Roy's Moving Company Review
Fact Checked by:
Positive Reviews
48%
across 42 reviews
moveBuddha Score
4.5/5
based on moveBuddha methodology
Years in Business
12
founded 2014
Roy's Moving Company is a 4.5/5-rated Massachusetts full-service mover, operating since 2014 (12 years in business). Roy's Moving Company earns 48% positive reviews across 42 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
Ready to see what Roy's Moving Company would cost for your move?
Get a free, no-obligation quote in under 60 seconds. No deposit required.
Roy's Moving Company at a glance
- Track record: 12 years in business with 48% positive customer reviews across 42 verified reviews.
- Industry experience: 5/5
- Customer service: 4.72/5
- Review quality: 4.16/5
- Quote accuracy: 44/5
What this review covers
Efficient service
Professional and polite staff
Quick moving process
Careful handling
Affordable rates
Show details Hide details
Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Roy's Moving Company has been in business for 12 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Roy's Moving Company has about 48% positive reviews across roughly 42 total reviews, with an average Yelp rating of 2.0.
Quote accuracy 4.0
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Roy's Moving Company, and Roy's Moving Company makes deposit expectations clear upfront.
Customer service 4.7
From responsiveness to follow-through, customer service is a big differentiator. Roy's Moving Company emphasizes clear communication, careful handling.
Recent reviews
"Moved from NY to Boston easily. The team was professional, fast, and took great care with my furniture. Fair price, would absolutely recommend!"
"Moved 3 times in 3 months, Roy's did it all quickly and safely. George, Oscar and Rafael handled everything professionally—made a stressful process smooth. See you next time!"
DOT number
Address
Payment methods
Phone
Website
What do customers say about Roy's Moving Company?
Across 42 verified customer reviews from multiple platforms, 48% are positive, 52% are negative, and 0% are neutral.
What customers like most about Roy's Moving Company
- Efficient service: Many customers praise Roy's Moving Company for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Roy's Moving Company's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Quick moving process: The team at Roy's Moving Company often gets the job done faster than expected, saving clients time.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Roy's Moving Company's attention to detail.
- Affordable rates: Many reviewers found Roy's Moving Company to be more budget-friendly than competitors without sacrificing quality.
Most common complaints about Roy's Moving Company
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Lack of communication: Poor or inconsistent updates from Roy's Moving Company left some customers feeling in the dark.
Positive Roy's Moving Company Reviews
Yelp
"Moved from NY to Boston easily. The team was professional, fast, and took great care with my furniture. Fair price, would absolutely recommend!"
Yelp
"Moved 3 times in 3 months, Roy's did it all quickly and safely. George, Oscar and Rafael handled everything professionally—made a stressful process smooth. See you next time!"
Yelp
"Got a quote quickly, booked easily, and the crew handled my third-floor move fast and efficiently. Very happy with their communication and care for my things."
Negative Roy's Moving Company Reviews
Yelp
"Missing and damaged several items, including irreplaceable valuables. Three months later, no refund, no response, and permanent marker on my belongings. Incredibly disappointed—no accountability."
Yelp
"Paid extra for guaranteed delivery date, but items arrived late & some were missing; lost my Roomba, and can't get compensation. Not trustworthy."
Yelp
"My belongings have been missing for weeks, staff unresponsive, and promised delivery times ignored. Calls go unanswered. Regret hiring Roy's Moving."
How moveBuddha rated Roy's Moving Company
Roy's Moving Company earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Roy's Moving Company | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.72/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.04/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.66/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Roy's Moving Company
Customer feedback paints a sharp picture for Roy's Moving Company. Almost half (47.6%) highlight efficient service, quick moves, friendly, professional teams, careful handling, and affordable rates. Customers frequently mention prompt communication, smooth scheduling, and impressive speed—even for multi-stop or last-minute relocations. Movers consistently earn praise for their positive attitudes and diligence in challenging weather or complex situations. Just over half (52.4%) report serious problems, especially with lost or misplaced items, broken belongings, and poor communication about delays or mistakes. Several say valuables vanished or arrived damaged, with the company reportedly hard to reach and slow or unwilling to resolve claims. Some cite extra charges, inaccurate delivery windows, and a lack of accountability as key frustrations. While rates are competitive and the teams can be quick and polite, issues with missing items and unresponsive service hurt the company’s reliability compared to top-rated movers who prioritize transparency and customer support.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Roy's Moving Company cost?
Roy's Moving Company does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Massachusetts moving costs across all home sizes and service types, see our Massachusetts moving cost guide.
How does Roy's Moving Company compare to other Boston movers?
Roy's Moving Company ranks alongside the top full-service movers in Boston on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Boston movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.7 |
96% | A+ | ||
|
4.62 |
87% | A+ | ||
|
4.62 |
99% | A+ | ||
|
4.66 |
89% | A+ | ||
|
4.56 |
98% | A+ | ||
|
4.58 |
91% | A | ||
|
4.56 |
98% | A+ | ||
|
4.56 |
84% | A+ | ||
|
4.52 |
100% | A+ | ||
|
4.56 |
87% | A+ |
How Roy's Moving Company's ratings compare to other Boston movers
Roy's Moving Company's Yelp rating (2.0/5) is lower than the average across the 96 movers analyzed in Boston, which carry an average Yelp rating of 4.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Roy's Moving Company | 2.0/5 | -- |
| Boston movers | 4.0/5 | 96 movers |
| Massachusetts movers | 4.0/5 | 106 movers |
Final verdict: Roy's Moving Company
Roy's Moving Company earns a 4.5/5 moveBuddha score with 48% positive customer reviews across 42 verified reviews. With 12 years in business, Roy's Moving Company is a solid option to consider for Massachusetts moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Roy's Moving Company
How does Roy's Moving Company's review score compare to other Massachusetts movers?
Roy's Moving Company earns 48% positive customer reviews across 42 verified customer reviews. Its composite moveBuddha score is 4.5/5.
Why is Roy's Moving Company's Yelp rating lower than other sources?
Roy's Moving Company's 2.0/5 Yelp rating across 31 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Roy's Moving Company offer?
Roy's Moving Company is a full-service mover operating in Massachusetts. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Roy's Moving Company require a deposit?
Deposit requirements for Roy's Moving Company depend on the type and timing of your move. Most Massachusetts full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Roy's Moving Company been in business?
Roy's Moving Company has been in business for 12 years, founded in 2014.
How do I choose the right Boston moving company?
To pick the best Boston mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking Roy's Moving Company?
Compare Roy's Moving Company's quote against other top Massachusetts movers. moveBuddha users save an average of 30% by comparing 3+ quotes before booking.
Helpful Massachusetts moving resources
If Roy's Moving Company isn't the right fit, explore other top-rated Massachusetts movers and popular Massachusetts moving routes below.
Massachusetts moving services
Popular Massachusetts moving routes
