Bellhop Moving review 2026 (Philadelphia, PA)

What do customers say about Bellhop Moving?

Out of 295 verified reviews, 58% of customers left a positive review about Bellhop Moving in Philadelphia, PA. 38% of reviews are negative and 3.7% are neutral. Bellhop Moving has a 31% lower positive review percentage than the average Pennsylvania moving company (58% vs the Pennsylvania state average of 89%).

What customers like about Bellhop Moving

• Friendly and approachable staff

  Many customers felt at ease working with the courteous and personable team at Bellhop Moving.

• Quick moving process

  The team at Bellhop Moving often gets the job done faster than expected, saving clients time.

• Efficient service

  Many customers praise Bellhop Moving for completing moves smoothly and with minimal downtime.

• Professional and polite staff

  Customers say the Bellhop Moving's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.

• Good communication

  Reviewers frequently mention clear, consistent updates from Bellhop Moving throughout the moving process.

What positive reviewers say

• “This team was extremely helpful and patient and did incredible work. They adapted when street parking was too small for the truck, arrived punctually, and finished promptly.”

• “These guys were very friendly and energetic, finished sooner than expected, and communicated well before and during the move. A short delay did not prevent them from finishing on time.”

• “The team was careful, quick, and highly efficient, even on the hottest day of the year. We were amazed at how quickly they worked and how much they fit in the truck.”

• “Justin M., Joel T., and Driver Emmy were early, fast, efficient, and extremely careful with my belongings. It was an outstanding professional experience, and I will use Bellhops again.”

• “The team kept in touch before moving day, arrived on time, and treated us and our belongings with respect. They wrapped everything quickly and efficiently, making the move easy.”

What mixed reviewers say

• “The movers arrived 30 minutes after the truck, and I wasn’t told the crew would arrive separately. They seemed professional and damaged only one minor item, but the setup felt unreliable.”

• “These movers were courteous and worked steadily, but they used shortcuts, lacked enough wrap and blankets, and caused dings, dents, and stains. I would use them only if no other option were available.”

• “The actual movers were excellent: Justin arrived early, worked efficiently, and was pleasant. The move took four hours instead of the expected 2.5, and the bill exceeded the quoted time.”

• “Bellhops canceled the night before and offered a later date, costing time and money. They later apologized and sent $200 toward another company's move.”

Most common complaints about Bellhop Moving

• Unreliable timing

  Customers reported inconsistent scheduling and lack of punctuality from Bellhop Moving.

• Broken promises

  Customers noted instances where Bellhop Moving failed to deliver on services that were initially guaranteed.

• Damage to items

  Some customers reported that items were damaged during packing or loading.

What negative reviewers say

• “Despite multiple confirmations, my move was canceled about 30 minutes before the appointment. Customer service could not provide a timely solution, leaving me in moving limbo and forcing a hotel stay.”

• “The individual movers were punctual and professional, but the quote promised three movers and a truck; only two arrived. The workload left items unmoved, and Bellhop's response was limited to adjusting the bill.”

• “The truck arrived late and unprepared without blankets, dollies, shrink wrap, box cutters, or tape. Several furniture pieces were damaged, and some items were missing.”

• “The movers damaged my bookcase, TV console, coffee table, and mirror. Bellhop directed me to claims, but the claims representative required repeated follow-up and did not answer my calls.”