Isaac's Moving & Storage Review
Fact Checked by:
Positive Reviews
85%
across 324 reviews
moveBuddha Score
4.5/5
based on moveBuddha methodology
Years in Business
37
founded 1989
FMCSA Status
Active
Satisfactory rating
Isaac's Moving & Storage is a 4.5/5-rated Massachusetts full-service mover, operating since 1989 (37 years in business). Isaac's Moving & Storage earns 85% positive reviews across 324 verified customer reviews. The company holds active FMCSA registration with a satisfactory safety rating and operates 25 trucks. All ratings reflect moveBuddha's independent analysis.
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Isaac's Moving & Storage at a glance
- Track record: 37 years in business with 85% positive customer reviews across 324 verified reviews.
- Scale: 25 trucks operating across Massachusetts
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 3.84/5
- Quote accuracy: 4.24/5
What this review covers
Professional and polite staff
Efficient service
Careful handling
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Isaac's Moving & Storage has been in business for 37 years, demonstrating strong staying power in a competitive industry with services like small-scale moving and international moving.
Review quality 3.8
Customer reviews are the clearest window into a mover’s reputation. Isaac's Moving & Storage has about 85% positive reviews across roughly 324 total reviews, with an average Yelp rating of 3.4.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Isaac's Moving & Storage. Discounts may be available for groups like military.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Isaac's Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"Used Isaac’s twice. Great experience, thorough, on time, friendly, professional, reasonably priced."
"The movers were respectful, efficient, careful, and kind."
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What do customers say about Isaac's Moving & Storage?
Across 324 verified customer reviews from multiple platforms, 85% are positive, 13% are negative, and 2% are neutral.
What customers like most about Isaac's Moving & Storage
- Professional and polite staff: Customers say the Isaac's Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise Isaac's Moving & Storage for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Isaac's Moving & Storage's attention to detail.
- Quick moving process: The team at Isaac's Moving & Storage often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Isaac's Moving & Storage throughout the moving process.
Most common complaints about Isaac's Moving & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
- Lack of communication: Poor or inconsistent updates from Isaac's Moving & Storage left some customers feeling in the dark.
Positive Isaac's Moving & Storage Reviews
Paul Nylen, Google
"Used Isaac’s twice. Great experience, thorough, on time, friendly, professional, reasonably priced."
suzie hanson, Google
"The movers were respectful, efficient, careful, and kind."
Jane Seiden Adler, Google
"Isaac's made moving my mother out of her apartment so easy. The entire process was efficient, priced well, and went perfectly. Everyone was so nice from the initial quote to the people on the job."
Negative Isaac's Moving & Storage Reviews
Melanie Scott, Google
"Received all of my stuff damaged and they won’t compensate for it. Would never recommend this company to anyone. Absolutely horrible."
Paula Ferreira, Google
"My experience was a nightmare. The shipment took months to arrive, and when it finally did, many of my items were broken. I contacted them several times... but they never responded."
Rmaah, Google
"Actually the worst experience I have ever had with moving. Multiple broken things, multiple missing pieces of furniture, my TV was broken... I have called and emailed over 5x to discuss the process for claims."
Neutral Isaac's Moving & Storage Reviews
Anonymous R., Yelp
"Quoted weight estimate (done by video) ended up being off by almost 30%, adding unexpected charges to the final cost. However, the actual overs were excellent and timely. Moved very deliberately."
Valéria Rigueira, Google
"Members of the staff could have been a little more careful: there’re 2 holes on the fabric of the sofa + a stain of blood; an expensive painting was poorly packed... Fortunately, the insurance company agreed in reimbursing me partially."
Abdullah Almaatouq, Google
"My experience with Isaac Moving & Storage was mixed. The initial move into storage was smooth, albeit inefficient, and I was pleased with the team's demeanor. However, the move from storage to my new apartment was disappointing due to discrepancies in the invoice, unexpected extra charges, mishandling of items, and unresponsiveness from the customer service team."
Is Isaac's Moving & Storage licensed & insured?
Yes. Isaac's Moving & Storage holds active FMCSA registration under the legal name SAFE MOVERS INC. The company holds a satisfactory safety rating from the FMCSA. They operate 25 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 04/14/2026 |
| Safety rating | Satisfactory | 04/14/2026 |
| Fleet size | 25 power units | 04/14/2026 |
| FMCSA inspections | 0 total inspections | 04/14/2026 |
Moving companies in Massachusetts are required to obtain a license from the Massachusetts Department of Public Utilities – Transportation Oversight Division to provide local and intrastate moving services in Massachusetts movers must carry adequate cargo insurance and publicly file their tariffs required to list the services they provide and the cost for each. You can verify Isaac's Moving & Storage's active status on the Massachusetts licensed movers database.
How moveBuddha rated Isaac's Moving & Storage
Isaac's Moving & Storage earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Isaac's Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 3.84/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Isaac's Moving & Storage
Isaac's Moving & Storage stands out for its high level of customer satisfaction, with 324 reviews analyzed and 85% of feedback being positive. Customers frequently praise the professionalism and courtesy of the staff, efficient service, careful handling of belongings, quick moving process, and strong communication. Many describe the company as reliable, organized, and easy to work with, often recommending Isaac's over other movers for both local and long-distance moves. On the downside, some customers report significant issues such as damage to items, lost or misplaced belongings, and lack of communication, especially when problems arise. These negative experiences, while less common, highlight the importance of clear claims processes and careful handling. Compared to other moving companies, Isaac's receives more consistent praise for professionalism and efficiency, but the most serious complaints focus on property damage and unresolved claims. Most customers find the service dependable and stress-free, but those with negative experiences often cite unresolved damages or missing items as major concerns.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Isaac's Moving & Storage cost?
Isaac's Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Massachusetts moving costs across all home sizes and service types, see our Massachusetts moving cost guide.
How does Isaac's Moving & Storage compare to other Boston movers?
Isaac's Moving & Storage ranks alongside the top full-service movers in Boston on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Boston movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.7 |
96% | A+ | ||
|
4.62 |
87% | A+ | ||
|
4.62 |
99% | A+ | ||
|
4.66 |
89% | A+ | ||
|
4.56 |
98% | A+ | ||
|
4.58 |
91% | A | ||
|
4.56 |
98% | A+ | ||
|
4.56 |
84% | A+ | ||
|
4.52 |
100% | A+ | ||
|
4.56 |
87% | A+ |
How Isaac's Moving & Storage's ratings compare to other Boston movers
Isaac's Moving & Storage's Yelp rating (3.4/5) is lower than the average across the 96 movers analyzed in Boston, which carry an average Yelp rating of 4.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Isaac's Moving & Storage | 3.4/5 | -- |
| Boston movers | 4.0/5 | 96 movers |
| Massachusetts movers | 4.0/5 | 106 movers |
Final verdict: Isaac's Moving & Storage
Isaac's Moving & Storage earns a 4.5/5 moveBuddha score with 85% positive customer reviews across 324 verified reviews. With 37 years in business and 25 trucks operating across Massachusetts, Isaac's Moving & Storage is a solid option to consider for Massachusetts moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Isaac's Moving & Storage
Is Isaac's Moving & Storage a legitimate, licensed mover?
Yes. Isaac's Moving & Storage holds active FMCSA registration. The company operates 25 trucks. You can verify their licensing status on the Massachusetts state regulator database.
How does Isaac's Moving & Storage's review score compare to other Massachusetts movers?
Isaac's Moving & Storage earns 85% positive customer reviews across 324 verified customer reviews. Its composite moveBuddha score is 4.5/5.
What services does Isaac's Moving & Storage offer?
Isaac's Moving & Storage is a full-service mover operating in Massachusetts. The company operates 25 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Isaac's Moving & Storage require a deposit?
Deposit requirements for Isaac's Moving & Storage depend on the type and timing of your move. Most Massachusetts full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Isaac's Moving & Storage been in business?
Isaac's Moving & Storage has been in business for 37 years, founded in 1989. The company holds active FMCSA registration.
How do I choose the right Boston moving company?
To pick the best Boston mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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