Jones Moving & Storage Review
Fact Checked by:
Positive Reviews
96%
across 219 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
36
founded 1990
FMCSA Status
Active
Jones Moving & Storage is a 4.4/5-rated Arizona full-service mover, operating since 1990 (36 years in business). Jones Moving & Storage earns 96% positive reviews across 219 verified customer reviews. The company holds active FMCSA registration and operates 3 trucks. All ratings reflect moveBuddha's independent analysis.
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Jones Moving & Storage at a glance
- Track record: 36 years in business with 96% positive customer reviews across 219 verified reviews.
- Scale: 3 trucks operating across Arizona
- Industry experience: 4.72/5
- Customer service: 4.42/5
- Review quality: 4.34/5
- Quote accuracy: 4.24/5
What this review covers
Professional and polite staff
Careful handling
Efficient service
Quick moving process
Highly recommended
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Jones Moving & Storage has been in business for 36 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 4.3
Customer reviews are the clearest window into a mover’s reputation. Jones Moving & Storage has about 96% positive reviews across roughly 219 total reviews, with an average Yelp rating of 4.3.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Jones Moving & Storage.
Customer service 4.4
From responsiveness to follow-through, customer service is a big differentiator. Jones Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"The team showed up on time and were very professional. They got the job done quickly. I would highly recommend them and will use them again myself."
"Movers were polite and especially hard workers. Did an excellent job on our moving day."
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What do customers say about Jones Moving & Storage?
Across 219 verified customer reviews from multiple platforms, 96% are positive, 4% are negative, and 1% are neutral.
What customers like most about Jones Moving & Storage
- Professional and polite staff: Customers say the Jones Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Jones Moving & Storage's attention to detail.
- Efficient service: Many customers praise Jones Moving & Storage for completing moves smoothly and with minimal downtime.
- Quick moving process: The team at Jones Moving & Storage often gets the job done faster than expected, saving clients time.
- Highly recommended: Many reviewers said they would recommend Jones Moving & Storage to friends and family without hesitation.
Most common complaints about Jones Moving & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unprofessional behavior: Complaints included movers using foul language, showing up late, or acting inappropriately.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Jones Moving & Storage clients.
Positive Jones Moving & Storage Reviews
"The team showed up on time and were very professional. They got the job done quickly. I would highly recommend them and will use them again myself."
"Movers were polite and especially hard workers. Did an excellent job on our moving day."
"Jones Moving & Storage moved my office... They reassembled the furniture upon arrival... I was very pleased with the care they took with the furniture."
Negative Jones Moving & Storage Reviews
"I encourage everyone to not hire this company due to their lack of integrity and professionalism. The way my valuable items was nothing short of negligent, like it was tossed into a truck with no concern of it arriving..."
"We hired them to put our belongings into a pod so we can move. My kitchen table was overloaded on top and nothing underneath it. By the time we got our pod moved, the kitchen table was split..."
"Horrible service! They were booked for a PM move. They showed up 3-4 hours early without explanation... They demanded payment, including the extra time and work..."
Neutral Jones Moving & Storage Reviews
"Highly recommend for local movers- the movers are so friendly and careful with your belongings and they get the job done fast. I do NOT recommend them for storage... Recommend for local moving though!"
Is Jones Moving & Storage licensed & insured?
Yes. Jones Moving & Storage holds active FMCSA registration under the legal name CANDICE JONES. They operate 3 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 01/14/2026 |
| Fleet size | 3 power units | 01/14/2026 |
| FMCSA inspections | 0 total inspections | 01/14/2026 |
Though Arizona is largely an “unregulated” state, local moving companies are subject to some Arizona Department of Public Safety (AZDPS) and Department of Weights and Measures regulations intended to ensure that they operate safely and ethically. You can verify Jones Moving & Storage's active status on the Arizona licensed movers database.
How moveBuddha rated Jones Moving & Storage
Jones Moving & Storage earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Jones Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.34/5 | Volume & sentiment of customer reviews |
| Customer service | 4.42/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Jones Moving & Storage
Customers rave that Jones Moving & Storage delivers consistently professional, efficient, and careful service. Most feedback praises their respectful staff, attention to detail, quick work, and prompt communication. Many express that belongings arrived safely and recommend the company highly. A handful voice concerns about damages to their possessions or cite issues with staff conduct and charges. Storage-related complaints appear in both negative and neutral input, focusing on lost items or access restrictions. With nearly 96% positive input from 219 reviews, Jones Moving & Storage outshines many competitors for reliability, staff professionalism, and delivering a stress-free moving process, though rare claims of mishandling and customer service lapses do arise.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Jones Moving & Storage cost?
Jones Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Arizona moving costs across all home sizes and service types, see our Arizona moving cost guide.
How does Jones Moving & Storage compare to other Phoenix movers?
Jones Moving & Storage ranks alongside the top full-service movers in Phoenix on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Phoenix movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.66 |
90% | A+ | ||
|
4.62 |
93% | A+ | ||
|
4.62 |
89% | A+ | ||
|
4.56 |
76% | A+ | ||
|
4.52 |
79% | A+ | ||
|
4.5 |
92% | A+ | ||
|
4.5 |
92% | N/A | ||
|
4.5 |
97% | A+ | ||
|
4.48 |
73% | F | ||
|
4.7 |
95% | A+ |
How Jones Moving & Storage's ratings compare to other Phoenix movers
Jones Moving & Storage earns a higher-than-average Yelp rating (4.3/5) across the 66 movers analyzed in Phoenix, which carry an average Yelp rating of 3.6/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Jones Moving & Storage | 4.3/5 | -- |
| Phoenix movers | 3.6/5 | 66 movers |
| Arizona movers | 3.6/5 | 98 movers |
Final verdict: Jones Moving & Storage
Jones Moving & Storage earns a 4.4/5 moveBuddha score with 96% positive customer reviews across 219 verified reviews. With 36 years in business and 3 trucks operating across Arizona, Jones Moving & Storage is a solid option to consider for Arizona moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Jones Moving & Storage
Is Jones Moving & Storage a legitimate, licensed mover?
Yes. Jones Moving & Storage holds active FMCSA registration. The company operates 3 trucks. You can verify their licensing status on the Arizona state regulator database.
How does Jones Moving & Storage's review score compare to other Arizona movers?
Jones Moving & Storage earns 96% positive customer reviews across 219 verified customer reviews. Its composite moveBuddha score is 4.4/5.
What services does Jones Moving & Storage offer?
Jones Moving & Storage is a full-service mover operating in Arizona. The company operates 3 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Jones Moving & Storage require a deposit?
Deposit requirements for Jones Moving & Storage depend on the type and timing of your move. Most Arizona full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Jones Moving & Storage been in business?
Jones Moving & Storage has been in business for 36 years, founded in 1990. The company holds active FMCSA registration.
How do I choose the right Phoenix moving company?
To pick the best Phoenix mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking Jones Moving & Storage?
Compare Jones Moving & Storage's quote against other top Arizona movers. moveBuddha users save an average of 30% by comparing 3+ quotes before booking.
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