New City Moving Review 2026 (Bolingbrook, IL)
Fact Checked by:
Positive
Reviews
54%
across 278 reviews
moveBuddha
Score
3.4/5
based on moveBuddha methodology
New City Moving is a 3.4/5-rated Illinois full-service mover. New City Moving earns 54% positive reviews across 278 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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New City Moving at a glance
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 4.14/5
New City Moving's services
- Full-service moving
- Packing & Unpacking
- Interstate moving
- Local (intrastate) moving
- International moving
- Storage: Offered by 62% of Bolingbrook movers (63% nationally)
- Piano moving: A specialty offered by 43% of Bolingbrook movers (42% nationally)
What this New City Moving review covers
Quick moving process
Quick response times
Efficient service
Professional and polite staff
Friendly and approachable staff
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. New City Moving has been in business for many years, demonstrating strong staying power in a competitive industry with services like small-scale moving and international moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. New City Moving has about 54% positive reviews across roughly 278 total reviews.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request quotes from New City Moving.
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. New City Moving emphasizes clear communication, careful handling.
Recent reviews
Mathew and TK did everything all in one go super fast and efficient it was amazing! Definitely recommend this company and these guys did a very good job.👏
They were on time, very friendly and polite. They helped me get everything wrapped up correctly and moved from my apartment into my new townhome very nicely.
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What do customers say about New City Moving?
New City Moving pulls in 54% positive reviews out of 278 verified ratings from multiple platforms, 44% negative, and 3% neutral.
What customers like most about New City Moving
- Quick moving process: The team at New City Moving often gets the job done faster than expected, saving clients time.
- Quick response times: Customer support at New City Moving was often noted for responding to questions or concerns almost immediately
- Efficient service: Many customers praise New City Moving for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the New City Moving's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at New City Moving.
Most common complaints about New City Moving
- Unprofessional behavior: Complaints included movers using foul language, showing up late, or acting inappropriately.
- Broken promises: Customers noted instances where New City Moving failed to deliver on services that were initially guaranteed.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some New City Moving clients.
Positive New City Moving Reviews
Danny Wilson, Google
Mathew and TK did everything all in one go super fast and efficient it was amazing! Definitely recommend this company and these guys did a very good job.👏
Mary Flatley, Google
They were on time, very friendly and polite. They helped me get everything wrapped up correctly and moved from my apartment into my new townhome very nicely.
Barb MPC, Google
These folks are professional, accommodating, focused, and quick, all at a very fair cost. From the first person I spoke to, to the movers waving goodbye, these folks are top-notch.
Negative New City Moving Reviews
Alex D, Google
The night before my scheduled move in, I received a call saying my quote was no longer valid. I was told I would now be required to use 3 movers at $225 per hour instead.
John Gallagher, Google
The crew ultimately showed up at 7:30 after I was given a 12:00–3:30 window. I had to call repeatedly for updates and wasted almost eight hours waiting. The crew was courteous and efficient, but office communication was unacceptable.
Ola Muaref, Google
They broke my sister's $5,000 television and tried to convince us it was already broken; fresh glue was still on it. The leader also asked me to pay $45 per hour for side work.
Neutral New City Moving Reviews
Aubrey Grana, Google
Movers arrived within their time slot and worked efficiently. Several fragile items and a bookcase were damaged, and the final price was higher than estimated.
jerry gillespie, Google
I booked by phone for my preferred date, but they later said they could not move me that day. Movers arrived without tools and left my bed disassembled. Service was fair to good.
Lara Lara, Google
The movers were friendly and did a good job, but I was not told about the three-hour minimum. $350 for 15 minutes of work.
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How moveBuddha rated New City Moving
New City Moving earns a 3.4/5 composite rating based on moveBuddha's editorial rating categories. That's below the 3.7/5 average among Bolingbrook movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | New City Moving | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of New City Moving
Fast crews, friendly service, and billing trouble define New City Moving’s customer feedback. The analysis covers 278 reviews: 54.0% were positive, 43.5% negative, and 2.5% neutral. Positive input praises quick moves, prompt responses, efficient work, and professional, polite staff who handle stairs, tight spaces, and belongings with care. Compared with alternatives such as Two Men and a Truck, some customers praised these crews for faster work and careful handling. Negative feedback points to unprofessional behavior, broken promises about arrival times or quotes, damaged or missing items, and unexpected labor, travel, supply, or gratuity charges. Office coordination and final billing remain the main risks, even when the crew performs well.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does New City Moving cost?
New City Moving does not publish standard hourly rates or flat-fee pricing publicly. Movers in Bolingbrook charge an average of $119/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Illinois move
$1,382 – $3,416
How does New City Moving compare to other Bolingbrook movers?
New City Moving ranks alongside the top full-service movers in Bolingbrook on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Bolingbrook movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.7 |
93% | A+ | ||
|
4.58 |
98% | A+ | ||
|
4.76 |
97% | A+ | ||
|
4.52 |
95% | A+ | ||
|
4.56 |
72% | A+ | ||
|
4.56 |
91% | A+ | ||
|
4.66 |
97% | C | ||
|
4.5 |
72% | B- | ||
|
4.72 |
97% | A+ | ||
|
4.62 |
95% | A+ |
Final verdict: New City Moving
New City Moving earns a 3.4/5 moveBuddha score, backed by 54% positive customer reviews across 278 verified reviews. New City Moving has built a reputation for quick moving process and quick response times, making it worth a look for your Illinois move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about New City Moving
How do I choose the right Bolingbrook moving company?
To pick the best Bolingbrook mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Does New City Moving offer piano moving?
Yes, New City Moving offers piano moving. That's a specialty only 43% of Bolingbrook movers provide, compared to 42% nationally.
How does New City Moving's review score compare to other Illinois movers?
New City Moving earns 54% positive customer reviews across 278 verified customer reviews. Its composite moveBuddha score is 3.4/5. That's below the 89% average among Bolingbrook movers, and below the 88% Illinois average.
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Compare New City Moving's quote against other top Illinois movers. moveBuddha users save an average of 30% by comparing 3+ quotes before booking.
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