Moving FAQs: Costs, Estimates, Insurance, Packing Tips, and How To Hire Movers
This all-in-one moving FAQs guide offers straight answers, real examples, and time-saving tips so you can move smarter, spend less, and avoid delays. Find insider ways to save money and stress, and get personalized estimates fast.
Use our moving cost calculator any time you want a quick price check for your exact move.
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Each year, 400,000+ people trust our moving recommendations. Here are a few reasons why:
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Moving costs and estimate types
Most moving costs come down to distance, shipment size, timing, and the services you add. The fastest way to budget is to collect a few quotes and compare the scope and estimate type side-by-side.
Start here: Get a ballpark moving estimate. It’s fast and free.
How do movers calculate costs?
Movers price different move types in different ways. Here’s how the math usually works, and where the variables can change your total.
- Interstate moves: Carriers typically charge based on the actual weight of your shipment, the distance traveled, and any add-on services such as packing, crating, storage, shuttles, or bulky item handling.
- Local moves: Local (in-state, short distance) jobs are usually billed hourly based on crew size, total time on the clock, and materials used. Travel time and minimums may also apply.
- Intrastate long-distance: Longer moves within the same state can be hourly or weight-based depending on state regulations. Always ask how your state governs pricing before you book.
- Containers and hybrid moves: You pay for the number of containers you use and the transit, while any hired loading or unloading labor is billed separately. This model gives you more control over timing and cost.
Watch for common add-ons such as long carries, stairs, bulky items (like pianos or safes), shuttles when big trucks can’t access your street, and short- or long-term storage. These charges are legitimate, but they should be clearly spelled out in your estimate before you sign.
What are the different types of estimates?
Your estimate type determines how your final price can change. Choosing the right one is the best way to control your budget and avoid day-of surprises.
- Non-binding estimates: The price can go up or down based on the actual shipment weight and services performed. This can work for flexible budgets, but it offers the least cost certainty.
- Binding (flat-rate) estimates: You pay a fixed price as long as the scope doesn’t change. If you add items, need extra packing, or require a shuttle, your cost can increase via written addendums.
- Binding not-to-exceed estimates: If your shipment weighs less than estimated, you pay less, and if it weighs more, your price won’t exceed the cap unless the scope changes. This option offers strong protection with some upside.
Pro tip: Document your inventory and access details (elevators, stairs, and long walks). The more accurate your survey, the fewer add-on charges you’ll see on delivery.
Where can I find some real-world costs of moving?
With our Better Moves Project, we follow real customers through their moves to capture what went right, what went wrong, and what it actually cost. These examples provide helpful context when you compare your own quotes.
- United Van Lines (NY to TX): $8,425 total, with four damaged items and a quick claims payout. The estimate was accurate and the delivery was on time.
- North American Van Lines (DC to NC): $5,330 total, including custom crating for a 6.5-foot mirror. Minor scuffs, no claim filed.
- Dumbo Moving (NY to CO): $3,793 final after extra boxes and a destination shuttle were added. Accurate access details would have narrowed the gap.
- PODS (PA to WA): About $5,090 total, with additional movers hired due to a delay. Hybrid moves can require flexibility on timing.
- MiniMoves (FL to NC): $3,665 final with this small-move specialist, which came in roughly $600 over the estimate.
How can I save money on my move?
You don’t have to cut corners to cut your bill. A few smart tweaks to timing and scope can reduce your total without adding stress.
- Shift your dates: Mid-month, mid-week dates outside the summer peak season are less competitive. You’ll often find better availability, more predictable delivery windows, and lower rates.
- Slim down your shipment: Decluttering before your survey reduces weight and packing time. Fewer pounds on the truck almost always means a smaller bill.
- Insist on a survey: A virtual or in-home survey produces a more accurate estimate. It also gives you a chance to flag stairs, long walks, or items that need crating.
- Compare multiple options: Get at least three quotes, and ask for different estimate types. Seeing binding vs. not-to-exceed pricing helps you choose the right risk profile.
How to choose and vet a moving company
Good movers make everything easier. Bad movers add stress and cost. With a structured process, you can separate pros from pretenders in an afternoon and book with confidence.
Is there a vetting checklist for movers?
Use this checklist to quickly verify licensing, pricing, and service quality before you sign a contract.
- Collect at least three quotes: Get bids from top long-distance movers, reputable interstate carriers, or highly rated container companies. Comparing options side-by-side keeps pricing honest.
- Verify credentials thoroughly: Interstate movers must be licensed and insured. Check each company’s numbers and reputation before you proceed.
- FMCSA (Federal Motor Carrier Safety Administration) license and DOT (Department of Transportation) number: Confirm the carrier’s status and complaint history using our guide to how to check a company’s DOT number. This step filters out unlicensed operators.
- BBB rating and complaint profile: Look for patterns in recent complaints, not just the star rating. Response quality matters as much as volume.
- Industry memberships: Affiliations like the ATA Moving & Storage Conference signal professional standards. Membership isn’t a guarantee, but it’s a positive sign.
- Demand a proper survey and clear estimate: After a virtual or in-home walkthrough, ask for a binding or binding not-to-exceed estimate. Decline vague quotes based on cubic feet.
- Read reviews the right way: Scan multiple sites for detailed, recent experiences that mention communication, delivery windows, and claims handling. A long track record beats a handful of perfect scores.
- Get everything in writing: Your paperwork should list services, dates, access details, and all possible fees. If it’s not written down, it isn’t included.
What’s the difference between van lines vs. independents vs. brokers?
Not all movers operate the same way. Understanding the business model behind your quote helps you set the right expectations.
- Van lines: National networks like United, Mayflower, Allied, Atlas, and North American offer broad coverage, standardized processes, and strong claims handling. They’re great for complex or long-distance moves.
- Independent movers: Single-brand companies can offer competitive pricing and more flexibility. For long-distance jobs, vet licensing and interstate experience carefully.
- Moving brokers: Brokers sell your job and assign a carrier to perform it. Some are fine, but many add confusion and risk, so always insist on the actual carrier’s name and credentials before pickup.
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Packing tips and what movers won’t take
With a simple plan and the right materials, you’ll save time, prevent damage, and make delivery day feel manageable.
What are the essential packing supplies?
Invest in quality materials upfront and you’ll avoid breakage and repacking later. Here’s what most households need for a smooth packing experience.
- Right-size boxes: Use small boxes for books and heavy items, medium for kitchenware, and large for linens or pillows. Wardrobe boxes protect hanging clothes and speed up unpacking.
- Cushioning and protection: Packing paper, bubble wrap, stretch wrap, and furniture pads help absorb shocks in transit. Don’t skimp on paper for fragile items and glassware.
- Strong sealing tools: High-quality tape, a tape gun, and sharp box cutters keep boxes closed and easy to open. Cheap tape can fail and cause damage.
- Smart labeling kit: Permanent markers, color-coded labels, and zip-top bags for hardware make setup at destination faster. Clear labels cut your unpacking time in half.
Where to get boxes: Ask your mover about gently used boxes, check local retailers for low-cost options, or browse our guide to buying boxes for the best value.
What’s the best way to pack?
Work methodically and pack a little each day. These fundamentals protect your belongings and help crews work efficiently.
- Tackle tough spaces first: Start with attics, garages, or storage areas and then go room by room.
- Match weight to box size: Pack heavy items in small boxes and light, bulky items in large ones.
- Wrap and cushion carefully: Wrap fragile items individually and fill empty spaces with paper. Tight packs reduce shifting and breakage.
- Label with purpose: Mark every box with the room, contents, and “FRAGILE” where needed.
- Build a first-open kit: Pack medications, chargers, tools, toiletries, and pet supplies separately. Keep this box with you so you’re comfortable the first night.
- Carry irreplaceable items yourself: Transport critical documents, jewelry, and heirlooms in your own vehicle.
“The movers built a custom box for our 6.5-foot mirror. Communication and professionalism were excellent, and the mirror arrived with just light scuffs — no claim needed.”
— Kyle G., North American Van Lines, DC to NC (see details)
How should I pack fragile and specialty items?
Some belongings deserve extra attention and different materials. If you’re on the fence, err on the side of more protection.
- Consider pro packing or crating: Artwork, mirrors, TVs, antiques, and instruments benefit from custom crating or professional packing.
- Use a high-value inventory: Items worth more than $100 per pound should be listed on the mover’s high-value form. This documentation is key for proper valuation coverage.
- Photograph condition: Take photos or short videos of high-value items before packing. Visual proof simplifies claims if something goes wrong.
“It was all specialty items — family heirlooms, antiques, and high-value paintings. Berger did an in-person quote and handled everything carefully.”
— Stephanie B., Berger Allied (read more)
What won’t movers take?
Safety and regulations limit what movers can transport. Plan ahead so prohibited items don’t slow down loading day.
- Hazardous materials: Paints, aerosols, fuel, propane, ammunition, and explosives cannot go on the truck. Dispose of them responsibly or transport them yourself where allowed.
- Perishables and opened food: Food that can spoil or attract pests isn’t allowed. Finish, donate, or discard these items before moving day.
- Live plants: Most carriers won’t move plants on interstate shipments due to agricultural and pest regulations. Transport them in your own vehicle if permitted by state laws.
- Irreplaceable personal items: Cash, jewelry, hard-to-replace documents, and family keepsakes should travel with you. Valuation coverage typically excludes these categories.
Full list: Items movers will not move
Insurance and protection
Every interstate mover must offer valuation options that determine what you’ll be paid if something is damaged or lost. These are different from third-party insurance, but they’re the foundation of your protection plan.
What are my moving coverage options?
Make sure you understand the trade-offs between basic coverage and more robust protection. Here’s what each option typically means in practice.
- Released Value Protection (basic): This option is included at no extra cost and pays $0.60 per pound per item on interstate moves. A 10-pound TV, for example, would only qualify for a $6 payout.
- Full-Value Protection (FVP): For an added cost, the mover is responsible for repairing, replacing, or paying the current market value for damaged items (minus any deductible you select). This is the best fit for high-value shipments.
- Third-party insurance: You can purchase separate insurance to supplement mover valuation. Ask about exclusions and how claims are coordinated between parties.
How should I choose my moving coverage?
Pick a coverage level that matches what you own and how risk-averse you are. A little math up front can prevent headaches later.
- Inventory high-value items: List anything expensive or hard to replace and tally a rough replacement cost. This helps you weigh premiums against risk.
- Compare FVP cost to risk tolerance: If you have lots of valuable items, FVP usually makes sense.
- Read exclusions carefully: Some items require special packing or crating to be covered. Ask how your mover documents these requirements in your paperwork.
“Four items were damaged and United paid the claim quickly. The quote was accurate and service was on time.”
— Amy T., United Van Lines, NY to TX (full story)
How can I protect my belongings before pickup?
Great coverage still requires great documentation. These steps strengthen any claim you may need to file.
- Photograph item condition: Take clear photos or videos of expensive and fragile items before packing. Time stamps are useful if you need to document damage.
- Use the high-value inventory: Note qualifying items on the inventory and keep copies for your records. This form is a key part of the claims process.
- Pack with sturdy materials: Use quality boxes and adequate padding, and avoid overpacking.
- Know your claim window: Confirm deadlines and procedures in your contract so you can act quickly after delivery. Late claims can be denied.
Timing your move
Timing affects availability and price. Peak season is summer (May through September), while off-peak runs from fall through early spring. With a little flexibility, you can often save hundreds.
- Off-peak dates save money: Late September through early May tends to offer better pricing, faster deliveries, and more flexible scheduling. If your timeline allows, it’s worth the wait.
- Mid-month, weekday moves are easier to book: Weekends and month-ends fill up quickly due to leases and closings. Shifting a day or two can open better options.
Related: Best time to move • Peak moving season tips
Payment methods and deposits
Safe payment practices protect your wallet. Confirm terms early so you aren’t scrambling on moving day.
- Know your options: Most movers accept credit cards, certified checks, money orders, and sometimes cash or personal checks. Ask about any processing fees or restrictions.
- Be wary of large deposits: Many reputable movers take no deposit or a small one to hold your dates. Big upfront payments are a red flag.
- Never prepay in full: Payment is typically split between pickup and delivery. Avoid cash-only demands and insist on receipts for everything.
- Confirm methods in writing: Verify acceptable payment types before booking to avoid day-of surprises. Written terms beat verbal assurances every time.
“I was told I could pay with a credit card, but the carrier wouldn’t accept it at the last minute.”
— Tetiana, New Leaf (broker), IL to TX (learn from her experience)
More: How to pay for your move
Services movers offer
Do movers offer packing and unpacking?
Movers can handle some or all of the packing depending on your time and budget. Decide where professional help saves the most effort or reduces risk.
- Full pack service: Crews pack your entire home, bringing all materials and labeling boxes as they go. It’s the fastest option if you’re short on time.
- Partial pack service: Pros handle high-breakage areas like kitchens, fragile décor, or select rooms while you pack the rest. This is a cost-effective middle ground.
- Basic unpack service: Movers remove boxes and do light setup so you aren’t buried in cardboard. It speeds up day-one functionality.
Do movers offer storage?
Short- or long-term storage can be arranged through your mover or a self-storage provider. Rates vary by unit size, location, access, and whether climate control is needed.
Guides: Storage unit prices • Ways to make storage cheaper
What are some specialty services that movers offer?
Some items and access scenarios call for added equipment or third-party pros. Ask your estimator which of these may apply to your home.
- Custom crating: Artwork, TVs, mirrors, marble, and glass surfaces often require wooden crates. Proper crating can be a condition of coverage.
- Bulky item handling: Pianos, safes, and large fitness equipment may need extra crew, special dollies, or rigging. Expect separate line items for these services.
- Shuttle service: When a tractor-trailer can’t access your street, movers use a smaller truck to ferry items. Shuttles add time and cost, so confirm in advance.
- Third-party services: Appliance disconnects or reconnects and complex disassembly often require specialized technicians. Your mover can coordinate these services for a fee.
“I underestimated the number of boxes, which increased the final cost, and had to pay extra for a shuttle at destination.”
— Hitesh G., Dumbo Moving, NY to CO (read Hitesh’s tips)
“The delivery was delayed due to the driver quitting. They still delivered within the contractual window and promised a $700 refund for the inconvenience.”
— Allison M., American Van Lines, NJ to TX (see what happened)
Expectations matter: third-party labor you hire for hybrid and container moves may have separate liability from your transportation provider. Clarify who is responsible for what before anyone lifts a box.
“The labor company and loaders damaged items, but Moving Place did great. Hybrid moves mean different parties handle different pieces.”
— Megan L., Moving Place, OH to NV (full breakdown)
Moving day: what to expect
Here’s the usual flow on loading day for most full-service and interstate moves.
- Arrival and walkthrough: The foreman will review your inventory, access, and paperwork. You’ll confirm the plan and identify high-value items.
- Protective prep: The crew will lay floor runners, protect door jambs, and pad railings. These safeguards prevent damage on tight turns.
- Systematic loading: Furniture is wrapped, boxes are stacked, and high-value items are called out and staged carefully. Crews load heavy items first for stability.
- Weight tickets for interstate moves: The truck is weighed before and after loading to determine your net shipment weight. Ask for copies of certified tickets.
- Signatures and copies: You’ll sign the bill of lading and inventory before the truck departs. Keep all originals or digital copies with you.
Timing depends on home size, packing status, and access. Stay reachable by phone during the delivery window and confirm the destination address with your dispatcher.
“I didn’t love that my things didn’t stay on the same truck from beginning to end.”
— Ross M., Bold Moving & Storage, PA to TN (what he’d do differently)
Moving fraud and consumer protection
What are the common moving scams?
Most scams share the same playbook: a low quote, vague paperwork, and pressure tactics. Know these patterns and you’ll avoid the worst actors.
- Lowball estimates that balloon later: Prices that seem too good to be true often double on moving day after “recalculations.” Protect yourself with a binding or not-to-exceed estimate.
- Hostage-goods situations: Bad actors refuse to deliver unless you pay more than agreed. Strong contracts and documented inventories help you fight back.
- Unlicensed carriers via brokers: Some brokers pass jobs to uninsured, unlicensed crews. Always insist on the carrier’s name and DOT/MC numbers before pickup.
- Big cash deposits with no paperwork: Legitimate movers provide detailed agreements and receipts. If they push for cash without documentation, walk away.
How can I avoid scams?
A little homework goes a long way. These steps drastically reduce your risk without adding much time.
- Verify licensing and insurance: Run a quick DOT check with the FMCSA and confirm the company name matches your paperwork. Our guide on checking DOT numbers shows you how.
- Insist on a proper survey and written estimate: Your quote should spell out access fees, services, and delivery windows.
- Use traceable payment methods: Pay by credit card, certified check, or money order and avoid paying in full up front. Receipts and paper trails are your friend.
- Read your rights: Review the FMCSA booklet “Your Rights and Responsibilities When You Move.” Knowing the rules helps you advocate for yourself.
What should I do if I’m scammed?
If things go sideways, act quickly and document everything. Fast, organized responses lead to better outcomes.
- Notify the mover in writing: Contact the carrier’s claims department immediately and keep copies. Written timelines matter if you escalate.
- File formal complaints: Report issues to the FMCSA, your state Attorney General, and the BBB. Multiple complaints can prompt faster responses.
- Gather all evidence: Save photos, emails, estimates, the bill of lading, and weight tickets. The more organized you are, the stronger your case.
Special considerations
How should I move with kids?
Moves can feel disruptive to kids, but a little preparation helps everyone settle faster. Prioritize comfort and routine where you can.
- Create a comfort kit: Pack favorite blankets, snacks, and entertainment in a separate bag. Keep it handy so kids can decompress during travel.
- Protect routines when possible: Try to keep meal and bedtime schedules consistent and set up their room first. Familiar rhythms make a new house feel like home.
What are some tips for moving with pets?
Pets do best with calm environments and predictable care. Keep them secure on loading day and plan for safe transport.
- Create a quiet zone: Keep pets in a closed, quiet room during packing and loading. Post a note on the door so crews don’t let them out by accident.
- Transport and records: Move pets in your own vehicle when possible and update microchip and vet records. Bring vaccination documents if you’re crossing state lines.
How can I move my plants?
Live plants are tricky on long-distance moves due to regulations and climate concerns. Plan a separate transport solution if you want them to make the trip.
- Know the rules and plan ahead: Most movers won’t take plants interstate, and some states restrict certain species. Transport plants yourself if allowed and acclimate them slowly after arrival.
How should I move high-value or oversized items?
Expensive or bulky pieces need special documentation and handling. Address these early with your estimator.
- Use a high-value inventory: List jewelry, fine art, rugs, and designer furniture to ensure appropriate valuation. This documentation is essential for any claim.
- Ask about crating and prep: Marble, glass, and delicate art often require custom crates or special materials. Confirm who builds the crate and when.
Guide: Specialty movers
Documentation and paperwork
Your paperwork is your protection. Read every page and keep digital copies with you until the move is fully complete.
- Estimate: States whether your price is non-binding, binding, or binding not-to-exceed. It should also list access fees, valuation, and services.
- Order for Service: Confirms your pickup and delivery details and authorizes the work. Think of it as your move work order.
- Bill of lading: This is your contract and the most important document. It governs pricing, liability, and delivery windows, so read it closely before you sign.
- Driver’s Descriptive Inventory: A detailed list of items and their condition at pickup. You’ll sign at both origin and destination—compare carefully.
- Valuation election: Records your choice of basic coverage or Full-Value Protection. It also notes any deductible you select.
- Change order or addendum: Documents added items, services, or access charges after the estimate. Get all changes in writing immediately.
- Freight bill or final invoice: The final tally of charges based on your estimate and any approved changes. Keep copies for reimbursement or taxes.
- IRS Form 3903: If applicable, this form supports moving expense deductions for qualifying moves. Check current IRS rules before filing.
More detail: Complete list of moving documents
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