AmeriSafe Review (2026)
Here’s the short answer: We don’t recommend AmeriSafe Van Lines. The Boynton Beach, Florida, company holds both broker and carrier authority, so a partner carrier you didn’t choose may handle your move, and it has drawn 296 Better Business Bureau (BBB) complaints in three years. Our AmeriSafe review covers customer feedback, pricing, services, and safer picks from our list of the best moving companies.
Pros & cons of AmeriSafe
- Arranges moves nationwide through partner carriers
- Offers packing, storage & specialty item moves
- Some customers praise their assigned crews
- Holds a B rating from the BBB
- Your move may go to a carrier you don’t pick
- Frequent reports of final bills far above quotes
- Complaints about delays & missed delivery windows
- Damage claims often get routed to the carrier
- 296 BBB complaints in three years
- Rated 1.7 out of 5 on Trustpilot
- Only 72 hours to cancel for a refund
Why moveBuddha:
- On average, moveBuddha users save more than 30% by comparing movers before booking.
- When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage, plus dedicated support throughout your move.
- If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
Jump to the AmeriSafe info you’re looking for:
What do customers say about AmeriSafe?
Customer reviews of AmeriSafe Van Lines are sharply split. As of September 2026, the Better Business Bureau gives AmeriSafe a B rating with no accreditation, plus 296 complaints filed in the past three years and 115 closed in the past 12 months. Trustpilot rates AmeriSafe 1.7 out of 5, with 85% of its 26 reviews giving one star.
The most common complaint describes a low quote that jumps on moving day once the crew recounts your inventory, which leads to surprise fees. One ConsumerAffairs reviewer says a roughly $3,300 estimate became a $12,583.56 final bill. Other reviewers describe long delays, damaged or missing items, and being sent to the carrier for help since AmeriSafe often works as a moving broker.
Positive reviews usually credit the crew that showed up, which means your experience largely depends on which carrier AmeriSafe assigns.
“I saw many reviews online that they would purposely provide a lower quote just to land a job, then the actual moving company would end up charging more than twice as much for the service when they show up to start the job in question. I brought my concerns to one of their employees and he assured me that was not going to happen to me, and that I could trust the company. Spoiler: the scenario where I end up paying more than 2x the quoted amount was exactly the one that ended up happening.”
—Javier R., BBB
“We’re using Amerisafe/Cobra right now for a 2bd move from CA > IN. Overall it’s been super stressful dealing between the two, whether it’s ambiguous info or just horrible customer service. Every little thing you want costs more $$. … We haven’t received our stuff yet so I’m curious what’s severely damaged or even missing.”
—LHandsomepants, Reddit
How does AmeriSafe pricing work?
AmeriSafe doesn’t publish prices online. It gives free quotes based on your inventory, distance, and services, and our research turned up a few things to know before you pay a deposit:
- Binding estimates depend on your inventory: AmeriSafe says qualifying interstate moves get a binding written estimate that changes only by signed addendum. Customers still report higher bills when the crew finds more items or volume than the estimate lists.
- Deposits have a short refund window: AmeriSafe refunds your deposit only if you cancel in writing within 72 hours of signing your bill of lading. After that, the deposit becomes a credit you must use within 12 months.
- Quotes are based on volume: Any increase in cubic footage, real or perceived, raises your final cost.
- Extra fees add up: Access fees for stairs, elevators, long carries, and shuttles add $75 – $500+ to a move, and professional packing adds $0.15 – $0.21 per pound on average, according to moveBuddha pricing data.
Get every charge and service in writing before you book. moveBuddha’s moving cost calculator weighs distance, home size, services, and access together, so you get a price range for your actual move to measure an AmeriSafe quote against.
Pro tip: Ask AmeriSafe to name the carrier and confirm your estimate type in writing before you pay anything. Our guide to binding vs. non-binding estimates explains what each one protects.
moveBuddha users save more than 30% on average by comparing moving quotes instead of booking the first one they receive.
Learn MoreWhat services does AmeriSafe offer?
AmeriSafe Van Lines advertises a full menu of relocation services. It holds FMCSA carrier authority, but it lists just six power units with the agency as of September 2026, so a partner carrier may handle your move. That means quality, cost, and reliability can vary, and AmeriSafe may not control who shows up on moving day. Get every service in writing and ask who will perform it.
- Long-distance moves: AmeriSafe focuses on interstate relocations across the continental U.S. It either moves you on its own trucks or books a partner carrier.
- Local and intrastate moves: AmeriSafe also arranges local or same-state moves in select areas through local partner carriers.
- Commercial and office relocations: AmeriSafe advertises corporate moving for office equipment, furniture, and files. These moves may need flexible scheduling and added insurance.
- Packing and unpacking: AmeriSafe can arrange full or partial packing, including boxes, tape, and wrapping. Unpacking at your new home usually costs extra.
- Storage: AmeriSafe offers climate-controlled short-term and long-term storage, including storage-in-transit. Confirm how long your items will be stored and who owns the facility.
- Specialty items: AmeriSafe advertises crews for pianos, antiques, fine art, and fitness equipment. List these items early, since leaving them off your inventory can raise your quote later.
- Furniture assembly and disassembly: AmeriSafe can arrange basic furniture breakdown and setup. Confirm it’s in your estimate so you aren’t charged extra on moving day.
- Custom crating: AmeriSafe offers custom crating for fragile or high-value items like artwork and mirrors. Expect a premium charge.
- Auto transport: ConsumerAffairs lists auto transport among AmeriSafe’s services, but AmeriSafe’s own site doesn’t advertise it. Ask directly if you need vehicle shipping with your household goods.
How does AmeriSafe compare to other movers?
AmeriSafe falls short of top-rated moving carriers in three key areas:
- Reliability: Direct carriers handle every part of your move with their own crews. AmeriSafe may hand your move to a partner carrier.
- Customer service: AmeriSafe’s 296 BBB complaints in three years are high for a company that opened in 2019.
- Accountability: If something goes wrong, you can get stuck between AmeriSafe and the carrier. A moveBuddha Certified mover adds $1,000 in coverage and dispute mediation instead.
Established carriers like Safeway Moving and American Van Lines offer more transparency and better protection. Here’s how AmeriSafe compares to each:
AmeriSafe vs. Safeway Moving
Safeway Moving is a carrier that owns its trucks and employs its crews, so the company that quotes your move is the one that drives it. Safeway quotes interstate moves flat-rate and binding and includes 30 days of free storage on every interstate move. If you want one company accountable from quote to delivery, Safeway is a safer pick than AmeriSafe.
rating
4.9 / 5
AmeriSafe vs. American Van Lines
American Van Lines (AVL) has moved customers since 1995 and operates as a direct carrier with its own crews. AVL runs a dedicated antique and piano moving service, which makes it a better fit than AmeriSafe for high-value items. If you want no middleman, American Van Lines is a strong alternative.
rating
4.9 / 5
AmeriSafe vs. Mayzlin Relocation
Mayzlin Relocation is a family-owned direct carrier (USDOT 3182355) that handles both local and long-distance moves with its own fleet. Mayzlin focuses on personal service and pricing transparency, which you may or may not get with AmeriSafe. For clearer accountability, Mayzlin is a better choice than AmeriSafe.
rating
4.79 / 5
Is AmeriSafe worth it?
AmeriSafe Van Lines may look appealing thanks to low first quotes and a broad service menu. But with 296 BBB complaints in three years, frequent reports of rising prices, and a model that can hand your move to a partner carrier, AmeriSafe is a risky choice.
We don’t recommend AmeriSafe Van Lines. Choose a licensed carrier with a solid reputation instead. The moveBuddha Mover Marketplace collects up to five no-obligation quotes from vetted movers with one request, so you can compare real offers without cold-calling each company.
FAQ
Is AmeriSafe a broker or a carrier?
AmeriSafe is both. FMCSA authorizes AMS Moving Inc, which does business as AmeriSafe Van Lines, as a household goods broker and motor carrier under USDOT 3341650 and MC-1066696. Ask which company will haul your belongings before you pay a deposit.
Is AmeriSafe legit?
Yes, AmeriSafe is a federally licensed mover with active FMCSA authority. But it has drawn 296 BBB complaints in three years and holds a 1.7 out of 5 Trustpilot score as of September 2026. Get every price and service in writing before you book.
Is AmeriSafe Van Lines the same as AmeriSafe Moving Services?
Yes. The BBB lists AmeriSafe Moving Services, National Moving Services, and AMS Moving Inc as alternate names for AmeriSafe Van Lines. All of them share one Boynton Beach, Florida, business profile.
Does AmeriSafe own its own trucks?
AmeriSafe runs a small fleet. FMCSA lists six power units and six drivers for AmeriSafe as of September 2026. With so few trucks, a partner carrier may handle your move, so ask for that carrier’s name and USDOT number in writing.
Can I cancel my AmeriSafe move & get a refund?
Only if you cancel in writing within 72 hours of signing your bill of lading. After that, AmeriSafe turns your deposit into a credit you must use within 12 months. Send your cancellation by email or through AmeriSafe’s cancellation form so you have a record.
How much does AmeriSafe cost?
AmeriSafe doesn’t publish prices, so your cost depends on your inventory, distance, and services. Many reviewers report final bills far above their first quote. Compare quotes with our moving cost calculator before you book.
What happens if AmeriSafe damages or loses my items?
File a claim with the carrier named on your paperwork, which may be a partner carrier rather than AmeriSafe. Federal rules give you nine months from delivery to file. Our guide explains how to file a damage claim after a move.
How we chose the best moving companies
The moveBuddha team has spent nearly 10 years evaluating moving companies using a rigorous review system to identify the best moving companies. Our thorough methodology evaluates each moving company's services, cost, customer service, and reputation:
Moving services (35%):
We verify operating authority, insurance, and service scope against FMCSA/SAFER and state databases. We confirm availability via standardized mystery-shopping calls (packing tiers, storage type, specialty handling, delivery windows, valuation), and then review contracts alongside complaint and claims patterns over time.
Customer feedback (28%):
We run structured post-move surveys through our Better Moves Project with verifiable documentation. We emphasize on-time performance, care of goods, and estimates’ accuracy, and we investigate outliers before they influence scores.
Online reviews (7%):
We aggregate ratings across multiple third-party sites to reduce platform bias, analyze overall trends and company response behavior, and discount obvious spam/fake signals such as sudden bursts, duplicate language, and low-history profiles.
State availability (12%):
We confirm USDOT numbers, broker vs. carrier status, and any required state permits, then score a state-by-state service matrix that accounts for coverage gaps, seasonal limits, and lane strength. We award additional credit for documented cross-border or specialty lanes.
Additional services (12%):
We verify whether add-ons are performed in-house or subcontracted, look for crew training/certifications for high-value or oversized items, count only documented offerings (tariffs, photos, written service descriptions) confirmed via mystery shopping, and reward robust pre-move planning (virtual surveys, itemized crating).
Quotes/Payment options (6%):
We test standardized move profiles to assess estimate type (binding, not-to-exceed, non-binding), line-item transparency, and disclosed surcharges, require clear written policies for deposits, refunds, and cancellations, and award points for secure, flexible payment methods and customer portals.
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