Jackson Moving & Storage Review 2026 (Naperville, IL)
Fact Checked by:
Positive
Reviews
94%
across 194 reviews
moveBuddha
Score
3.3/5
based on moveBuddha methodology
Jackson Moving & Storage is a 3.3/5-rated Illinois full-service mover. Jackson Moving & Storage earns 94% positive reviews across 194 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Jackson Moving & Storage at a glance
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 3.76/5
Jackson Moving & Storage's services
- Full-service moving
- Packing & Unpacking
- Interstate moving
- Local (intrastate) moving
- International moving
- Storage: Offered by 61% of Naperville movers (63% nationally)
What this Jackson Moving & Storage review covers
Quick moving process
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. Jackson Moving & Storage has been in business for many years, demonstrating strong staying power in a competitive industry with services like small-scale moving and international moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. Jackson Moving & Storage has about 94% positive reviews across roughly 194 total reviews.
Quote accuracy 3.7
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Jackson Moving & Storage.
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. Jackson Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
Friendly and polite crew with great efficiency. The degree of care in handling the items and the move is excellent.
The driver team was pleasant and friendly, and they delivered several days earlier than forecast. There was absolutely no damage, no lost items, and the helpers were excellent and careful.
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What do customers say about Jackson Moving & Storage?
Jackson Moving & Storage pulls in 94% positive reviews out of 194 verified ratings from multiple platforms, 5% negative, and 1% neutral.
What customers like most about Jackson Moving & Storage
- Quick moving process: The team at Jackson Moving & Storage often gets the job done faster than expected, saving clients time.
- Quick response times: Customer support at Jackson Moving & Storage was often noted for responding to questions or concerns almost immediately
- Efficient service: Many customers praise Jackson Moving & Storage for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Jackson Moving & Storage's attention to detail.
- Respectful of property: Customers appreciated how carefully Jackson Moving & Storage's team maneuvered furniture through tight spaces without damaging walls or floors.
Most common complaints about Jackson Moving & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unprofessional behavior: Complaints included movers using foul language, showing up late, or acting inappropriately.
- Broken promises: Customers noted instances where Jackson Moving & Storage failed to deliver on services that were initially guaranteed.
Positive Jackson Moving & Storage Reviews
Anita, Google
Friendly and polite crew with great efficiency. The degree of care in handling the items and the move is excellent.
J Holt, Google
The driver team was pleasant and friendly, and they delivered several days earlier than forecast. There was absolutely no damage, no lost items, and the helpers were excellent and careful.
Nancy Vaznonis, Google
Antonio, Jose and Jose were great. Very polite, efficient and respectful of my home and property.
Negative Jackson Moving & Storage Reviews
Diana Bustilloz, Google
So much damage and broken items. And they didn’t care. Move from South Texas to Houston. They had in experienced workers.
James Knudson, Google
The men were good but did not assemble our items when delivered. Also we were overcharged 750.00.
ARNAB MAITY, Google
They did not re-assemble our furniture after unpacking despite promising to do so.
Neutral Jackson Moving & Storage Reviews
Carol Beckmann, Google
Expected North American Van Lines, but an Allied truck arrived; my items changed hands more than expected. The helpers were respectful, though the driver seemed defensive. I was glad to receive everything but expected more for $13,000.
John Pate, Google
The driver was late dropping off belongings and some of my furniture was damaged during shipment.
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How moveBuddha rated Jackson Moving & Storage
Jackson Moving & Storage earns a 3.3/5 composite rating based on moveBuddha's editorial rating categories. That's below the 3.7/5 average among Naperville movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Jackson Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.76/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of Jackson Moving & Storage
Fast, careful moves stand out in Jackson’s customer feedback. Of 194 reviews analyzed, 182 were positive (93.8%), 10 were negative (5.2%), and 2 were neutral (1.0%). Customers praised quick crews, prompt communication, careful handling, respect for homes, early deliveries, and smooth interstate service. Several compared Jackson favorably with other movers, citing lower quotes, fewer damaged items, and less stress. Negative input reported broken belongings, late deliveries, missed reassembly promises, an undersized truck, overcharging, and poor customer service. The strong positive share shows a company that usually performs better than competing movers, while the complaints point to risks in long-distance coordination, damage control, and follow-through.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does Jackson Moving & Storage cost?
Jackson Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Movers in Naperville charge an average of $119/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Illinois move
$1,382 – $3,416
How does Jackson Moving & Storage compare to other Naperville movers?
Jackson Moving & Storage ranks alongside the top full-service movers in Naperville on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Naperville movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.76 |
97% | A+ | ||
|
4.58 |
98% | A+ | ||
|
4.7 |
93% | A+ | ||
|
4.56 |
94% | A+ | ||
|
4.56 |
91% | A+ | ||
|
4.56 |
72% | A+ | ||
|
4.66 |
97% | C | ||
|
4.56 |
95% | A+ | ||
|
4.62 |
95% | A+ | ||
|
4.5 |
69% | B- |
Final verdict: Jackson Moving & Storage
Jackson Moving & Storage earns a 3.3/5 moveBuddha score, backed by 94% positive customer reviews across 194 verified reviews. Jackson Moving & Storage has built a reputation for quick moving process and quick response times, making it worth a look for your Illinois move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about Jackson Moving & Storage
How do I choose the right Naperville moving company?
To pick the best Naperville mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
How does Jackson Moving & Storage's review score compare to other Illinois movers?
Jackson Moving & Storage earns 94% positive customer reviews across 194 verified customer reviews. Its composite moveBuddha score is 3.3/5. That's above the 89% average among Naperville movers, and above the 88% Illinois average.
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