviews, with an average Yelp rating of 1.8.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Professional Moving & Storage.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Professional Moving & Storage emphasizes clear communication.
Recent reviews
Many thanks to the wonderful staff. The movers were very professional and well trained for the task. This was my first time using professional movers, and it was an outstanding experience.
They responded promptly to my request and provided an estimate. The movers were courteous, taking very good care with my furniture.
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Address
Payment methods
What do customers say about Professional Moving & Storage?
Professional Moving & Storage pulls in 69% positive reviews out of 111 verified ratings from multiple platforms, 30% negative, and 1% neutral.
What customers like most about Professional Moving & Storage
- Quick response times: Customer support at Professional Moving & Storage was often noted for responding to questions or concerns almost immediately
- Good communication: Reviewers frequently mention clear, consistent updates from Professional Moving & Storage throughout the moving process.
- Respectful of property: Customers appreciated how carefully Professional Moving & Storage's team maneuvered furniture through tight spaces without damaging walls or floors.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Professional Moving & Storage's attention to detail.
- Professional and polite staff: Customers say the Professional Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
Most common complaints about Professional Moving & Storage
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Broken promises: Customers noted instances where Professional Moving & Storage failed to deliver on services that were initially guaranteed.
Did you move with Professional Moving & Storage? Tell us how it went.
Leave a ReviewPositive Professional Moving & Storage Reviews
Many thanks to the wonderful staff. The movers were very professional and well trained for the task. This was my first time using professional movers, and it was an outstanding experience.
They responded promptly to my request and provided an estimate. The movers were courteous, taking very good care with my furniture.
Great price $ and very professional ...on time and appreciated the communication thru out.. thank you All..
Negative Professional Moving & Storage Reviews
The furniture didn't show up at ALL Sunday; I left a message with the office asking what was going on. I never received a call back—still haven't.
Yelp
Driver did not call. I had to call him. Showed up 6 hours late. Resulted in missed appointments. Committed to finishing within a time that would allow me to make the appointment but did not.
They damaged or lost or destroyed 94 items, including furniture and antiques. They were late to load and late to unload.
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Is Professional Moving & Storage licensed & insured?
Yes. Professional Moving & Storage is FMCSA-registered and active, operating under the legal name PROFESSIONAL MOVING & STORAGE INC. It carries a satisfactory FMCSA safety rating. The company runs 3 trucks. moveBuddha verifies all licensing data directly against FMCSA records.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 07/25/2026 |
| Safety rating | Satisfactory | 07/25/2026 |
| Fleet size | 3 power units | 07/25/2026 |
| Van line affiliation | Affiliated with a national van line | Nov 2026 |
In addition to filing tariffs and complying with insurance, bond, and highway safety requirements, all intrastate moving companies in Virginia must have a certificate from the Virginia Department of Motor Vehicles (VaDMV). You can verify Professional Moving & Storage's active status on the Virginia licensed movers database.
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How moveBuddha rated Professional Moving & Storage
Professional Moving & Storage earns a 4.3/5 composite rating based on moveBuddha's editorial rating categories. That's above the 3.9/5 average among Richmond movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Professional Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.66/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Professional Moving & Storage
Last-minute rescues, long-haul support: Of 111 reviews, 69% are positive. Reviewers highlight responsive office help, clear updates, fair prices, and efficient crews for moves, storage, and special deliveries, though some report damage. Less satisfied customers describe missed appointments, late deliveries, rude treatment, and unresolved claims.
Ratings based on moveBuddha's research methodology, updated November 2026.
How much does Professional Moving & Storage cost?
Professional Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Movers in Richmond charge an average of $188/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Virginia move
$954 – $2,169
How does Professional Moving & Storage compare to other Richmond movers?
Professional Moving & Storage ranks alongside the top full-service movers in Richmond on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Richmond movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.58 |
87% | A+ | ||
|
4.58 |
98% | C | ||
|
4.48 |
79% | B | ||
|
4.48 |
78% | B- | ||
|
4.5 |
94% | A+ | ||
|
4.48 |
85% | A | ||
|
4.42 |
80% | A+ | ||
|
4.44 |
75% | C- | ||
|
4.34 |
98% | A+ | ||
|
4.36 |
86% | A+ |
How Professional Moving & Storage's ratings compare to other Richmond movers
Professional Moving & Storage's Yelp rating (1.8/5) is lower than the average across the 34 movers analyzed in Richmond, which carry an average Yelp rating of 3.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Professional Moving & Storage | 1.8/5 | -- |
| Richmond movers | 3.0/5 | 34 movers |
| Virginia movers | 3.3/5 | 262 movers |
Final verdict: Professional Moving & Storage
Professional Moving & Storage earns a 4.3/5 moveBuddha score, backed by 69% positive customer reviews across 111 verified reviews. Over 28 years in business and 3 trucks operating across Virginia, Professional Moving & Storage has built a reputation for quick response times and good communication, making it worth a look for your Virginia move.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
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FAQs about Professional Moving & Storage
Is Professional Moving & Storage a legitimate, licensed mover?
Yes, Professional Moving & Storage is FMCSA-registered and active, operating 3 trucks. You can verify their licensing status on the Virginia state regulator database.
How does Professional Moving & Storage's review score compare to other Virginia movers?
Professional Moving & Storage earns 69% positive customer reviews across 111 verified customer reviews. Its composite moveBuddha score is 4.3/5. That's below the 89% average among Richmond movers, and below the 89% Virginia average.
Why is Professional Moving & Storage's Yelp rating lower than other sources?
Professional Moving & Storage's 1.8/5 Yelp rating across 19 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Professional Moving & Storage offer?
Professional Moving & Storage is a full-service mover operating in Virginia. The company operates 3 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Professional Moving & Storage require a deposit?
How much deposit Professional Moving & Storage asks for depends on your move type and timing. Most Virginia full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
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