1-800-PACK-RAT Review 2026 (Webster, NY)
Fact Checked by:
Positive
Reviews
86%
across 100 reviews
moveBuddha
Score
3.4/5
based on moveBuddha methodology
1-800-PACK-RAT is a 3.4/5-rated New York full-service mover. 1-800-PACK-RAT earns 86% positive reviews across 100 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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1-800-PACK-RAT at a glance
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 3.96/5
1-800-PACK-RAT's services
- Interstate moving
- Local (intrastate) moving
- Storage: Offered by 71% of Webster movers (61% nationally)
What this 1-800-PACK-RAT review covers
Skilled drivers
Knowledgeable staff
Good communication
Consistency and follow-up
Friendly and approachable staff
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. 1-800-PACK-RAT has been in business for many years, demonstrating strong staying power in a competitive industry with services like interstate moving and intrastate moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. 1-800-PACK-RAT has about 86% positive reviews across roughly 100 total reviews.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from 1-800-PACK-RAT.
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. 1-800-PACK-RAT emphasizes clear communication.
Recent reviews
Derrick was amazing he arrived on time as he said called before he arrived and let us know he was on the way.
Communication via the 800 number and with the local affiliate has been great so far. Thanks to Melvin who was able to competently and safety deliver/retrieve the container with a challenging driveway situation.
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What do customers say about 1-800-PACK-RAT?
1-800-PACK-RAT pulls in 86% positive reviews out of 100 verified ratings from multiple platforms, 14% negative, and 0% neutral.
What customers like most about 1-800-PACK-RAT
- Skilled drivers: Multiple customers felt reassured by 1-800-PACK-RAT's experienced drivers, especially on long-distance moves.
- Knowledgeable staff: Several reviewers pointed out that 1-800-PACK-RAT's crew answered questions confidently and provided useful advice.
- Good communication: Reviewers frequently mention clear, consistent updates from 1-800-PACK-RAT throughout the moving process.
- Consistency and follow-up: Reviewers liked that 1-800-PACK-RAT stayed in touch before and after the move to ensure everything went smoothly.
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at 1-800-PACK-RAT.
Most common complaints about 1-800-PACK-RAT
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Higher-than-expected costs: Final bills were occasionally much higher than initial estimates, upsetting customers.
- Unreliable timing: Customers reported inconsistent scheduling and lack of punctuality from 1-800-PACK-RAT.
Positive 1-800-PACK-RAT Reviews
Coray, Google
Derrick was amazing he arrived on time as he said called before he arrived and let us know he was on the way.
Linda Russell, Google
Communication via the 800 number and with the local affiliate has been great so far. Thanks to Melvin who was able to competently and safety deliver/retrieve the container with a challenging driveway situation.
Donna Sanzone, Google
The driver Mel, was very polite, professional, & informative. He did a great job maneuvering two 16 foot containers on my driveway since it was tricky with where they were being placed.
Negative 1-800-PACK-RAT Reviews
Ellen Heed, Google
They were a complete no show 2 days in a row and this was after receiving confirmation emails and phone calls each day. The 3rd day we didn't receive a call from the driver until 1;00 pm.
Kim A, Google
They were 2 days late to pick up. They raised it 10%. They charged additional 50% more for delivery than their original estimate.
Danielle, Google
I was told my eta drop off for my pod was 9am. I called again at 2 pm asking. I was told between 2-6. I called after 5 pm and was told the driver has till 10 pm for drop off.
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How moveBuddha rated 1-800-PACK-RAT
1-800-PACK-RAT earns a 3.4/5 composite rating based on moveBuddha's editorial rating categories. That's below the 3.9/5 average among Webster movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | 1-800-PACK-RAT | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of 1-800-PACK-RAT
Careful drivers, shaky schedules: 1-800-PACK-RAT received positive customer feedback in 86 of 100 reviews, or 86%. Customers often praised skilled drivers for safe placement, narrow-driveway work, on-time arrivals, and clear explanations. Staff and phone teams were described as friendly, knowledgeable, and responsive, with several customers noting strong communication and follow-up. Compared with alternatives named in the feedback, the company stood out for personal driver service; one customer also said it beat a major competitor’s price. The 14 negative reviews reported missed or late deliveries, unreliable pickup dates, long hold times, wrong schedules, surprise fees, higher storage or delivery costs, and damaged belongings. Central scheduling and billing caused more trouble than local driver interactions.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does 1-800-PACK-RAT cost?
1-800-PACK-RAT does not publish standard hourly rates or flat-fee pricing publicly. Movers in Webster charge an average of $170/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom New York move
$1,072 – $2,457
How does 1-800-PACK-RAT compare to other Webster movers?
1-800-PACK-RAT ranks alongside the top full-service movers in Webster on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Webster movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.64 |
86% | A+ | ||
|
4.5 |
96% | A+ | ||
|
4.48 |
93% | A+ | ||
|
4.5 |
89% | A+ | ||
|
4.26 |
88% | D+ | ||
|
4.28 |
94% | N/A | ||
|
4.34 |
93% | A+ | ||
4.16 |
96% | N/A | ||
|
4.2 |
94% | A+ | ||
|
4.48 |
92% | A+ |
Final verdict: 1-800-PACK-RAT
1-800-PACK-RAT earns a 3.4/5 moveBuddha score, backed by 86% positive customer reviews across 100 verified reviews. 1-800-PACK-RAT has built a reputation for skilled drivers and knowledgeable staff, making it worth a look for your New York move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about 1-800-PACK-RAT
What services does 1-800-PACK-RAT offer?
1-800-PACK-RAT is a full-service mover operating in New York. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
How long has 1-800-PACK-RAT been in business?
1-800-PACK-RAT's exact founding year is not publicly listed.
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