Jake's Moving and Storage Review
Fact Checked by:
Positive Reviews
88%
across 219 reviews
moveBuddha Score
4.2/5
based on moveBuddha methodology
Years in Business
17
founded 2009
Jake's Moving and Storage is a 4.2/5-rated Maryland full-service mover, operating since 2009 (17 years in business). Jake's Moving and Storage earns 88% positive reviews across 219 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Jake's Moving and Storage at a glance
- Track record: 17 years in business with 88% positive customer reviews across 219 verified reviews.
- Industry experience: 4.72/5
- Customer service: 4.14/5
- Review quality: 3.84/5
- Quote accuracy: 4.24/5
What this review covers
Efficient service
Professional and polite staff
Careful handling
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Jake's Moving and Storage has been in business for 17 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 3.8
Customer reviews are the clearest window into a mover’s reputation. Jake's Moving and Storage has about 88% positive reviews across roughly 219 total reviews, with an average Yelp rating of 3.3.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Jake's Moving and Storage.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Jake's Moving and Storage emphasizes clear communication, careful handling.
Recent reviews
"The movers were extremely quick, efficient, and professional! Simon led his team excellently. They finished much earlier than expected. I certainly got my money's worth and then some!"
"Booking was fast and easy. The movers were professional, timely, and courteous. Pricing was straightforward with no hidden fees. They even arrived early! I'd highly recommend these guys!"
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What do customers say about Jake's Moving and Storage?
Across 219 verified customer reviews from multiple platforms, 88% are positive, 11% are negative, and 1% are neutral.
What customers like most about Jake's Moving and Storage
- Efficient service: Many customers praise Jake's Moving and Storage for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Jake's Moving and Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Jake's Moving and Storage's attention to detail.
- Quick moving process: The team at Jake's Moving and Storage often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Jake's Moving and Storage throughout the moving process.
Most common complaints about Jake's Moving and Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Jake's Moving and Storage clients.
- Unfriendly or rude staff: A few customers felt disrespected by curt or unhelpful movers or office staff.
Sample positive reviews
"The movers were extremely quick, efficient, and professional! Simon led his team excellently. They finished much earlier than expected. I certainly got my money's worth and then some!"
"Booking was fast and easy. The movers were professional, timely, and courteous. Pricing was straightforward with no hidden fees. They even arrived early! I'd highly recommend these guys!"
"We had Jake's help move furniture from Virginia to Maryland. The moving team arrived right on time, handled our items with care and efficiency, and got us moved an hour earlier than expected!"
Sample negative reviews
Yelp
"Cannot recommend them! Provided a low estimate, then charged double on moving day. Several items damaged. When I brought it up, management was rude and stated liability was capped at $50. Very unhappy."
"The WORST company I have ever dealt with. Rude Manager, estimate was off, damaged my floor, left half my stuff behind. Cost me extra $700 and job didn’t get done."
"Quoted for 6 hours, took 9. Charged more than contracted, had to pay credit card fee. Broke two legs of my headboard, damaged my wall, didn't notify me of damages."
Sample neutral reviews
"First move was stellar. Second move: crew showed up 45 minutes late, rushed the job, left items behind, and damaged the roll-up door. No follow-up or apology from Jake's. I won't use them again."
"For the most part the service was ok. At the end, found crib not fully assembled and desk damaged. Company refunded tip plus $150 and seemed sincere in correcting the issue."
How moveBuddha rated Jake's Moving and Storage
Jake's Moving and Storage earns a 4.2/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Jake's Moving and Storage | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 3.84/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Jake's Moving and Storage
Jake's Moving and Storage earns standout praise from customers for efficiency, professionalism, careful handling, and fast communication. Out of 219 customer inputs, 87.7% express positive experiences—much higher than many moving services. The moving team wins trust for arriving on time, protecting belongings, and making stressful moves smooth and quick. Many reviews highlight transparent pricing and courteous staff. Still, some feedback points to frustration over damaged items, unexpected charges, and rare encounters with unfriendly communication. A few accounts mention rough handling or billing surprises, but these make up a small share of feedback. Jake's consistently receives recommendations for dependable, skilled movers and a straightforward moving process, making them a strong choice compared to regional competitors.
Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Jake's Moving and Storage cost?
Jake's Moving and Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Jake's Moving and Storage compare to other Rockville movers?
Jake's Moving and Storage ranks alongside the top full-service movers in Rockville on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Rockville movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.78 |
84% | A+ | ||
|
4.72 |
91% | A+ | ||
|
4.7 |
94% | A+ | ||
|
4.64 |
94% | A+ | ||
|
4.66 |
84% | A+ | ||
|
4.62 |
94% | A+ | ||
|
4.56 |
83% | C+ | ||
|
4.56 |
91% | A+ | ||
|
4.56 |
90% | A+ | ||
|
4.58 |
85% | A+ |
How Jake's Moving and Storage's ratings compare to other Rockville movers
Jake's Moving and Storage's Yelp rating (3.3/5) is in line with the average across the 83 movers analyzed in Rockville, which carry an average Yelp rating of 3.5/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Jake's Moving and Storage | 3.3/5 | -- |
| Rockville movers | 3.5/5 | 83 movers |
| Maryland movers | 3.3/5 | 51 movers |
Final verdict: Jake's Moving and Storage
Jake's Moving and Storage earns a 4.2/5 moveBuddha score with 88% positive customer reviews across 219 verified reviews. With 17 years in business, Jake's Moving and Storage is a solid option to consider for Maryland moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Jake's Moving and Storage
How does Jake's Moving and Storage's review score compare to other Maryland movers?
Jake's Moving and Storage earns 88% positive customer reviews across 219 verified customer reviews. Its composite moveBuddha score is 4.2/5.
Why is Jake's Moving and Storage's Yelp rating lower than other sources?
Jake's Moving and Storage's 3.3/5 Yelp rating across 29 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Jake's Moving and Storage offer?
Jake's Moving and Storage is a full-service mover operating in Maryland. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Jake's Moving and Storage require a deposit?
Deposit requirements for Jake's Moving and Storage depend on the type and timing of your move. Most Maryland full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Jake's Moving and Storage been in business?
Jake's Moving and Storage has been in business for 17 years, founded in 2009.
How do I choose the right Rockville moving company?
To pick the best Rockville mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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