Menards Moving & Storage Review (2026)
Here’s the bottom line: Menards Moving & Storage is a licensed Florida-based moving broker that coordinates moves through third-party carriers rather than handling moves directly. Since opening in 2023, the company has drawn 280 Better Business Bureau (BBB) complaints, mostly around final costs being higher than original estimates. Our Menards Moving & Storage review covers what customers report, how pricing and cancellation terms work, what services Menards arranges, and how it stacks up against carriers from our list of the best moving companies. moveBuddha doesn’t recommend booking through moving brokers, since the broker that quotes your move isn’t the company that shows up, which leaves you less control over your crew and your final bill.
Pros & cons of Menards Moving & Storage
- Claims 500+ partner agents covering all 50 states
- Assigns a single point of contact to coordinate scheduling
- Arranges storage through partner companies
- Doesn’t handle moves directly (contracts with third-party companies)
- Draws frequent complaints about final bills above the estimate
- Keeps deposits on moves booked within seven days of the move date
- Logged 280 BBB complaints in three years since opening in 2023
Why moveBuddha:
- On average, moveBuddha users save more than 30% by comparing movers before booking.
- When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage, plus dedicated support throughout your move.
- If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
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What do customers say about Menards Moving & Storage?
Customer reviews of Menards Moving & Storage are sharply split. As of September 2026, the Better Business Bureau lists Menards as not rated and not accredited, with 280 complaints filed in the past three years and 187 closed in the past 12 months.
Trustpilot currently withholds Menards’ TrustScore for a breach of its guidelines and says it has removed a number of fake reviews for the company. Of the 142 reviews that remain, 76% give one star and 21% give five stars, with almost nothing in between.
What do BBB complaints about Menards Moving & Storage involve?
Most BBB complaints about Menards center on how the move itself went. Here’s how the 280 complaints filed in the past three years break down by BBB category, as of September 2026:
- Service or repair issues: BBB files 110 complaints in this category, the largest share of the total.
- Product issues: Another 65 complaints fall under product issues.
- Order issues: Customers filed 47 complaints about problems with their order or booking.
- Delivery issues: Customers filed 40 complaints about delivery problems.
- Sales and advertising issues: Customers filed 15 complaints about how Menards marketed or sold its services.
Menards responds to most complaints, but customers marked only 19 as resolved. BBB lists 244 as answered, eight as unresolved, and nine with no response. Recurring themes in the complaint text include deposits that weren’t refunded, carriers that didn’t show up on move day, unresponsive customer service, and prices that rose after the initial quote.
Some customers praise Menards for making their moves easier. Positive reviews highlight clear communication from their assigned contact, courteous third-party crews, and deliveries that arrived on time and intact.
Many other reviewers report serious problems, especially with pricing. The most common BBB complaint describes a low initial quote that jumps once the carrier arrives and reassesses the shipment, which leads to surprise fees. Other complaints describe belongings held until customers paid more, long delivery delays, damaged or missing items, and denied refunds after cancellation.
Your experience with Menards largely depends on which third-party carrier it assigns to your move, and you don’t choose that carrier.
“Quoted costs are low over the phone…. Our new estimate was about 50% higher. They took our property, placed it into storage close by, the whole time insisting that it was en-route and theyre having a hard time contacting the driver. After 21 business days (read their contract closely, thats about 1 month) they tried to have us pay an enormous amount for storage (that we didnt ask for). They never replied to emails sent to support, never provided proper names or physical addresses of the carrier used, were difficult to contact, wouldnt accept voicemails (always full), and would communicate only to placate.”
—Matt B., BBB
“I had to move my office furniture into a new space across town. The company arranged a crew that handled the work efficiently. The movers and their team packed my desks, chairs, and computers safely, and they finished sooner than I expected. It helped that everything was already scheduled through one contact instead of several phone calls.”
—Sophie S., Trustpilot
How does Menards Moving & Storage pricing work?
Menards gives you a free estimate, but the assigned carrier’s tariff sets your final charges. As a broker, Menards collects a deposit when you book and then hands your move to a separate carrier, so the price you’re quoted can change once that carrier inventories your belongings.
Menards Moving & Storage has no connection to the Menards home improvement chain. The company says so on its own website, so you won’t find in-store supplies or truck rentals tied to your move.
Pro tip: Before you pay a deposit, ask Menards for the name and USDOT number of the carrier assigned to your move, and get the estimate type in writing. Our guide to binding vs. non-binding estimates explains what each type protects.
Your total bill is usually a stack of smaller charges rather than one flat fee. Knowing how each one works makes it easier to compare quotes and avoid surprises on moving day.
Key points:
- Deposit at booking: Menards collects a deposit when you book, and it becomes non-refundable on moves booked within seven days of the move date. Confirm the exact amount in writing before you sign.
- Conditional quotes: A flat-rate quote only holds if your inventory is accurate. Anything the carrier finds on moving day that isn’t on your list can raise the price.
- Extra charges: Packing, stairs, long carries, bulky items like pianos and safes, and storage all cost extra. Access fees for stair carries, elevator carries, long carries, and shuttle service alone add $75–$500+ to a move.
- Narrow refund window: Menards gives a full refund only if you cancel within 48 hours of booking and your move is more than seven business days away. After that window closes, expect to lose your deposit.
- Dispute penalties: A 2026 small claims complaint alleges the Menards contract threatens liquidated damages for chargebacks and disputed payments. Read the penalty clauses before you sign.
moveBuddha’s moving cost calculator factors in distance, home size, services, and access together, so you get a price range for your actual move to measure a Menards estimate against before you put money down.
moveBuddha users save more than 30% on average by comparing moving quotes instead of booking the first one they receive.
Learn MoreWhat services does Menards Moving & Storage offer?
Menards Moving & Storage coordinates residential moving and storage services through a network of third-party carriers. Menards doesn’t perform moves itself. It acts as your single point of contact to arrange the following:
- Long-distance moves: Menards focuses on interstate relocations and says its network covers all 50 states.
- Local moves: Menards also arranges shorter intrastate moves, depending on which carriers in its network serve your area.
- Loading and unloading: The assigned carrier’s crew loads your belongings at pickup and unloads them at your new home, for homes of any size.
- Packing and unpacking: You can request full or partial packing, including boxes and packing materials, for an added fee.
- Furniture disassembly and reassembly: Crews take apart standard furniture like beds and tables and put it back together at delivery.
- Specialty wrapping: Menards offers extra wrapping for fragile items. Ask up front whether the assigned carrier has experience with pianos, antiques, or safes before you book.
- Office moves: Some customers report booking office moves through Menards. Confirm that the assigned carrier handles commercial furniture and IT equipment.
- Storage: Menards arranges short-term and long-term storage through partner companies, often the same carrier handling your move.
How does Menards Moving & Storage compare to other movers?
Each alternative below is a licensed carrier that owns its trucks, so the company that quotes your move also performs it. moveBuddha scores movers like these across 72 data points covering reputation, licensing, pricing transparency, and customer service.
Menards vs. Safeway Moving
Safeway Moving is a veteran-owned carrier that owns its trucks and employs its own crews. Safeway quotes every interstate move as a flat-rate, binding price after a virtual inventory survey and includes 30 days of free storage on interstate moves. Safeway is also a moveBuddha Certified mover, which adds $1,000 in move coverage and dispute mediation if something goes wrong. If you want one company accountable from quote to delivery, Safeway is a safer bet than Menards.
rating
4.9 / 5
Menards vs. American Van Lines
American Van Lines (AVL) is a direct carrier that has moved customers since 1995 without using brokers. That gives AVL more control over service quality than Menards has with its network of third-party carriers. AVL offers flat-rate pricing on local moves and binding estimates on long-distance moves, and it’s also moveBuddha Certified. If you want no middleman, American Van Lines is a strong alternative to Menards.
rating
4.9 / 5
Menards vs. Mayzlin Relocation
Mayzlin Relocation is a licensed carrier (USDOT 3182355) that runs its own fleet of trucks and warehouses. Mayzlin is smaller than national van lines, but it keeps your move in one company’s hands from pickup to delivery. For a more personal experience with clearer accountability, Mayzlin is a better choice than Menards.
rating
4.79 / 5
Is Menards Moving & Storage worth it?
For most movers, Menards Moving & Storage isn’t worth the risk. A broker model, 280 BBB complaints in three years, and a withheld Trustpilot score point to a higher chance of price increases and delays than you’d face with a licensed carrier.
If you decide to use Menards, follow these guidelines:
- Get everything in writing: Ask for the full terms, the estimate type, and the assigned carrier’s name and USDOT number before you pay a deposit.
- Document your inventory: List every item, including boxes and bulky pieces, so the carrier has less room to reprice your move on pickup day.
- Know the cancellation terms: The full refund window closes 48 hours after booking, and deposits on moves booked within seven days aren’t refundable.
- Plan for price changes: Set aside a buffer in your budget and know how to file a damage claim if items arrive broken or missing.
If a revised estimate jumps after pickup, moveBuddha’s pricing tools give you a benchmark built on 1,000+ live price points collected every month and research on 4,500+ movers. For safer options, start with our guide to the best interstate moving companies.
FAQ
Is Menards Moving & Storage a licensed moving broker?
Yes. Menards Moving & Storage is a licensed household goods broker with active FMCSA authority under USDOT 4072455 and MC-1547461. It books your move with third-party carriers instead of moving you itself.
Is Menards Moving & Storage legit?
Yes, Menards Moving & Storage is a real, federally licensed moving broker. But it has drawn 280 BBB complaints in three years. Trustpilot also withheld its rating after removing fake reviews.
Is Menards Moving & Storage part of Menards the home improvement store?
No. Menards Moving & Storage is a Florida moving broker with no connection to the Menards home improvement chain. The company says so on its own website.
Does Menards Moving & Storage handle long-distance or local moves?
Menards Moving & Storage arranges both, but it focuses on long-distance interstate moves. It says its network covers all 50 states. Local moves depend on which carriers serve your area.
Does Menards Moving & Storage offer shipment tracking?
No, Menards Moving & Storage doesn’t advertise GPS shipment tracking. Updates come from your Menards coordinator or the assigned carrier.
Are there hidden fees with Menards Moving & Storage?
Many customers report final bills above their Menards Moving & Storage estimate. Extra charges usually come from inventory changes or added services like stairs, long carries, and packing. Confirm in writing what your quote includes before you book.
How do I get a quote from Menards Moving & Storage?
Request a free estimate through the quote form on the Menards Moving & Storage website or by phone. Menards collects a deposit when you book, then assigns your move to a third-party carrier. Ask for that carrier’s name and USDOT number before you pay.
What happens if my belongings are damaged on a Menards move?
File your claim with the carrier that moved you, not with Menards Moving & Storage, since Menards is a broker. Federal rules give you at least nine months from delivery to file in writing. Our guide explains how to file a damage claim after a move.
How we chose the best moving companies
The moveBuddha team has spent nearly 10 years evaluating moving companies using a rigorous review system to identify the best moving companies. Our thorough methodology evaluates each moving company's services, cost, customer service, and reputation:
Moving services (35%):
We verify operating authority, insurance, and service scope against FMCSA/SAFER and state databases. We confirm availability via standardized mystery-shopping calls (packing tiers, storage type, specialty handling, delivery windows, valuation), and then review contracts alongside complaint and claims patterns over time.
Customer feedback (28%):
We run structured post-move surveys through our Better Moves Project with verifiable documentation. We emphasize on-time performance, care of goods, and estimates’ accuracy, and we investigate outliers before they influence scores.
Online reviews (7%):
We aggregate ratings across multiple third-party sites to reduce platform bias, analyze overall trends and company response behavior, and discount obvious spam/fake signals such as sudden bursts, duplicate language, and low-history profiles.
State availability (12%):
We confirm USDOT numbers, broker vs. carrier status, and any required state permits, then score a state-by-state service matrix that accounts for coverage gaps, seasonal limits, and lane strength. We award additional credit for documented cross-border or specialty lanes.
Additional services (12%):
We verify whether add-ons are performed in-house or subcontracted, look for crew training/certifications for high-value or oversized items, count only documented offerings (tariffs, photos, written service descriptions) confirmed via mystery shopping, and reward robust pre-move planning (virtual surveys, itemized crating).
Quotes/Payment options (6%):
We test standardized move profiles to assess estimate type (binding, not-to-exceed, non-binding), line-item transparency, and disclosed surcharges, require clear written policies for deposits, refunds, and cancellations, and award points for secure, flexible payment methods and customer portals.
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