Roy's Moving Company Review 2026 (Boston, MA)
Fact Checked by:
Positive
Reviews
48%
across 42 reviews
moveBuddha
Score
4.5/5
based on moveBuddha methodology
Years in
Business
12
founded 2014
Roy's Moving Company is a 4.5/5-rated Massachusetts full-service mover, operating since 2014 (12 years in business). Roy's Moving Company earns 48% positive reviews across 42 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Roy's Moving Company at a glance
- Track record: 12 years in business with 48% positive customer reviews (42 verified reviews)
- Industry experience: 5/5
- Customer service: 4.72/5
- Review quality: 4.16/5
- Quote accuracy: 44/5
Roy's Moving Company's services
- Full-service moving
- Packing & Unpacking
- Interstate moving
- Local (intrastate) moving
- Storage: Offered by 76% of Boston movers (60% nationally)
What this Roy's Moving Company review covers
Affordable rates
Flexibility
Quick response times
Good communication
Quick moving process
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Roy's Moving Company has been in business for 12 years, demonstrating strong staying power in a competitive industry with services like small-scale moving and interstate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Roy's Moving Company has about 48% positive reviews across roughly 42 total reviews, with an average Yelp rating of 1.9.
Quote accuracy 4.0
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Roy's Moving Company. Discounts may be available for groups like military.
Customer service 4.7
From responsiveness to follow-through, customer service is a big differentiator. Roy's Moving Company emphasizes clear communication, careful handling, and visibility during transit through shipment tracking.
Recent reviews
I called the day before and they were able to accommodate my family. They were on time, prepared, attentive, and professional.
Lydia was prompt and I had a quote and deposit within 10 minutes. The movers were quick, efficient, and effective, and the price was fair.
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What do customers say about Roy's Moving Company?
Roy's Moving Company pulls in 48% positive reviews out of 42 verified ratings from multiple platforms, 52% negative, and 0% neutral.
What customers like most about Roy's Moving Company
- Affordable rates: Many reviewers found Roy's Moving Company to be more budget-friendly than competitors without sacrificing quality.
- Flexibility: Clients liked that Roy's Moving Company was willing to adjust schedules or accommodate last-minute changes.
- Quick response times: Customer support at Roy's Moving Company was often noted for responding to questions or concerns almost immediately
- Good communication: Reviewers frequently mention clear, consistent updates from Roy's Moving Company throughout the moving process.
- Quick moving process: The team at Roy's Moving Company often gets the job done faster than expected, saving clients time.
Most common complaints about Roy's Moving Company
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Inaccurate estimates: Estimates from Roy's Moving Company were sometimes way off from what customers were ultimately billed.
Did you move with Roy's Moving Company? Tell us how it went.
Leave a ReviewPositive Roy's Moving Company Reviews
I called the day before and they were able to accommodate my family. They were on time, prepared, attentive, and professional.
Yelp
Lydia was prompt and I had a quote and deposit within 10 minutes. The movers were quick, efficient, and effective, and the price was fair.
Roy's Moving was responsive, fast and flexible. I had to change my date and even the amount of furniture, and they were easy to work with. Their prices were reasonable.
Negative Roy's Moving Company Reviews
Yelp
We lost items after our furniture was transferred to another truck. Delivery arrived four days late, and the company refunded only a third of the guaranteed delivery fee.
Yelp
The actual bill came in over 2 1/5 times the estimate. They also charged heavily for boxes and damaged items while moving out.
Yelp
My belongings were promised within 2–10 days, but day 18 arrived without delivery. The office repeatedly gave new promises and could not provide a clear status.
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How moveBuddha rated Roy's Moving Company
Roy's Moving Company earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. That's above the 3.8/5 average among Boston movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Roy's Moving Company | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.72/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.04/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.66/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Roy's Moving Company
Flexible bookings, fair pricing: 42 reviews are in, and 48% are positive. Customers value quick crews, hardworking movers, and careful handling in many moves, though some report damage or missing items. A few customers report delayed long-distance deliveries, surprise fees, poor follow-up, and disorganized storage.
Ratings based on moveBuddha's research methodology, updated November 2026.
How much does Roy's Moving Company cost?
Roy's Moving Company does not publish standard hourly rates or flat-fee pricing publicly. Movers in Boston charge an average of $128/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Massachusetts moving costs across all home sizes and service types, see our Massachusetts moving cost guide.
Estimated for a typical 2-3 bedroom Massachusetts move
$1,011 – $2,084
How does Roy's Moving Company compare to other Boston movers?
Roy's Moving Company ranks alongside the top full-service movers in Boston on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Boston movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.7 |
84% | A+ | ||
|
4.72 |
95% | A+ | ||
|
4.64 |
95% | A | ||
|
4.58 |
96% | A+ | ||
|
4.58 |
98% | A+ | ||
|
4.56 |
99% | A+ | ||
|
4.66 |
95% | A+ | ||
|
4.52 |
97% | A+ | ||
|
4.56 |
84% | A+ | ||
|
4.72 |
88% | A+ |
How Roy's Moving Company's ratings compare to other Boston movers
Roy's Moving Company's Yelp rating (1.9/5) is lower than the average across the 263 movers analyzed in Boston, which carry an average Yelp rating of 4.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Roy's Moving Company | 1.9/5 | -- |
| Boston movers | 4.0/5 | 263 movers |
| Massachusetts movers | 3.9/5 | 278 movers |
Final verdict: Roy's Moving Company
Roy's Moving Company earns a 4.5/5 moveBuddha score, backed by 48% positive customer reviews across 42 verified reviews. Over 12 years in business, Roy's Moving Company has built a reputation for affordable rates and flexibility, making it worth a look for your Massachusetts move.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
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FAQs about Roy's Moving Company
Does Roy's Moving Company require a deposit?
How much deposit Roy's Moving Company asks for depends on your move type and timing. Most Massachusetts full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Roy's Moving Company been in business?
Roy's Moving Company has been in business for 12 years, founded in 2014.
How do I choose the right Boston moving company?
To pick the best Boston mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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