Castle Express Moving & Storage LLC Review 2026 (Enfield, CT)
Fact Checked by:
Positive
Reviews
96%
across 226 reviews
moveBuddha
Score
4.5/5
based on moveBuddha methodology
Years in
Business
14
founded 2012
Castle Express Moving & Storage LLC is a 4.5/5-rated Connecticut full-service mover, operating since 2012 (14 years in business). Castle Express Moving & Storage LLC earns 96% positive reviews across 226 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Castle Express Moving & Storage LLC at a glance
- Track record: 14 years in business with 96% positive customer reviews (226 verified reviews)
- Industry experience: 4.72/5
- Customer service: 5/5
- Review quality: 4.16/5
- Quote accuracy: 44/5
Castle Express Moving & Storage LLC's services
- Full-service moving
- Packing & Unpacking
- Interstate moving
- Local (intrastate) moving
- Storage: Offered by 67% of Waterbury movers (60% nationally)
- Piano moving: A specialty offered by 44% of Waterbury movers (40% nationally)
What this Castle Express Moving & Storage LLC review covers
Affordable rates
Flexibility
Consistency and follow-up
Friendly and approachable staff
Efficient service
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Castle Express Moving & Storage LLC has been in business for 14 years, demonstrating strong staying power in a competitive industry with services like estate moving and small-scale moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Castle Express Moving & Storage LLC has about 96% positive reviews across roughly 226 total reviews, with an average Yelp rating of 3.7.
Quote accuracy 4.0
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Castle Express Moving & Storage LLC.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Castle Express Moving & Storage LLC emphasizes clear communication, careful handling.
Recent reviews
Castle Express handled our out-of-state move, five months of storage, and delivery without a hiccup. The team was seamless, on time, careful, efficient, and flexible when plans changed.
They booked us with less than a full day's notice, communicated well, provided an accurate estimate, and arranged storage on short notice. The movers were fast and helpful.
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What do customers say about Castle Express Moving & Storage LLC?
Castle Express Moving & Storage LLC pulls in 96% positive reviews out of 226 verified ratings from multiple platforms, 3% negative, and 1% neutral.
What customers like most about Castle Express Moving & Storage LLC
- Affordable rates: Many reviewers found Castle Express Moving & Storage LLC to be more budget-friendly than competitors without sacrificing quality.
- Flexibility: Clients liked that Castle Express Moving & Storage LLC was willing to adjust schedules or accommodate last-minute changes.
- Consistency and follow-up: Reviewers liked that Castle Express Moving & Storage LLC stayed in touch before and after the move to ensure everything went smoothly.
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at Castle Express Moving & Storage LLC.
- Efficient service: Many customers praise Castle Express Moving & Storage LLC for completing moves smoothly and with minimal downtime.
Most common complaints about Castle Express Moving & Storage LLC
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Castle Express Moving & Storage LLC clients.
- Unprofessional behavior: Complaints included movers using foul language, showing up late, or acting inappropriately.
Did you move with Castle Express Moving & Storage LLC? Tell us how it went.
Leave a ReviewPositive Castle Express Moving & Storage LLC Reviews
Brett Ralph, Google
Castle Express handled our out-of-state move, five months of storage, and delivery without a hiccup. The team was seamless, on time, careful, efficient, and flexible when plans changed.
Marty, Google
They booked us with less than a full day's notice, communicated well, provided an accurate estimate, and arranged storage on short notice. The movers were fast and helpful.
Amanda Milliman, Google
Penny answered questions, and the movers were prompt, courteous, and professional. Their prices were the best I found after researching several quotes.
Negative Castle Express Moving & Storage LLC Reviews
Kerry Brock, Google
They quoted $340, then wanted nearly $600 because the job took longer. The crew moved slowly, ignored my mattress cover request, and damaged my armoire and bedroom set.
Lina Li, Google
The crew was very slow and one worker spent much of the time texting. They chipped a chest, scratched a ping-pong table, and broke a desk; communication with the owner was unpleasant.
MaryKay H., Yelp
They damaged furniture, ripped a new mattress, and damaged wood trim. The crew had a terrible attitude, lacked a charged drill, and one worker made aggressive comments.
Neutral Castle Express Moving & Storage LLC Reviews
Law Offices of James F. Aspell, P.C, Google
After two excellent office moves, this one fell short: only two of three movers arrived 30 minutes late, took lengthy breaks, and could not move key furniture. The price was fair, but service lacked.
Neil Cardwell, Google
On one move, movers were friendly, efficient, and under budget, but the sofa was damaged. On the next, they arrived 45 minutes late and used blankets only after I asked, leaving a mark.
Joseph Tella, Google
Ehh
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How moveBuddha rated Castle Express Moving & Storage LLC
Castle Express Moving & Storage LLC earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. That's above the 3.8/5 average among Waterbury movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Castle Express Moving & Storage LLC | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.04/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Castle Express Moving & Storage LLC
Complex moves, flexible help: Of 226 reviews, 96% are positive. Reviewers highlight clear communication, easy booking, helpful support, and efficient crews that handle belongings with care, though a few report damage. Some reviewers flag late arrivals, unprofessional conduct, and billing disputes on certain jobs.
Ratings based on moveBuddha's research methodology, updated November 2026.
How much does Castle Express Moving & Storage LLC cost?
Castle Express Moving & Storage LLC does not publish standard hourly rates or flat-fee pricing publicly. Movers in Waterbury charge an average of $116/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Connecticut moving costs across all home sizes and service types, see our Connecticut moving cost guide.
Estimated for a typical 2-3 bedroom Connecticut move
$1,085 – $2,500
How does Castle Express Moving & Storage LLC compare to other Waterbury movers?
Castle Express Moving & Storage LLC ranks alongside the top full-service movers in Waterbury on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Waterbury movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.62 |
96% | A+ | ||
|
4.5 |
98% | A+ | ||
|
4.58 |
85% | A+ | ||
|
4.58 |
83% | F | ||
|
4.52 |
92% | A+ | ||
|
4.52 |
98% | A+ | ||
|
4.48 |
69% | A+ | ||
|
4.36 |
70% | A | ||
|
4.58 |
96% | A+ | ||
|
4.34 |
88% | A+ |
How Castle Express Moving & Storage LLC's ratings compare to other Waterbury movers
Castle Express Moving & Storage LLC's Yelp rating (3.7/5) is in line with the average across the 94 movers analyzed in Waterbury, which carry an average Yelp rating of 3.2/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Castle Express Moving & Storage LLC | 3.7/5 | -- |
| Waterbury movers | 3.2/5 | 94 movers |
| Connecticut movers | 3.3/5 | 112 movers |
Final verdict: Castle Express Moving & Storage LLC
Castle Express Moving & Storage LLC earns a 4.5/5 moveBuddha score, backed by 96% positive customer reviews across 226 verified reviews. Over 14 years in business, Castle Express Moving & Storage LLC has built a reputation for affordable rates and flexibility, making it worth a look for your Connecticut move.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
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FAQs about Castle Express Moving & Storage LLC
How long has Castle Express Moving & Storage LLC been in business?
Castle Express Moving & Storage LLC has been in business for 14 years, founded in 2012.
Does Castle Express Moving & Storage LLC require a deposit?
How much deposit Castle Express Moving & Storage LLC asks for depends on your move type and timing. Most Connecticut full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
What services does Castle Express Moving & Storage LLC offer?
Castle Express Moving & Storage LLC is a full-service mover operating in Connecticut. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
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