Step by Step Moving & Storage Review
Fact Checked by:
Positive Reviews
83%
across 143 reviews
moveBuddha Score
4.4/5
based on moveBuddha methodology
Years in Business
8
founded 2018
Step by Step Moving & Storage is a 4.4/5-rated Massachusetts full-service mover, operating since 2018 (8 years in business). Step by Step Moving & Storage earns 83% positive reviews across 143 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Step by Step Moving & Storage at a glance
- Track record: 8 years in business with 83% positive customer reviews across 143 verified reviews.
- Industry experience: 5/5
- Customer service: 4.14/5
- Review quality: 4.5/5
- Quote accuracy: 4.14/5
What this review covers
Efficient service
Professional and polite staff
Careful handling
Quick moving process
Affordable rates
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Step by Step Moving & Storage has been in business for 8 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Step by Step Moving & Storage has about 83% positive reviews across roughly 143 total reviews, with an average Yelp rating of 4.1.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Step by Step Moving & Storage, and Step by Step Moving & Storage makes deposit expectations clear upfront.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Step by Step Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"These guys were on time and didn't take a break until the truck was loaded. When I asked them to take special care of certain things, that's exactly what they did. Very few, if any, of the other professional movers in this area can compete with Step by Step’s rates."
"We hired Step By Step Moving and Storage to help us move our office from downtown Boston to Newton. It was a very good experience on our side and we appreciated their patience with us in regards to navigating the complexities of working with a state university."
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What do customers say about Step by Step Moving & Storage?
Across 143 verified customer reviews from multiple platforms, 83% are positive, 17% are negative, and 1% are neutral.
What customers like most about Step by Step Moving & Storage
- Efficient service: Many customers praise Step by Step Moving & Storage for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Step by Step Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Step by Step Moving & Storage's attention to detail.
- Quick moving process: The team at Step by Step Moving & Storage often gets the job done faster than expected, saving clients time.
- Affordable rates: Many reviewers found Step by Step Moving & Storage to be more budget-friendly than competitors without sacrificing quality.
Most common complaints about Step by Step Moving & Storage
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Step by Step Moving & Storage clients.
Positive Step by Step Moving & Storage Reviews
"These guys were on time and didn't take a break until the truck was loaded. When I asked them to take special care of certain things, that's exactly what they did. Very few, if any, of the other professional movers in this area can compete with Step by Step’s rates."
"We hired Step By Step Moving and Storage to help us move our office from downtown Boston to Newton. It was a very good experience on our side and we appreciated their patience with us in regards to navigating the complexities of working with a state university."
"Used Step By Step Moving for my move. Highly recommend them. Efficient, hard working and thoughtful. Will use them again!"
Negative Step by Step Moving & Storage Reviews
Yelp
"I would not recommend this moving company. We had a move window and the guys showed up 1.5 hours late. We had to call to find out where they were. They broke a large decorative mirror, insisted we pay extra hours, slow moves."
"I was moved on Oct 1 by this company. The movers where multiple hours late. Almost two months later and I am still trying to get someone from the company to help me with locating missing items."
Yelp
"Quoted price was much lower then charged price. For example storage was quoted at $300 then charged $500. Driver ran into one of my trees with the truck, causing serious damage."
Neutral Step by Step Moving & Storage Reviews
Yelp
"These guys were OK. Estimate was far below actual cost, but I expected that. Packing was super slow then unloading was way too fast. Everything piled in one room so I had to put everything in the proper rooms myself."
How moveBuddha rated Step by Step Moving & Storage
Step by Step Moving & Storage earns a 4.4/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Step by Step Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Step by Step Moving & Storage
Step by Step Moving & Storage gets high marks from most who use them, with 143 customer reviews analyzed—over 82% express positive sentiment. Clients praise their efficient service, professionalism, careful handling of belongings, prompt moving process, and wallet-friendly pricing. Feedback consistently notes crews' helpful, polite approach and the company's ability to handle difficult logistics or last-minute moves. Compared to other movers, Step by Step frequently stands out for speed and customer care at reasonable rates. Still, not every experience is seamless. A notable portion of customers cite late arrivals, extra or higher-than-expected charges, and, less frequently, damage to furniture or property. A few describe frustration reaching management for follow-up about claims or missing items. Most issues stem from delays or billing surprises, rather than staff attitude or outright mishandling. Only a single review is neutral, citing typical estimate discrepancies and inconsistent labor pacing. While the majority enjoy quick, careful, cost-conscious moves, potential clients should inquire in advance about arrival windows, possible additional costs, and pricing details to ensure a smooth experience.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Step by Step Moving & Storage cost?
Step by Step Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Massachusetts moving costs across all home sizes and service types, see our Massachusetts moving cost guide.
How does Step by Step Moving & Storage compare to other Boston movers?
Step by Step Moving & Storage ranks alongside the top full-service movers in Boston on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Boston movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.7 |
96% | A+ | ||
|
4.62 |
87% | A+ | ||
|
4.62 |
99% | A+ | ||
|
4.66 |
89% | A+ | ||
|
4.56 |
98% | A+ | ||
|
4.58 |
91% | A | ||
|
4.56 |
98% | A+ | ||
|
4.56 |
84% | A+ | ||
|
4.52 |
100% | A+ | ||
|
4.56 |
87% | A+ |
How Step by Step Moving & Storage's ratings compare to other Boston movers
Step by Step Moving & Storage's Yelp rating (4.1/5) is in line with the average across the 96 movers analyzed in Boston, which carry an average Yelp rating of 4.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Step by Step Moving & Storage | 4.1/5 | -- |
| Boston movers | 4.0/5 | 96 movers |
| Massachusetts movers | 4.0/5 | 106 movers |
Final verdict: Step by Step Moving & Storage
Step by Step Moving & Storage earns a 4.4/5 moveBuddha score with 83% positive customer reviews across 143 verified reviews. With 8 years in business, Step by Step Moving & Storage is a solid option to consider for Massachusetts moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Step by Step Moving & Storage
How does Step by Step Moving & Storage's review score compare to other Massachusetts movers?
Step by Step Moving & Storage earns 83% positive customer reviews across 143 verified customer reviews. Its composite moveBuddha score is 4.4/5.
What services does Step by Step Moving & Storage offer?
Step by Step Moving & Storage is a full-service mover operating in Massachusetts. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Step by Step Moving & Storage require a deposit?
Deposit requirements for Step by Step Moving & Storage depend on the type and timing of your move. Most Massachusetts full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Step by Step Moving & Storage been in business?
Step by Step Moving & Storage has been in business for 8 years, founded in 2018.
How do I choose the right Boston moving company?
To pick the best Boston mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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