Road Runner Moving & Storage Review
Fact Checked by:
Positive Reviews
53%
across 70 reviews
moveBuddha Score
4.3/5
based on moveBuddha methodology
Years in Business
45
founded 1981
Road Runner Moving & Storage is a 4.3/5-rated Alabama full-service mover, operating since 1981 (45 years in business). Road Runner Moving & Storage earns 53% positive reviews across 70 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Road Runner Moving & Storage at a glance
- Track record: 45 years in business with 53% positive customer reviews across 70 verified reviews.
- Industry experience: 5/5
- Customer service: 4.42/5
- Review quality: 3.84/5
- Quote accuracy: 3.96/5
What this review covers
Professional and polite staff
Quick moving process
Efficient service
Careful handling
Helpful movers
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Road Runner Moving & Storage has been in business for 45 years, demonstrating strong staying power in a competitive industry with services like intrastate moving and office moving.
Review quality 3.8
Customer reviews are the clearest window into a mover’s reputation. Road Runner Moving & Storage has about 53% positive reviews across roughly 70 total reviews, with an average Yelp rating of 1.7.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Road Runner Moving & Storage.
Customer service 4.4
From responsiveness to follow-through, customer service is a big differentiator. Road Runner Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"Corey and Chase did an excellent job with my grand piano, storing our furniture plus piano in their amazing downtown building. Easiest move ever! Thanks!"
"They were very polite and punctual. The movers were friendly, strong, fast, and professional. They got the job done in a timely manner. I will definitely recommend them."
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What do customers say about Road Runner Moving & Storage?
Across 70 verified customer reviews from multiple platforms, 53% are positive, 46% are negative, and 1% are neutral.
What customers like most about Road Runner Moving & Storage
- Professional and polite staff: Customers say the Road Runner Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Quick moving process: The team at Road Runner Moving & Storage often gets the job done faster than expected, saving clients time.
- Efficient service: Many customers praise Road Runner Moving & Storage for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Road Runner Moving & Storage's attention to detail.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
Most common complaints about Road Runner Moving & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Lack of communication: Poor or inconsistent updates from Road Runner Moving & Storage left some customers feeling in the dark.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Road Runner Moving & Storage clients.
Positive Road Runner Moving & Storage Reviews
"Corey and Chase did an excellent job with my grand piano, storing our furniture plus piano in their amazing downtown building. Easiest move ever! Thanks!"
"They were very polite and punctual. The movers were friendly, strong, fast, and professional. They got the job done in a timely manner. I will definitely recommend them."
"Movers were professional and on time, and their estimate for my move was spot on. They were also very fast and efficient."
Negative Road Runner Moving & Storage Reviews
Yelp
"The WORST and most expensive movers we have ever hired. They charged us TWICE what the quoted us. They showed up late and had to finish the next day. Damaged furniture, missing items, no callbacks."
Yelp
"DO NOT USE THIS COMPANY. Significantly damaged a number of items including my grand piano, lost items, refused reimbursement, and made inappropriate comments to my daughter. Attorney involved."
"Moved my friend and broke several of her things, damaged items from passed relatives that can't be replaced and then threw them away not even telling them about the damaged items."
Neutral Road Runner Moving & Storage Reviews
"Impressed at first. They canceled due to weather, but after several reschedules they arrived too late. My deposit wasn't returned. Used another local co for less $ and no deposit required."
How moveBuddha rated Road Runner Moving & Storage
Road Runner Moving & Storage earns a 4.3/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Road Runner Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 3.84/5 | Volume & sentiment of customer reviews |
| Customer service | 4.42/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 4.34/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Road Runner Moving & Storage
High praise for Road Runner Moving & Storage centers on their swift, courteous movers and seamless moving process. Over half of feedback highlights staff professionalism, efficiency, timeliness, careful handling of belongings, and helpful attitudes, setting a standard many other movers struggle to match. Customers frequently mention quick turnaround, friendly interactions, and attentive service. On the other hand, nearly as many complaints call out property damage, inconsistent communication, and unexpected charges. Some customers reported unresolved damage claims, lost or mishandled items, and issues tracking down staff after problems occurred. Negative experiences often note significant costs, broken items, lack of accountability, and ignored calls or emails. Taken together, feedback reflects that while many customers enjoyed a stress-free moving day and respectful crew, others faced damages and poor follow-up that overshadowed their move. Compared to similar companies, Road Runner stands out for polite staff and speed but falls short in reliability and post-move accountability.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Road Runner Moving & Storage cost?
Road Runner Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Road Runner Moving & Storage compare to other Birmingham movers?
Road Runner Moving & Storage ranks alongside the top full-service movers in Birmingham on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Birmingham movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.42 |
99% | A+ | ||
|
4.52 |
92% | A+ | ||
|
4.42 |
95% | A+ | ||
|
4.52 |
67% | A+ | ||
|
4.42 |
93% | A+ | ||
|
4.3 |
94% | A+ | ||
|
4.3 |
53% | F | ||
|
4.48 |
86% | A+ | ||
4.12 |
58% | F | ||
|
4.38 |
97% | A+ |
How Road Runner Moving & Storage's ratings compare to other Birmingham movers
Road Runner Moving & Storage's Yelp rating (1.7/5) is lower than the average across the 10 movers analyzed in Birmingham, which carry an average Yelp rating of 3.3/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Road Runner Moving & Storage | 1.7/5 | -- |
| Birmingham movers | 3.3/5 | 10 movers |
| Alabama movers | 3.3/5 | 46 movers |
Final verdict: Road Runner Moving & Storage
Road Runner Moving & Storage earns a 4.3/5 moveBuddha score with 53% positive customer reviews across 70 verified reviews. With 45 years in business, Road Runner Moving & Storage is a solid option to consider for Alabama moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Road Runner Moving & Storage
How does Road Runner Moving & Storage's review score compare to other Alabama movers?
Road Runner Moving & Storage earns 53% positive customer reviews across 70 verified customer reviews. Its composite moveBuddha score is 4.3/5.
Why is Road Runner Moving & Storage's Yelp rating lower than other sources?
Road Runner Moving & Storage's 1.7/5 Yelp rating across 7 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Road Runner Moving & Storage offer?
Road Runner Moving & Storage is a full-service mover operating in Alabama. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Road Runner Moving & Storage require a deposit?
Deposit requirements for Road Runner Moving & Storage depend on the type and timing of your move. Most Alabama full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Road Runner Moving & Storage been in business?
Road Runner Moving & Storage has been in business for 45 years, founded in 1981.
How do I choose the right Birmingham moving company?
To pick the best Birmingham mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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