Roy’s Moving Review
Fact Checked by:
Positive Reviews
48%
across 42 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
12
founded 2014
Roy’s Moving is a 4.4/5-rated Massachusetts full-service mover, operating since 2014 (12 years in business). Roy’s Moving earns 48% positive reviews across 42 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Roy’s Moving at a glance
- Track record: 12 years in business with 48% positive customer reviews across 42 verified reviews.
- Industry experience: 4.72/5
- Customer service: 5/5
- Review quality: 3.84/5
- Quote accuracy: 4.14/5
What this review covers
Efficient service
Professional and polite staff
Careful handling
Quick moving process
Affordable rates
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Roy’s Moving has been in business for 12 years, demonstrating strong staying power in a competitive industry with services like intrastate moving and office moving.
Review quality 3.8
Customer reviews are the clearest window into a mover’s reputation. Roy’s Moving has about 48% positive reviews across roughly 42 total reviews, with an average Yelp rating of 1.9.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Roy’s Moving.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Roy’s Moving emphasizes clear communication, careful handling.
Recent reviews
"Roy's Moving company really came through for my family! They moved my mom’s antique heirlooms quickly and nothing was damaged. The movers did an amazing job! Highly recommend Roy's Moving!"
"This was the easiest move I have ever experienced. The team was on time, packed quickly, were friendly, professional, and quick. No items broken, fast and stress-free move."
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What do customers say about Roy’s Moving?
Across 42 verified customer reviews from multiple platforms, 48% are positive, 52% are negative, and 0% are neutral.
What customers like most about Roy’s Moving
- Efficient service: Many customers praise Roy’s Moving for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Roy’s Moving's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Roy’s Moving's attention to detail.
- Quick moving process: The team at Roy’s Moving often gets the job done faster than expected, saving clients time.
- Affordable rates: Many reviewers found Roy’s Moving to be more budget-friendly than competitors without sacrificing quality.
Most common complaints about Roy’s Moving
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
Positive Roy’s Moving Reviews
Lexi, Google
"Roy's Moving company really came through for my family! They moved my mom’s antique heirlooms quickly and nothing was damaged. The movers did an amazing job! Highly recommend Roy's Moving!"
Lisa Garcia, Google
"This was the easiest move I have ever experienced. The team was on time, packed quickly, were friendly, professional, and quick. No items broken, fast and stress-free move."
Linda Caswell, Google
"Roy’s Moving was responsive, fast and flexible. The movers were fast, professional, and polite. Prices are very reasonable as well. Highly recommend."
Negative Roy’s Moving Reviews
Yelp
"They broke a leg off our $3000 antique table, botched the repair, lost items, and we had delayed delivery. Insurance refused compensation. Do not recommend them."
Yelp
"Our stuff was missing or damaged: broken furniture, missing kitchen appliances, no refunds, no apology. Unacceptable. Still have not heard back for months."
Yelp
"They lost family heirlooms, broke our box spring and bookshelf, and delivery was weeks late. Customer service was disrespectful and unhelpful. Avoid Roy's Moving."
How moveBuddha rated Roy’s Moving
Roy’s Moving earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Roy’s Moving | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 3.84/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.66/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Roy’s Moving
Roy’s Moving receives high marks from customers for its efficient service, professional and polite staff, careful handling of belongings, a fast moving process, and affordable rates. Feedback highlights friendly movers who handle items with care and keep things organized, making moves stress-free and well-priced. On the downside, more than half the feedback details frequent reports of damaged items, lost or missing possessions, and some late arrivals or deliveries. Some clients warn of issues with insurance claims, accountability, and customer service follow-up when things go wrong. Compared to similar companies, Roy’s excels in speed and staff professionalism but falls short in reliability and resolving significant customer complaints. In total, 42 reviews were analyzed with 47.6% reporting positive experiences.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Roy’s Moving cost?
Roy’s Moving does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Massachusetts moving costs across all home sizes and service types, see our Massachusetts moving cost guide.
How does Roy’s Moving compare to other Boston movers?
Roy’s Moving ranks alongside the top full-service movers in Boston on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Boston movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.7 |
96% | A+ | ||
|
4.62 |
87% | A+ | ||
|
4.62 |
99% | A+ | ||
|
4.66 |
89% | A+ | ||
|
4.56 |
98% | A+ | ||
|
4.58 |
91% | A | ||
|
4.56 |
98% | A+ | ||
|
4.56 |
84% | A+ | ||
|
4.52 |
100% | A+ | ||
|
4.56 |
87% | A+ |
How Roy’s Moving's ratings compare to other Boston movers
Roy’s Moving's Yelp rating (1.9/5) is lower than the average across the 96 movers analyzed in Boston, which carry an average Yelp rating of 4.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Roy’s Moving | 1.9/5 | -- |
| Boston movers | 4.0/5 | 96 movers |
| Massachusetts movers | 4.0/5 | 106 movers |
Final verdict: Roy’s Moving
Roy’s Moving earns a 4.4/5 moveBuddha score with 48% positive customer reviews across 42 verified reviews. With 12 years in business, Roy’s Moving is a solid option to consider for Massachusetts moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Roy’s Moving
How does Roy’s Moving's review score compare to other Massachusetts movers?
Roy’s Moving earns 48% positive customer reviews across 42 verified customer reviews. Its composite moveBuddha score is 4.4/5.
Why is Roy’s Moving's Yelp rating lower than other sources?
Roy’s Moving's 1.9/5 Yelp rating across 32 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Roy’s Moving offer?
Roy’s Moving is a full-service mover operating in Massachusetts. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Roy’s Moving require a deposit?
Deposit requirements for Roy’s Moving depend on the type and timing of your move. Most Massachusetts full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Roy’s Moving been in business?
Roy’s Moving has been in business for 12 years, founded in 2014.
How do I choose the right Boston moving company?
To pick the best Boston mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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