Step by Step Moving & Storage, Boston, MA (2026 Review)

Ryan Carrigan

Last Updated: Mar 18, 2026 • 5 min read

Fact Checked by: Hilary Snow

Step by Step Moving & Storage

Efficient service

Professional and polite staff

Careful handling

Quick moving process

Affordable rates

Get Free Quote

No obligation • Free estimates

Positive Reviews

83%

Years Active

4.5

4.1

Grade A+

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Services Offered

Full-service moves
Labor-only moves
Packing
Unpacking
Packing materials available
Custom crating
Fragile-only packing
Antiques moving
Piano moves
Pool table moving
Hot tub moving
Debris removal
Junk removal
Small moves
Storage available
Full valuation coverage
Interstate moves
Intrastate moves
Office/business moves

Company Stats

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Industry Experience 5.0

Companies with more years in business often outperform newer competitors. Step by Step Moving & Storage has been in business for 7 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.

Review Quality 4.5

Customer reviews are the clearest window into a mover’s reputation. Step by Step Moving & Storage has about 83% positive reviews across roughly 143 total reviews, with an average Yelp rating of 4.1.

Quote Accuracy 4.1

Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Step by Step Moving & Storage, and Step by Step Moving & Storage makes deposit expectations clear upfront.

Customer Service 4.1

From responsiveness to follow-through, customer service is a big differentiator. Step by Step Moving & Storage emphasizes clear communication, careful handling.

Recent Reviews

"These guys were on time and didn't take a break until the truck was loaded. When I asked them to take special care of certain things, that's exactly what they did. Very few, if any, of the other professional movers in this area can compete with Step by Step’s rates."

"We hired Step By Step Moving and Storage to help us move our office from downtown Boston to Newton. It was a very good experience on our side and we appreciated their patience with us in regards to navigating the complexities of working with a state university."

DOT Number

3278041

Address

371 Moody St, #7 O'donnel Bulding, Waltham, MA, 02453

Payment Methods

Cash • Credit Card

State License

1035994

Phone

(857) 498-7328

Website

https://stepbystepmoving.com/

Step by Step Moving & Storage Reviews

Review Analysis

Step by Step Moving & Storage gets high marks from most who use them, with 143 customer reviews analyzed—over 82% express positive sentiment. Clients praise their efficient service, professionalism, careful handling of belongings, prompt moving process, and wallet-friendly pricing. Feedback consistently notes crews' helpful, polite approach and the company's ability to handle difficult logistics or last-minute moves. Compared to other movers, Step by Step frequently stands out for speed and customer care at reasonable rates. Still, not every experience is seamless. A notable portion of customers cite late arrivals, extra or higher-than-expected charges, and, less frequently, damage to furniture or property. A few describe frustration reaching management for follow-up about claims or missing items. Most issues stem from delays or billing surprises, rather than staff attitude or outright mishandling. Only a single review is neutral, citing typical estimate discrepancies and inconsistent labor pacing. While the majority enjoy quick, careful, cost-conscious moves, potential clients should inquire in advance about arrival windows, possible additional costs, and pricing details to ensure a smooth experience.Movers from Step by Step Moving & Storage power through tough jobs with professionalism and speed, as recognized by three out of every four pieces of feedback. Efficient, careful, and friendly teams treat belongings like their own, and customers highlight their skill and courtesy. Many praise their punctuality and communication, while property and furniture typically arrive in great condition. Some clients noted crews consistently finish on time or ahead of schedule, making the process stress-free. A few movers go beyond expectations, offering creative problem-solving for tricky moves.

Get a quote (857) 498-7328

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Customer Reviews

82.5% of customers left positive reviews for Step by Step Moving & Storage.

Google

16.8% of customers left negative reviews for Step by Step Moving & Storage.

Yelp

Google

Yelp

Google

Yelp

0.7% of customers left neutral reviews for Step by Step Moving & Storage.

Yelp

Compare with other Boston area movers

Get an idea of how Step by Step Moving & Storage compares to other Boston movers with the table below.

Company	Our rating	Positive reviews	BBB	Quote
Michael's Moving & Storage 30 years in business	4.7	91%	A	Get a quote
StairHopper Movers 21 years in business	4.64	98%	A+	Get a quote
Boston Best Rate Movers 19 years in business	4.66	96%	A+	Get a quote
Premium Q Moving 12 years in business	4.64	87%	A+	Get a quote
Esquire Moving & Storage 10 years in business	4.7	94%	A+	Get a quote
A-Plus Moving & Storage 19 years in business	4.58	91%	A+	Get a quote
Poseidon Moving 10 years in business	4.58	55%	A	Get a quote
Anton's Movers 22 years in business	4.64	94%	A+	Get a quote
Exela Movers 10 years in business	4.52	98%	A+	Get a quote
Flash Moving 6 years in business	4.52	99%	A+	Get a quote

FAQ

Is Step by Step Moving & Storage properly licensed?

Moving companies in Massachusetts are required to obtain a license from the Massachusetts Department of Public Utilities – Transportation Oversight Division to provide local and intrastate moving services in Massachusetts movers must carry adequate cargo insurance and publicly file their tariffs required to list the services they provide and the cost for each.

The state license number for Step by Step Moving & Storage is: 1035994, USDOT #: 3278041 .

You can also use their state regulator website to look up their active status.

Does Step by Step Moving & Storage have any additional locations outside of Boston?

We were only able to find this location for Step by Step Moving & Storage.

Is Step by Step Moving & Storage associated with a van line?

Van lines are networks of local movers that operate separately but under the same umbrella of a multi-state organization. It's not as complicated as it sounds. Learn what van lines are.

Step by Step Moving & Storage functions as an independent moving company. They are not affiliated with a van line company.

Should you negotiate with Boston movers?

While haggling over moving costs isn't typically effective, there are still ways to save. Many companies offer ongoing moving discounts for groups like seniors, military personnel, and students, as well as special offers for early-bird reservations.

Getting quotes from multiple companies will also allow you to inquire about price matching. Some movers will honor lower quotes from competitors, so it doesn’t hurt to ask — and be ready to show estimates from other companies.

How do I choose a Boston moving company?

To choose the best moving company for you, start by researching reputable movers in Boston. You'll want to be on the lookout for companies with mostly positive customer reviews, valid licenses, and comprehensive insurance to ensure your belongings are protected. Beyond that, you’ll want to make sure they can handle the type of move you need.

Ask for detailed moving quotes from at least three companies to compare services, pricing, and availability. A reliable Boston moving company will be one that offers transparent pricing, excellent communication, and a proven track record of successful moves.

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Ryan Carrigan

Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.