Pony Express Moving Co. Review 2026 (Schenectady, NY)
Fact Checked by:
Positive
Reviews
83%
across 48 reviews
moveBuddha
Score
3.3/5
based on moveBuddha methodology
Pony Express Moving Co. is a 3.3/5-rated New York full-service mover. Pony Express Moving Co. earns 83% positive reviews across 48 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Pony Express Moving Co. at a glance
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 3.76/5
Pony Express Moving Co.'s services
- Full-service moving
- Packing
- Local (intrastate) moving
What this Pony Express Moving Co. review covers
Affordable rates
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. Pony Express Moving Co. has been in business for many years, demonstrating strong staying power in a competitive industry with services like intrastate moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. Pony Express Moving Co. has about 83% positive reviews across roughly 48 total reviews.
Quote accuracy 3.7
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Pony Express Moving Co..
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. Pony Express Moving Co. emphasizes clear communication, careful handling.
Recent reviews
Mike was incredibly flexible after my moving date changed twice; he was even able to schedule a job for the next day. The team is super friendly and works efficiently.
His price was fair and the team was responsive, careful, considerate and hard working.
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What do customers say about Pony Express Moving Co.?
Pony Express Moving Co. pulls in 83% positive reviews out of 48 verified ratings from multiple platforms, 17% negative, and 0% neutral.
What customers like most about Pony Express Moving Co.
- Affordable rates: Many reviewers found Pony Express Moving Co. to be more budget-friendly than competitors without sacrificing quality.
- Flexibility: Clients liked that Pony Express Moving Co. was willing to adjust schedules or accommodate last-minute changes.
- Quick response times: Customer support at Pony Express Moving Co. was often noted for responding to questions or concerns almost immediately
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at Pony Express Moving Co..
- Respectful of property: Customers appreciated how carefully Pony Express Moving Co.'s team maneuvered furniture through tight spaces without damaging walls or floors.
Most common complaints about Pony Express Moving Co.
- Higher-than-expected costs: Final bills were occasionally much higher than initial estimates, upsetting customers.
- Unprofessional behavior: Complaints included movers using foul language, showing up late, or acting inappropriately.
- Damage to items: Some customers reported that items were damaged during packing or loading.
Positive Pony Express Moving Co. Reviews
Megan H, Google
Mike was incredibly flexible after my moving date changed twice; he was even able to schedule a job for the next day. The team is super friendly and works efficiently.
Carrie L, Google
His price was fair and the team was responsive, careful, considerate and hard working.
David Singer, Google
They worked efficiently and effectively, and treated our belongings (and us) with respect. Nothing was broken or damaged, and the price was quite competitive.
Negative Pony Express Moving Co. Reviews
Arlene Medina, Google
They covered my mattresses and duffle bag in nasty brown stains. They were fast and Mike was nice, but the service was very expensive and did not keep my property safe or clean.
don Corey, Google
The company was way overpriced, arrived late, and the movers swore and played around. I would never recommend them.
Mary Saeed, Google
Two movers arrived in pajama bottoms, and the team requested payment after partially completing the move. They left without finishing the job.
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How moveBuddha rated Pony Express Moving Co.
Pony Express Moving Co. earns a 3.3/5 composite rating based on moveBuddha's editorial rating categories. That's below the 3.7/5 average among Schenectady movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Pony Express Moving Co. | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.76/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of Pony Express Moving Co.
Fast moves, flexible scheduling, and fair prices lead Pony Express's customer feedback. Across 48 reviews, 83.3% were positive, with customers praising affordable rates, quick responses, friendly crews, schedule flexibility, and careful treatment of furniture. Several customers said Pony Express cost less than competing movers or charged less when jobs finished early, while some preferred it over larger companies. Negative feedback reports higher-than-expected bills, late arrivals, unprofessional conduct, and stained belongings. These complaints contrast with many accounts of careful work and reliable last-minute help, making clear quotes and property protection important before booking.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does Pony Express Moving Co. cost?
Pony Express Moving Co. does not publish standard hourly rates or flat-fee pricing publicly. Movers in Schenectady charge an average of $100/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom New York move
$1,072 – $2,457
How does Pony Express Moving Co. compare to other Schenectady movers?
Pony Express Moving Co. ranks alongside the top full-service movers in Schenectady on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Schenectady movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.52 |
89% | A+ | ||
|
4.52 |
94% | A+ | ||
|
4.36 |
96% | A+ | ||
|
4.34 |
80% | A+ | ||
|
4.44 |
97% | A+ | ||
4.0 |
75% | N/A | ||
|
3.86 |
86% | N/A | ||
|
4.56 |
95% | A+ | ||
|
4.28 |
88% | A+ | ||
|
3.66 |
79% | A+ |
Final verdict: Pony Express Moving Co.
Pony Express Moving Co. earns a 3.3/5 moveBuddha score, backed by 83% positive customer reviews across 48 verified reviews. Pony Express Moving Co. has built a reputation for affordable rates and flexibility, making it worth a look for your New York move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about Pony Express Moving Co.
How does Pony Express Moving Co.'s review score compare to other New York movers?
Pony Express Moving Co. earns 83% positive customer reviews across 48 verified customer reviews. Its composite moveBuddha score is 3.3/5. That's below the 87% average among Schenectady movers, and below the 88% New York average.
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